Canyon - Waited 8 months for my order

Hello all,
Some of you may have seen my posts in the Canyon threads, where I outlined in quite some detailed my 'encounter' with Canyon.
Briefly put - I made the order on the 17th of August, with delivery expected end September. Every 2-3 weeks I was told dispatch was imminent until end of January when they finally said dispatch would be mid March.
Of course its mid March, and now I'm looking at mid April. IF it finally arrives, I will have waited 8 months.
Friends and family are slightly aghast, the staff have sympathies but can't do much, Frederik the assistant to CEO is not interested. These days the cycling media is so far up Canyon's backside, I doubt they'd be interested.
My only concern now is that in probably in July-August the 2017 range will be announced and I'll be left regretting my purchase.
What would you do?
Some of you may have seen my posts in the Canyon threads, where I outlined in quite some detailed my 'encounter' with Canyon.
Briefly put - I made the order on the 17th of August, with delivery expected end September. Every 2-3 weeks I was told dispatch was imminent until end of January when they finally said dispatch would be mid March.
Of course its mid March, and now I'm looking at mid April. IF it finally arrives, I will have waited 8 months.
Friends and family are slightly aghast, the staff have sympathies but can't do much, Frederik the assistant to CEO is not interested. These days the cycling media is so far up Canyon's backside, I doubt they'd be interested.
My only concern now is that in probably in July-August the 2017 range will be announced and I'll be left regretting my purchase.
What would you do?
Cancel the order? 179 votes
Yes - Cancel, you tool.
87%
157 votes
No - Getting close, hold on a bit longer.
12%
22 votes
0
Posts
There are plenty of great bikes out there supported with deals. I've just bought my second Specialized road bike and I have a concept store locally, the staff are keen, knowledgeable and supported with strong commercial deals. It's actually a pleasure to deal with them!
Desmond Tutu
Am looking at the new TCR Pro also. Any deals you care to tell us about?
I personally would have cancelled before now but as you didn't, you can't undo the past; time to move on. You've waited patiently this long (and its not yet summer) so I reckon there are 2 options that can be followed:
a) Email Canyon today and inform them in a polite but forceful manner that if the correctly specced bike has not been delivered to you by the last due date they gave you, the order is cancelled immediately on that date; or
b) Cancel immediately and buy a.n.other brand.
I wouldn't accept any more of their promises so I would likely go with my option b) but good luck with whatever option you eventually decide upon. Buying a bike shouldn't be so difficult or stressful.
Click here to view Top_Bhoys RC2:
There's plenty of other great performing road bikes that can be picked up within a week.
I'd also email the customer letters section of the popular bike mags and hope they publish it.
I snapped and cancelled my order. Still very p***ed off with them.
But as others have said, there are loads of excellent deals out there and the bikes are available now!
As others have mentioned there are so many bikes out there equally well spec'd that you could have in less than a week. I have seen pretty decent discounts already in bike shops around where I live.
The other thing you have to think of is, what if your bike finally arrives and there is a problem with it? How much longer will it take to sort that out ? you could go a whole year without the bike you wanted. That would taint it for me no matter how good it was.
https://twitter.com/roubaixcc
Facebook? No. Just say no.
As others have said there are lots of good bikes out there, Canyon are good bikes but not worth the wait IMO.
Teach them a lesson - its a crowded market so if the manufacturer isnt on point them F them
i got my Aeroad and its fantastic, plus Canyon eventually gave me a cracking deal on upgraded parts, due to some courier damage (not their direct fault)
the delivery was also earlier than promised, they seem to be more cautious on dates now (so i ordered in Nov and got bike end of feb, delivery was put back at one point to end of march)
But it was MAVIC who really impressed, the damage was nothing to do with them but they offered to either repair FOC or warranty it in the future, super impressed - Canyon take note
i d hedge bets but still look for deals at LBS and cancel if you find better.
Kinesis Racelight 4S
Specialized Allez Elite (Frame/Forks for sale)
Specialized Crosstrail Comp Disk (For sale)
I said to them that the bike was ordered on the very day the 2016 range was announced (August 17th), and that as the 2017 range was getting close, these 2016 models would be on discount soon.
So I asked them to discount the order or I would cancel it - they said they cannot discount, so I have cancelled the order. I have asked for a refund on the money which they have had since September 2015, they say this will take 5 business days.
Thanks for your thoughts and input all.
Enjoy and the pain will disappear once you start riding your new choice
Desmond Tutu
Hang on, they've HAD you money? How did that happen? I'd be seriously looking at compensation there.
https://twitter.com/roubaixcc
Facebook? No. Just say no.
http://www.paulscycles.co.uk/m1b65s183p ... -27-5-2015
any good for you?
https://twitter.com/roubaixcc
Facebook? No. Just say no.
Gosh..I think I have a psychological block with regards to that Lefty fork. :oops:
https://twitter.com/roubaixcc
Facebook? No. Just say no.
As the order was due for dispatch mid-end September, I thought I better pay as to avoid delays (lol), so I paid early September by choice.
Sound like a bunch of scumbags.
Just on another note and asking this as someone who has never shopped with Canyon..is it the case here that some orders are just falling off the radar within the order process and getting forgotten about? or are most/all buyers waiting the same disgusting length of time as the OP? Just curious to know in case the urge ever crops up to throw them some of my money...
Just find some nice person to kick you in the crotch, it sounds like it would be a lot more fun than buying from Canyon
Kinesis Racelight 4S
Specialized Allez Elite (Frame/Forks for sale)
Specialized Crosstrail Comp Disk (For sale)
Probably a lot cheaper too, I guess.