Merlin Cycles Charged Me for Cancelled Orders!
Comments
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So you mess them about changing orders but it's their fault for working the hours they state clearly on the website?
Only brilliant service from merlin for me0 -
Brakeless wrote:Bungle73 wrote:Brakeless wrote:If you're going to copy and paste you missed this
Voided transactions
Only banks have the ability to remove preauthorizations from the card holder's card. Thus, a merchant may void a transaction, but the hold will remain on the account.[2]
Rarely, banks will remove authorization holds with a verbal (or, for larger amounts, written) request from the authorizing merchant. Such requests usually require information such as the cardholder's name, card number, authorization number and transaction amount. Since most banks cannot verify that the letter from the merchant is someone who has authority to ensure that the charge will not settle, they require the hold to remain according to their bank policies.
Preauthorizations aren't cancelled, refunds are given. Seperate thing.
Do you actually understand the difference between a pre-authorisation hold, and the money actually being taken from the account and appearing on a statement? You don't do you............
You really are a moron. I'm out.
You're a liar. I just proved to you how it works. I've had enough pre-authorisations that didn't finally appear on my statement. And why didn't they appear? because the transaction was not proceeded with. You're a time waster.0 -
Bungle73 wrote:
Who the hell do you think you are?Veronese68 wrote:
You really are a complete waster aren’t you. People like you are why I don’t do retail and only deal with trade now. Companies really don’t need customers like you.Bungle73 wrote:I've made and cancelled enough online orders over the years to know exactly how it works.
I've done NOTHING wrong, so kindly get the f off your high horse.
Maybe not but you should have at least had the good sense to ask Merlin what they ve done and given them a chance to put right any perceived wrong doing to your satisfaction.
You paid by CC, so you dont need to settle your acc for at least 4weeks, giving the retailer plenty of time to credit your account at no loss to you.0 -
I've discovered that certain members of this forum have a stinky attitude problem. They're always seeking to find fault with people, even when it is abundantly clear that the fault is not theirs. A retailer made an unauthorised debit from my account, it's as simple as that, yet apparently it's my fault........dl80 wrote:So you mess them about changing orders but it's their fault for working the hours they state clearly on the website?
Only brilliant service from merlin for me
Do you work for them or something?0 -
I blame Wiggle.
And speedking.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools0 -
Yes, you have, you've done everything wrong. You screwed up your ordering because you didn't think about what you wanted before placing the order, you then tried to cancel your two seperate orders and you placed a third order that combined the two original orders. Then, having made a pigs ear of the whole thing you go on a public forum to slag off a company that have done nothing wrong. You are a complete waster as I said, companies don't need business from idiots like you because servicing your needs costs them more than they make.Bungle73 wrote:I've done NOTHING wrong, so kindly get the f off your high horse.
You may have noticed a trend on this thread you started, everyone thinks you are in the wrong.0 -
Veronese68 wrote:
Yes, you have, you've done everything wrong. You screwed up your ordering because you didn't think about what you wanted before placing the order, you then tried to cancel your two seperate orders and you placed a third order that combined the two original orders. Then, having made a pigs ear of the whole thing you go on a public forum to slag off a company that have done nothing wrong. You are a complete waster as I said, companies don't need business from idiots like you because servicing your needs costs them more than they make.Bungle73 wrote:I've done NOTHING wrong, so kindly get the f off your high horse.
You may have noticed a trend on this thread you started, everyone thinks you are in the wrong.
Yawn.........0 -
Not at all, just make the odd purchase from them.I actually had to change my last order (my mistake) and phoned them during office hours which they resolved straight away.
I would get back to your village lad, it will be missing you.Bungle73 wrote:I've discovered that certain members of this forum have a stinky attitude problem. They're always seeking to find fault with people, even when it is abundantly clear that the fault is not theirs. A retailer made an unauthorised debit from my account, it's as simple as that, yet apparently it's my fault........dl80 wrote:So you mess them about changing orders but it's their fault for working the hours they state clearly on the website?
Only brilliant service from merlin for me
Do you work for them or something?0 -
Veronese68 wrote:
You really are a complete waster aren’t you. People like you are why I don’t do retail and only deal with trade now. Companies really don’t need customers like you.Bungle73 wrote:I've made and cancelled enough online orders over the years to know exactly how it works.
Good post, Bungle buy name, Bungle by natureI'm sorry you don't believe in miracles0 -
Excellent tantrum there Bungle.
You authorised the orders - all three of them. That's why the money was taken. It's your fault - not them.
And as to them finishing at 430 - so what ? They advertise it as such. Again your fault for ringing after they've closed.
You know when everyone else points out that you're wrong ?
Maybe - just maybe you are.
(hint - you are)0 -
So none of you have ever cancelled an online order? Of course you have, so I suggest you stfu.0
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Fenix wrote:Excellent tantrum there Bungle.
You authorised the orders - all three of them. That's why the money was taken. It's your fault - not them.
And as to them finishing at 430 - so what ? They advertise it as such. Again your fault for ringing after they've closed.
You know when everyone else points out that you're wrong ?
Maybe - just maybe you are.
(hint - you are)
Er I haven't done anything remotely close to throwing a "tantrum". And which part of CANCALLED do you not understand. I've already laid out exactly how it works, and I've done enough CC transactions to know how it works, so why you people persists with posting this nonsense I have no idea.
And why shouldn't I be a bit miffed they clock off much earlier than every other business when I have a problem (OF THEIR MAKING), that I want them to sort out? And hot is that my "fault" exactly?0 -
Fenix wrote:Excellent tantrum there Bungle.
You authorised the orders - all three of them. That's why the money was taken. It's your fault - not them.
And as to them finishing at 430 - so what ? They advertise it as such. Again your fault for ringing after they've closed.
You know when everyone else points out that you're wrong ?
Maybe - just maybe you are.
(hint - you are)
Er I haven't done anything remotely close to throwing a "tantrum". And which part of CANCELLED do you not understand. I've already laid out exactly how it works, and I've done enough CC transactions to know how it works, so why you people persists with posting this nonsense I have no idea.
And why shouldn't I be a bit miffed they clock off much earlier than every other business when I have a problem (OF THEIR MAKING), that I want them to sort out? And how is that my "fault" exactly?0 -
Lets look at this bit -Bungle73 wrote:The money is only taken when the retailer decides to proceed with the transaction, and in most cases the debit of the money is done during the dispatch process..
Lets say that this bit is true. It probably isn't - I think most online places take the cash as they pass the order onto the warehouse. Why wouldn't you ? Any business wants the cash asap. From little to multinationals - you need the cash flow.
But you say MOST cases the debit of the money is done during the "dispatch" process.
So even you admit that SOME cases it will be taken earlier. So why are you so upset ?0 -
Bungle have you considered being a little more organised with your purchases and potentially financial management if you are so incompetent at online shopping?
I messed up an order at Merlin and they told me how to resolve it. Super helpful people so probably for the best that muppets such as yourself don't waste their time. It'll be a gift to them that you don't shop there again.0 -
Bungle73 wrote:So none of you have ever cancelled an online order? Of course you have, so I suggest you stfu.
You need to calm down a bit.
yeah i have, i see a debit of £xxx.xx and then a credit of £xxx.xx shortly afterwards, my monthly bill then reflects this... anyone would think Merlin told you to xxxx off and they wont refund you..... which is likely if they ever read your polemic against them.0 -
Nothing but good service from Merlin here, in fact I have switched to them after wiggle/CRC sodding around with mickey mouse couriers.
I think you're getting a lot of flack becuase the title of your thread sounds like they haven't resolved something after several weeks. It's a little over the top IMHO.
Delete thread
Give them a ring on Monday or email them.
Get refund on CC
Job done.0 -
Never used merlin but after reading this thread I’m going to give them a try. Thanks for the good advice everyone (except bungler)0
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Bungle73 wrote:CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED I'm sorry you don't believe in miracles0
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I arrived in a banana boat and I am insulted.seanoconn - gruagach craic!0
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I see he's cancelled one of his CANCALLEDs.
(And I had to edit this cos bloody autocorrect autocorrected it. I blame Merlin. They're closed you know )0 -
Thanks for the entertainment on an otherwise flat friday evening.0
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Bloke blames personal badmin on firm doing its job.
I love this place
Postby team47b » Sun Jun 28, 2015 11:53 am
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honoursmithy21 wrote:
He's right you know.0 -
Fenix wrote:Bungle73 wrote:
And which part of CANCALLED do you not understand.
Well all of it ? What is that word ?
It’s like COVFEFE but slightly different.Postby team47b » Sun Jun 28, 2015 11:53 am
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honoursmithy21 wrote:
He's right you know.0 -
You just beat me to COVFEFEMatthewfalle wrote:0 -
SloppySchleckonds wrote:Bungle73 wrote:CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED CANCALLED
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Bungle73 wrote:Fenix wrote:Excellent tantrum there Bungle.
You authorised the orders - all three of them. That's why the money was taken. It's your fault - not them.
And as to them finishing at 430 - so what ? They advertise it as such. Again your fault for ringing after they've closed.
You know when everyone else points out that you're wrong ?
Maybe - just maybe you are.
(hint - you are)
Er I haven't done anything remotely close to throwing a "tantrum". And which part of CANCALLED do you not understand. I've already laid out exactly how it works, and I've done enough CC transactions to know how it works, so why you people persists with posting this nonsense I have no idea.
And why shouldn't I be a bit miffed they clock off much earlier than every other business when I have a problem (OF THEIR MAKING), that I want them to sort out? And hot is that my "fault" exactly?
Posted at 9.15
And then again at 9.16
No wonder you place duplicate orders. 0 -
Veronese68 wrote:
You really are a complete waster aren’t you. People like you are why I don’t do retail and only deal with trade now. Companies really don’t need customers like you.Bungle73 wrote:I've made and cancelled enough online orders over the years to know exactly how it works.
Completely agree Veronese, after 46 years in the retail sector I have had my fill of customers who in most cases "know the industry better than you" despite the fact they have never worked in it.0
