New £400 disc wheels?

bendertherobot

A cursory glance but mine appear fine.

gabriel959

Oh no, just started riding mine, have got little over 200 km on them. Will check them anyway.

ugo.santalucia

DWM1980 wrote:

Hi All

Like a number of you I bought the Pro-Lite wheels from Wiggle. Up until now I have been very happy with them. When pumping up my tyres yesterday however, I noticed a number of cracks around a number of spoke holes in the rear wheel (example below). Has anyone else suffered from this?



I am in the process of sending the wheel back to Wiggle for an assessment. They were fitted in April and have only covered around 1500 road miles.

Cheers

Dave

The shape of the rim lends itself to cracking. In a pure V shaped rim, the nipple bed is naturally thicker and stronger (Archetype, DB 18), but these seem to have a rather flat nipple bed, which would typically require some form of eyelet (Open PRO, TB 14 etc... ) or the use of appropriately designed washers (Fuclrum R 4, Campag neutron etc... ).
The length of exposed round nipple section suggests the rim is quite thin and there are no washers.
Rim manufacturers always try to get the biggest possible rim at the lowest possible weight... sometimes it works, sometimes it doesn't

daniel_b

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ugo.santalucia

Daniel B wrote:

.

It might never happen to you and if it does, you have a warranty, at least for a while

bmxboy10

Way I see it I paid 160 quid and have had my money's worth agree they need to be safe so I'll take a look at mine. Anyway it's a good excuse for new wheels

bendertherobot

Word. They're very cheap and I've been hammering mine. The only thing I hate (tubeless) is getting tyres on and off.

paul1000

Hi, don't worry about the parcel size, I sent mine with collect plus fine.

DWM1980

Just thought I'd update this.

Wiggle have now had the wheel for 3 weeks. I heard back from them today saying that the wheel was going to be repaired and they couldn't give a timescale for this saying, 'Seems like this is there (sic) busy period for warranty claims'.

Am I right to be pretty irritated by this (the time taken more than anything), or does this seem acceptable?

Cheers

Dave

bendertherobot

That's nuts. It can't be repaired short of an entirely new rim. That can't be cost effective surely?

ugo.santalucia

DWM1980 wrote:

Just thought I'd update this.

Wiggle have now had the wheel for 3 weeks. I heard back from them today saying that the wheel was going to be repaired and they couldn't give a timescale for this saying, 'Seems like this is there (sic) busy period for warranty claims'.

Am I right to be pretty irritated by this (the time taken more than anything), or does this seem acceptable?

Cheers

Dave

Is it a case of you get what you pay for? :roll:

bendertherobot

Well, if you broke a handbuilt the response is likely to be the same.

ugo.santalucia

bendertherobot wrote:

Well, if you broke a handbuilt the response is likely to be the same.

2-3 days turnaround though... however, my comment was more in comparison with the service you get from the likes of Mavic, typically no quibble replacement for 2 years

bendertherobot

ugo.santalucia wrote:

bendertherobot wrote:

Well, if you broke a handbuilt the response is likely to be the same.

2-3 days turnaround though... however, my comment was more in comparison with the service you get from the likes of Mavic, typically no quibble replacement for 2 years

That's a generalisation though. We don't know if a handbuilder would accept the "blame." We don't know if they posted them (and the associated faff), we don't know if Mavic would claim pothole. At least Wiggle are doing something, albeit slowly. I do think that he should invoke the new Consumer Regs mind (which strengthen the SOGA) and ask for a replacement given that they've failed within 6 months and must be taken as being faulty at point of sale (Wiggle seem to accept this anyway, they're just opting for the lesser fix). It's simply going to take ages to get a replacement rim and that's unacceptable.

ugo.santalucia

A cracked rim is never the user's fault, so it's not matter of taking responsibility. It is a manufacturing issue for the rim or a building issue for the wheel, period.
Wiggle are doing something, but if it takes months, it's almost as good as doing nothing

bmxboy10

Guys life is too short and these wheels are cheap

bendertherobot

ugo.santalucia wrote:

A cracked rim is never the user's fault, so it's not matter of taking responsibility. It is a manufacturing issue for the rim or a building issue for the wheel, period.
Wiggle are doing something, but if it takes months, it's almost as good as doing nothing

You say. But it depends on the attitude of the seller and, in this case, Wiggle have accepted responsibility so your analogy about what others might do is irrelevant. What's in issue is their speed. As I've explained above, he has certain rights, he needs to give them a push.

http://www.legislation.gov.uk/ukpga/2015/15/section/23

DWM1980 email them back, tell them it's taken too long and that, since they've acknowledged the fault, you require a replacement within 7 days and, failing that you exercise your right to reject and claim a refund. It's unacceptable to make you wait so give them a push.

dinyull

ugo.santalucia wrote:

DWM1980 wrote:

Just thought I'd update this.

Wiggle have now had the wheel for 3 weeks. I heard back from them today saying that the wheel was going to be repaired and they couldn't give a timescale for this saying, 'Seems like this is there (sic) busy period for warranty claims'.

Am I right to be pretty irritated by this (the time taken more than anything), or does this seem acceptable?

Cheers

Dave

Is it a case of you get what you pay for? :roll:

Does that make any sense? I mean, forget the pricematch, these wheels sell for £360.

47p2

I'm looking for a pair of disc wheels, must be 142 x 12 rear and 100 x 15 front 6 bolt disc 11 speed clinchers. Any recommendations ?

DWM1980

Thanks for the comments.

I decided to contact Pro Lite directly via their website to explain the situation. I received an email from their International Sales Manager who said that he would look in to it. We exchanged a few emails and he has just phoned me from Singapore to say that Wiggle will be replacing the wheel in order to speed up the process.

I am obviously happy with this result and the prompt way in which Pro Lite have dealt with this.

Cheers

Dave

daniel_b

DWM1980 wrote:

Thanks for the comments.

I decided to contact Pro Lite directly via their website to explain the situation. I received an email from their International Sales Manager who said that he would look in to it. We exchanged a few emails and he has just phoned me from Singapore to say that Wiggle will be replacing the wheel in order to speed up the process.

I am obviously happy with this result and the prompt way in which Pro Lite have dealt with this.

Cheers

Dave

Top result!

So the other wheel from the pair is fine?

azzurri78

So the pro-lites bit back hard this morning!

Been using them for 5 trouble free months on the commuter. Was quite difficult to get the new tyres on but doing it slowly in the living room in the summer helped and got the job done with only a few expletives uttered.

But I'll be damned if it's a whole different ball game in the cold damp grimy winter! I'm embarrassed to admit I couldn't finish the job and had to admit defeat! Luckily happened close to home so I could slink back and pick the other bike up.

Definitely feel less of a cyclist now! Not sure why I'm posting this. Maybe for some tips for next time or, at the least, an arm round the shoulder and other people admitting it's happened to them!

Just hope I can finish the job otherwise I will have to get my wife to take it to the shop!

cycleclinic

ugo's right rim cracking should not happen and is not the users fault. If a wheel builder does not replace a cracked rim for free then you should walk away and find someone who does guarantee there work properly and get them to do it. Fortunatley it does not happen often to me and only one rim (you can guess) has actually cracked. That is a manufacturing problem.

Washers are a good idea on most non eyeleted rim but not all like the archetype.

Buy a new wheelset as the warranty replacement will be no better.

It is a shame wiggle could not sort this quickly by themselves. You should not have had to wait so long or contact prolite direct.

Tyre fitting can be hard for some tyre/rim combo's. If you are using tubeless tyres you need it to be tight and good levers help alot but if you tubed clinchers find a tyre that you can put on and take off by hand and use that. Mostly is technique people have and lack of hand strength. Both of these can be worked on but it require practice.

bendertherobot

But it's been sorted. And my two pairs are just under a year old with no issues. Cross, road, mtb. Tidy wheels, with one caveat......

bendertherobot

azzurri78 wrote:

So the pro-lites bit back hard this morning!

Been using them for 5 trouble free months on the commuter. Was quite difficult to get the new tyres on but doing it slowly in the living room in the summer helped and got the job done with only a few expletives uttered.

But I'll be damned if it's a whole different ball game in the cold damp grimy winter! I'm embarrassed to admit I couldn't finish the job and had to admit defeat! Luckily happened close to home so I could slink back and pick the other bike up.

Definitely feel less of a cyclist now! Not sure why I'm posting this. Maybe for some tips for next time or, at the least, an arm round the shoulder and other people admitting it's happened to them!

Just hope I can finish the job otherwise I will have to get my wife to take it to the shop!

This, for me, is THE issue with these wheels. They are the hardest of all wheels I've ever tried. So, I leave my tubeless on one set and the other set varies. I use a tyre tool to get them on and I pray I don't have an issue out on the roads. To an extent it's mitigated by some tyres (Hyper Voyager and Kojak). But they are a pig. So while I'm evangelical about their longevity, lightness and strength, I'd not recommend them unless you're patient.

dinyull

I don't find them too bad now. When putting on new Tyres they were a major PITA but once the tyres (Pro 4 Endurance) have been on a while they aren't too bad.

snipsnap

Any experience / thoughts on the Hope disc wheels?

http://www.hopetech.com/product/hope-20five-pro-4/#tech

I know the hubs are well regarded, but no idea on the rims. Just want a durable set of wheels for my Planet X XLS after my stock wheels have given up. Was on the look out for some Hunt gravel disc but sold out till Jan, and I need a replacement set pronto!

Prefer these over the Kinesis Crosslight, due to the Hubs, but thought I'd ask for opinions of the learned forum.........;)

hopkinb

bendertherobot wrote:

azzurri78 wrote:

So the pro-lites bit back hard this morning!

Been using them for 5 trouble free months on the commuter. Was quite difficult to get the new tyres on but doing it slowly in the living room in the summer helped and got the job done with only a few expletives uttered.

But I'll be damned if it's a whole different ball game in the cold damp grimy winter! I'm embarrassed to admit I couldn't finish the job and had to admit defeat! Luckily happened close to home so I could slink back and pick the other bike up.

Definitely feel less of a cyclist now! Not sure why I'm posting this. Maybe for some tips for next time or, at the least, an arm round the shoulder and other people admitting it's happened to them!

Just hope I can finish the job otherwise I will have to get my wife to take it to the shop!

This, for me, is THE issue with these wheels. They are the hardest of all wheels I've ever tried. So, I leave my tubeless on one set and the other set varies. I use a tyre tool to get them on and I pray I don't have an issue out on the roads. To an extent it's mitigated by some tyres (Hyper Voyager and Kojak). But they are a pig. So while I'm evangelical about their longevity, lightness and strength, I'd not recommend them unless you're patient.

I have weak hands and forearms, being a desk jockey. I have these wheels. I also have a koolstop tyre lever, which I tie on to my mini pump with a couple of elastic bands and stick in a rear pocket. I had a puncture a couple of weeks ago, a dirty great big nail through a Michelin pro 4 Endurance. I got most of the tyre mounted, made sure all the bead was pressed into the deepest part of the well, then hoiked the last bit over the rim with the lever. I suppose the gadget must weigh a couple of hundred grams, but what's that when compared to 95kg of bike & rider?

bendertherobot

I have that one as well, or at least something like it. It really works. And I should probably take it out on the road with me

tincaman

Anyone with the Revo running it tubeless? Did you swap the tape for something else.