The Canyon bikes thread

Woody80

Plyphon wrote:

Stupid question:

All Canyons come with brakes the "wrong" way round - how easy is it to swap over? Is it something you could do yourself on the day or would it be a LBS trip?

Cheers

Mine were the right way round?

playasyougo

Plyphon wrote:

Stupid question:

All Canyons come with brakes the "wrong" way round - how easy is it to swap over? Is it something you could do yourself on the day or would it be a LBS trip?

Cheers

Both Canyons i have never

Shackster

Plyphon wrote:

Stupid question:

All Canyons come with brakes the "wrong" way round - how easy is it to swap over? Is it something you could do yourself on the day or would it be a LBS trip?

Cheers

Don't know who told you that. I know of three canyons, all were the correct (i.e. UK) way around. But it is easy anyway.

chez_m356

Woody80 wrote:

Plyphon wrote:

Stupid question:

All Canyons come with brakes the "wrong" way round - how easy is it to swap over? Is it something you could do yourself on the day or would it be a LBS trip?

Cheers

Mine were the right way round?

mine were the uk way too, think your getting confused with Radon bikes

Woody80

Has anyone ever reused their expensive cardboard box for shipping the bike? I'm off to the Alps in 8 days and thought I'd use this box instead of an outrageously prices bag. Should be pretty sturdy but it'd be interesting to know if anyone else has stuck it on a plane in this?

Plyphon

chez_m356 wrote:

Woody80 wrote:

Plyphon wrote:

Stupid question:

All Canyons come with brakes the "wrong" way round - how easy is it to swap over? Is it something you could do yourself on the day or would it be a LBS trip?

Cheers

Mine were the right way round?

mine were the uk way too, think your getting confused with Radon bikes

oh really - i swear I read in this very thread a bunch of people saying wrong way round etc...

Ah well, ignore!

Jimx26

Mine were the wrong way round but took 2 minutes to rectify.

chez_m356

Plyphon wrote:

chez_m356 wrote:

Woody80 wrote:

Plyphon wrote:

Stupid question:

All Canyons come with brakes the "wrong" way round - how easy is it to swap over? Is it something you could do yourself on the day or would it be a LBS trip?

Cheers

Mine were the right way round?

mine were the uk way too, think your getting confused with Radon bikes

oh really - i swear I read in this very thread a bunch of people saying wrong way round etc...

Ah well, ignore!

well you'll always get a few that slip through, i suppose it depends if the "new kid" preps the bike or not

Woody80

Friday afternoon bikes?

Mccraque

My mate bought the Nerve AM....

came with brakes the wrong way around. and a reverb that wasn't working. And then the paint started cracking off (oddly on the annodized frame).

Canyon replaced it - with another....with the brakes the wrong way around, and in need of a major bleed.

And he's found communication with them to be a slow process.

My other mate...bought a Nerve XC. Out of the box all good. one issue with a remote lock out which was resolved efficiently by Canyon.

One happy and one liking the bike but p!ssed with the service. Not what you'd expect from the Bosch really.

Shackster

Woody80 wrote:

Has anyone ever reused their expensive cardboard box for shipping the bike? I'm off to the Alps in 8 days and thought I'd use this box instead of an outrageously prices bag. Should be pretty sturdy but it'd be interesting to know if anyone else has stuck it on a plane in this?

Check the airline allow it, but if they do I would have thought it would be a good option. I used the dhb bag from wiggle, which has side pockets (inside) for the wheels. On the way out I was worried about the rotors getting bent, so didn't use the pockets, instead lashing the wheels to the frame. However I didn't do it well enough as an axle dented the down tube . On the way back I used the pockets and both rotors got bent .

So short of buying a hard case (very heavy) or the EVOC bag (two mates have them and were very happy) the box might be the best option.

Woody80

Shackster wrote:

Woody80 wrote:

Has anyone ever reused their expensive cardboard box for shipping the bike? I'm off to the Alps in 8 days and thought I'd use this box instead of an outrageously prices bag. Should be pretty sturdy but it'd be interesting to know if anyone else has stuck it on a plane in this?

Check the airline allow it, but if they do I would have thought it would be a good option. I used the dhb bag from wiggle, which has side pockets (inside) for the wheels. On the way out I was worried about the rotors getting bent, so didn't use the pockets, instead lashing the wheels to the frame. However I didn't do it well enough as an axle dented the down tube . On the way back I used the pockets and both rotors got bent .

So short of buying a hard case (very heavy) or the EVOC bag (two mates have them and were very happy) the box might be the best option.

Going with sleazyjet and I can't find anything on their website about size or box restrictions. Not even in the t&cs?

AMcK

No, I don't think there's anything in there - it appears to be all about the weight and the 32kg limit.

I think you'll be fine to use it - although I'd be putting in some additional packing/protection as I suspect airline handlers are not exactly UPS (and my Canyon box was damaged when it arrived), and keep a copy of the t&c's with you in case the check-in desk decide to query it.

Woody80

AMcK wrote:

No, I don't think there's anything in there - it appears to be all about the weight and the 32kg limit.

I think you'll be fine to use it - although I'd be putting in some additional packing/protection as I suspect airline handlers are not exactly UPS (and my Canyon box was damaged when it arrived), and keep a copy of the t&c's with you in case the check-in desk decide to query it.

Was thinking pipe lagging and my body armour? Should do the trick. Can't imagine baggage handlers are as careful as UPS either!

Plyphon

Woody80 wrote:

AMcK wrote:

No, I don't think there's anything in there - it appears to be all about the weight and the 32kg limit.

I think you'll be fine to use it - although I'd be putting in some additional packing/protection as I suspect airline handlers are not exactly UPS (and my Canyon box was damaged when it arrived), and keep a copy of the t&c's with you in case the check-in desk decide to query it.

Was thinking pipe lagging and my body armour? Should do the trick. Can't imagine baggage handlers are as careful as UPS either!

Depending on how cocky you are - if you say that is "bicycle components" or "bike parts" rather than "a bicycle", sometimes you can avoid extra fees for taking a bike.

I might be getting my wires crossed, this might only apply for bikes as hand luggage... (BMX bikes make great hand luggage), but even so.

compo

Technically it will be 'bike parts' as your bike will be in different parts

Woody80

True

Woody80

Another cardboard box question...... about to pack the Strive up for my Alps trip and can't remember how the various bits of cardboard were used to protect the bike. I'll figure it out I'm sure but did anyone take any photos (in their excitement) as they unpacked their bikes?

I just flung it everywhere and then stuff it back in the box for future use!

Woody80

Woody80 wrote:

Another cardboard box question...... about to pack the Strive up for my Alps trip and can't remember how the various bits of cardboard were used to protect the bike. I'll figure it out I'm sure but did anyone take any photos (in their excitement) as they unpacked their bikes?

I just flung it everywhere and then stuff it back in the box for future use!

Found concise instructions on the Canyon website. Gotta love the German efficiency!
Can't find a single fault with either Canyon or their bikes yet

steve_muzzy

going to have a moan here, bought bike on the 7th of JUNE and its still not here- was told week 30, still nothing from UPS_ canyon UK claimed it would be the end of this week but can't comment on specific delivery dates, will be next week at least as it tkaes 5 days or so to deliver, maybe even week after which will be week 33 and 3 weeks late

THe nukeproff mega comp is now at the same price on CRC....

poppit

I suppose its just how it is buying over the net, mostly its fine sometimes things take a bit longer. We've all probably had to wait longer than we thought for stuff, I'm sure it'll work out ok.

Painey

May I add a cautionary tale to anybody buying a Canyon? I'll keep just to the facts which I can back up if necessary as I've kept all their emails - when they bother to reply.

So, I order a Canyon Nerve AM 9.0X start of May. Bike arrives on time, exactly as their delivery schedule suggested.

I get the bike out the box and put it together which is quite easy and then a couple of problems become apparent. The Reverb post isn't working at all. Not having one before and reading the instructions which say DO NOT PUT ANY AIR IN IT or it'll invalidate the warranty, I'm not sure what to do. A shop says just check the air pressure, nothing in it so I inflate and it works. Not a huge problem but I can't get straight on the bike and ride it either as I had to make phone calls to shops etc the next day to work out what to do.

Also the brakes need bleeding big time, unless you like being able to pull the levers back to the bars and have them still not working properly. The saddle also creaks like mad and don't expect those brakes to be on the correct side for the UK either - mine weren't.

I get all that lot sorted and when working it's a great bike but after 3 weeks part of the paint on the frame starts to crack and peel off. It's a mostly anodised frame but also has paint in certain areas, like on the top tube and it was part of that that started to go wrong.

Contacting Canyon's UK centre can be very hard. They rarely answer their phone or respond to emails and when they do they don't necessarily answer your question. However, after suggesting it was a very strange thing to happen in a way where I felt like I was being blamed, they decide to offer me either £50 or a replacement frame. I go for the latter and am happy.

Trying to organise getting the bike back to them was a nightmare. They refuse point blank to be helpful. I offered to drop it off to them as I work in London where they're based. Not allowed. I ask if they can pick it up on a Saturday so I don't have to take a day off work - no sir. Their collection service (UPS) cannot give me a time of day it will be collected as they inform me Canyon use the cheapest service they offer so all in all it's a load of hassle to get the bike back to them.

Once back at the factory I get them to agree to sort the brakes out once and for all and replace the saddle, which will take "a day or two". In the end for various reasons they have the bike for over 2 weeks and emails to them asking what's going on seem to pass them by. After increasingly frustrated emails they eventuallty agree to just give me a completely new bike. Great you might think but no.

New bike arrived recently, after much hassle with UPS again, and this also has problems. Once again the brakes don't work, the forks don't hold air once inflated and frankly the cables are a mess and again the brakes are the wrong setup. I try to email and phone them and eventually they offer to pay me back £50 which I can use to get the bike sorted.

In summary, yes it's a great bike at a great price but it's still nearly £3k worth of bike when I bought it and it does not come in working order, not once but twice. Canyon's customer service is appallingly bad. They are very hard to contact by phone or email and this for me negates any benefit of buying direct.

Would you buy a brand new bike with no guarantee it'll be in working order, I doubt it. Spend your money elsewhere.

Growmac

I have bought three bikes from Canyon. All three arrived in perfect working order. We have had no problems with two in the 12 months we've had them. The third arrived three weeks ago. Setup was spot on again. The hanger was missing from the box, as was the shock pump. An email to Canyon UK was answered within 10 minutes and both items arrived 1st class next day, despite it not actually needing a shock pump as it's Boxxer coil forks (stupid error on my part - I'll have to return the pump).

Previousy I queried the delivery, emails answered within an hour both times. I also had warranty problems with a set of pedals. Took about a month to sort, but no hassle.

So, just to balance the above, great bike, no problems, and for me no problems at all with the service either. Maybe it's luck, maybe attitude? I have no idea, but don't discount Canyon from your thinking.

playasyougo

steve_muzzy wrote:

will be next week at least as it takes 5 days or so to deliver

I bought two bikes and they were sent separate from each other. Each one arrived two days after leaving Germania.

Painey, I know your frustration with the level of service from Canyon UK and Germany’s HQ. The HQ seem to just shrug off enquiries good and bad if they are from the UK. They must genuinely not be bothered or just want to leave it all to the UK side who they must think is on the ball with everything.

Growmac wrote:

I also had warranty problems with a set of pedals. Took about a month to sort, but no hassle

Fair enough if it was no hassle on your part but that's poor by my standards.

Three weeks to replace a wheel i had an issue with.

Growmac

They went back to Madison, who took a while. Not really Canyon's fault, and I comforted myself with spending a fraction of the £1,000 or so I saved on the bike. You don't get something for nothing.

playasyougo

Growmac wrote:

They went back to Madison, who took a while. Not really Canyon's fault, and I comforted myself with spending a fraction of the £1,000 or so I saved on the bike. You don't get something for nothing.

Cool, that's fair enough i suppose.

mcnultycop

My Nerve AM 7.0 arrived early, and took 3 days from getting the note it was sent to arriving. When it arrived everything went together well, with two minor problems. A hose clip must have come off in transit and whatever caused this chipped the paint, really slightly. Canyon UK were great, responded quickly and sent a replacement hose clip, plus some spares, and offered £50 (or a replacement bike, which was too much hassle for such a minor chip, it'll be covered in them soon). I took the £50.

Whilst I'd prefer to have a shop to shout at if things go wrong, the cost and spec made me buy a Canyon, and for me it appears to be the right decision.

chez_m356

Painey wrote:

May I add a cautionary tale to anybody buying a Canyon? ...........
Spend your money elsewhere.

very eloquent, but if you had bothered to read the title of the thread, it mainly concerns people who have already bought canyons, so your whinge is a bit pointless as we already know how good or bad the customer service can be

euans2

My current bike is an Nerve AM 7, I had a slight issue when the bike arrived as the mech hanger was damaged in the post, 1 quick phone call to Cullen later and a new mech hangar was with me the next day.

When I got the bike the brakes were on the correct side and the stopping power was immense, no issues with the brakes needing bled here! My Reverb was however needing setup, I didn't bother contacting Canyon because im not scared of doing little jobs like that myself. I bought myself a bleed kit and job done, not had any issues since.

Overall I found my experience with Canyon to be first class and I know many others who are of the same opinion. Would I have another bike from Canyon.... Hell yeah!!

Painey

chez_m356 wrote:

if you had bothered to read the title of the thread, it mainly concerns people who have already bought canyons

Considering my comments are about what's happened since buying mine it's a fair point to share my ownership experience thus far. Also, Canyon do allow you to return the bike within 30 days should you not want it so if you're happy with one of their bikes then great, if not, you know what grief I've had and can decide to change your mind should you want to.