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Poor service - long delivery time on wheels

johngtijohngti Posts: 1,854
So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?
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  • me-109me-109 Posts: 1,427
    WTF! It's 2 mins since you posted and @Matthewfalle hasn't had the decency to chip in!
    #timewaster
    :p
  • imposter2.0imposter2.0 Posts: 11,385
    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
  • johngtijohngti Posts: 1,854

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
  • imposter2.0imposter2.0 Posts: 11,385
    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
  • pblakeneypblakeney Posts: 16,811
    🤣🤣🤣
    The above may be fact, or fiction, I may be serious, I may be jesting.
    I am not sure. You have no chance.
    Veronese68 wrote:
    PB is the most sensible person on here.
  • johngtijohngti Posts: 1,854

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    Well there is that but how does that enable me to be outraged? I blame Brexit.
  • pblakeneypblakeney Posts: 16,811
    johngti said:

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    Well there is that but how does that enable me to be outraged? I blame Brexit.
    No way of implicating Wiggle?
    The above may be fact, or fiction, I may be serious, I may be jesting.
    I am not sure. You have no chance.
    Veronese68 wrote:
    PB is the most sensible person on here.
  • johngtijohngti Posts: 1,854
    pblakeney said:

    johngti said:

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    Well there is that but how does that enable me to be outraged? I blame Brexit.
    No way of implicating Wiggle?
    I can try to…

    If wiggle hadn’t raised expectations with their guaranteed next day delivery for a year for a tenner and then had an alternative pair of wheels in stock, I could have had them almost immediately. It’s all their fault.
  • MattFalleMattFalle Posts: 6,156

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    he has realistic levels of expectation - he paid for them, they should have been delevered. FACT

    as is he's now stuck with a bicycle that works perfectly with perfectly fine wheels and the sun shining.

    #unacceptable
  • thistle_thistle_ Posts: 5,596
    johngti said:

    pblakeney said:

    johngti said:

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    Well there is that but how does that enable me to be outraged? I blame Brexit.
    No way of implicating Wiggle?
    I can try to…

    If wiggle hadn’t raised expectations with their guaranteed next day delivery for a year for a tenner and then had an alternative pair of wheels in stock, I could have had them almost immediately. It’s all their fault.
    I think the Haribo shortage is slowing down their dispatching.
  • MattFalleMattFalle Posts: 6,156
    me-109 said:

    WTF! It's 2 mins since you posted and @Matthewfalle hasn't had the decency to chip in!
    #timewaster
    :p

    i've been sleeping! but i'm here now to help out :)
  • First.AspectFirst.Aspect Posts: 7,447

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    If they had the 40 mm versions in stock, they would have come by drone. 60 mm's too heavy. That has to be frustrating, jgti.
  • johngtijohngti Posts: 1,854
    MattFalle said:

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    he has realistic levels of expectation - he paid for them, they should have been delevered. FACT

    as is he's now stuck with a bicycle that works perfectly with perfectly fine wheels and the sun shining.

    #unacceptable
    Absolutely bang on. Unacceptable
  • johngtijohngti Posts: 1,854

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...

    johngti said:

    johngti said:

    So I ordered wheels from a well-known company last week that were due to arrive with them in august week 4. That’s this week but nothing. So I contacted them today and changed my order to a model they had in stock but still no sign of them. Anyone else have problems getting wheels lately?

    So you ordered them today, but you haven't had them yet? Shocking service - the company should have delivered them to you immediately by helicopter...
    They should have you working for them. That’s the sort of can-do attitude that I can get on board with.
    Alternatively, you could lower your expectations to a more rational level...
    If they had the 40 mm versions in stock, they would have come by drone. 60 mm's too heavy. That has to be frustrating, jgti.
    I’m glad someone understands…
  • MattFalleMattFalle Posts: 6,156
    thing is, 40mm are pointless.

    the 60s are exactly perfect.

    i reckon the company are deliberately messing you around now. You should find a lical club and ask their secretary to write a letter for you.
  • johngtijohngti Posts: 1,854
    Better yet, I’m already in a club (loosely anyway). Maybe I can get that secretary to do it.
  • First.AspectFirst.Aspect Posts: 7,447
    johngti said:

    Better yet, I’m already in a club (loosely anyway). Maybe I can get that secretary to do it.

    If you are a member of a club, surely you should have ordered Hunts?
  • johngtijohngti Posts: 1,854
    Already got some on there. Had to to get membership of the club.
  • MattFalleMattFalle Posts: 6,156
    johngti said:

    Better yet, I’m already in a club (loosely anyway). Maybe I can get that secretary to do it.

    do it. they love that sort of thing. makes them feel well important.

    i can see them at their laptop now, club lycra on, tapping away.

    "I represent [insert name of club here], the fastest, best, most prestigious but friendliest club in all these lands..."

    i reckon that will get the wheels to your door in an instant.
  • andyrrandyrr Posts: 1,625
    If only you’d ordered some Hunts ….
  • johngtijohngti Posts: 1,854
    andyrr said:

    If only you’d ordered some Hunts ….

    Already got their lowest cost alloys. They’re round enough but cf is even rounder isn’t it?
  • redvisionredvision Posts: 2,746
    edited 25 August
    There are still supply shortages across the bike industry, as well as other goods and products, not to mention further delays due to lack of haulage drivers and couriers.

    The next day delivery is irrelevant unless the item is in stock and I think wheels are classed by wiggle as a bulky item, so excluded from this service.

    I know it's frustrating but it is what it is, so be patient or ask for refund and find a set elsewhere which are in stock.

  • First.AspectFirst.Aspect Posts: 7,447
    Whoosh
  • daniel_bdaniel_b Posts: 9,646
    edited 25 August
    Have you considered the UK Winspace supplier - someone else on here has ordered them (Or was it you?!) not sure if they were quick with despatch or not, as I understood it they had physical stock.

    I'm probably going to order from them next year if I am able to source a bike for them to go on to.
    Felt F70 05 (Turbo)
    Marin Palisades Trail 91 and 06
    Scott CR1 SL 12
    Cannondale Synapse Adventure 15 & 16 Di2
    Scott Foil 18
  • shirley_bassoshirley_basso Posts: 4,588
    ...is the sound your new wheels will never be making, as I assumed you've cancelled by now?
  • I've had an SLR1 wheel on order from Winstanleys since March!

    Been stuck on my alu winter wheels all summer...

    Which have been absolutely fine, so I'm now wondering why I need Carbon summer wheels at all !

    Funny how we can all do without and still have fun on the bike.
  • MattFalleMattFalle Posts: 6,156
    edited 25 August
    andyrr said:

    If only you’d ordered some Hunts ….

    Agree completely. They are mega, mega wheels at a bargain price.

    I honestly, totally, eyebrows robo cop gen up can't understand why people buy other stuff.

    they even come with a piece of paper purporting to be signed by the machine operator that operated the machine that built them, and if that doesn't make them special, I don't what does.

    a quality british product made in britain from british parts designed by a brit aerospace lady at a quality price for discerning, patriotic PROPER cyclists.

  • masjermasjer Posts: 267
    First world problems again. If only the Afghans could hear of this terrible plight, they'd realise things weren't so bad after all.
  • MattFalleMattFalle Posts: 6,156
    daniel_b said:

    Have you considered the UK Winspace supplier - someone else on here has ordered them (Or was it you?!) not sure if they were quick with despatch or not, as I understood it they had physical stock.

    I'm probably going to order from them next year if I am able to source a bike for them to go on to.

    quick is not quick enough.

    John G-T has paid his money ages ago so the wheels should at least be in his town on their way to him.

    take any longer and tecnology will have moved on and these will be out of date and therefore USELESS.
  • johngtijohngti Posts: 1,854
    MattFalle said:

    andyrr said:

    If only you’d ordered some Hunts ….

    Agree completely. They are mega, mega wheels at a bargain price.

    I honestly, totally, eyebrows robo cop gen up can't understand why people buy other stuff.

    they even come with a piece of paper purporting to be signed by the machine operator that built them, and if that doesn't make them special, I don't what does.

    quality product at a quality price for discerning, patriotic PROPER cyclists.
    But I already have cheap as alloy hunts so if had bought carbon ones too, there would have been all sorts of problems in the shed wouldn’t there? Like magnets or something? They’d repel each other and destroy the bike.
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