Warning about the Mekk Poggio
Comments
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rickeverett wrote:Could I just point out that have you lot contacted MEKK directly or the distributor responsible for "normal" customer service (Paligap)
Its just that I have had excellent service from them and quick response in regards to replacing my BB Guide that was worn through normal wear and tear.
See if you can Tweet / Facebook to Mark Edwards or Ken Knight ??
MEKK do seem to be selective in what they respond to which is disappointing as why bother have any contact details.
I am another +1 in recommending the contact I had with Paligap. I contacted MEKK and received a reply from Paligap explaining I had to go through the supplier of the bike, though they indicated they would react promptly when contacted by Wiggle.
Wiggle have been excellent throughout.
The issue with the rubbing is down to MEKK to resolve unless you are claiming a warranty fault in which case you have to go through your bike shop.
MEKK really do have to acknowledge if there is an issue other than a few instances. What worries me is that they do seem to be helpful in most instances but on this issue they are not getting back to people. This I would suggest implies the problem is known to be more than a few instances.
Surely they have tried a rerouting together with upgrading parts.
Ultimately it would be cheaper to send out a fix kit and rerouting guide to gain some positive feedback by looking proactive.
It will affect sales, I have just bought a bike for my wife today, originally I was going to get her a MEKK but settled on the Merida simply because of this issue. Even though i have had my bike replaced under warranty and I love my poggio I just could not buy another model of the same year which may have this issue.
I am sure the new models have it resolved but they damage their brand in not acknowledging and resolving the issue with the affected model.
Still a MEKK fanboy just not confident enough to put my money behind another bike for now.0 -
MEKK do seem to be selective in what they respond to which is disappointing as why bother have any contact details.
I am another +1 in recommending the contact I had with Paligap. I contacted MEKK and received a reply from Paligap explaining I had to go through the supplier of the bike, though they indicated they would react promptly when contacted by Wiggle.
Wiggle have been excellent throughout.
Good post. Hit the nail on the head.
I emailed Mekk a couple of times before buying the bike asking a couple of questions and got no reply. When I discovered my bike was suffering from this cable issue, I emailed Mekk using all 3 email addresses on the website to increase my chances of getting a reply (which I got from Paligap). It seems a bit unprofessional to have email links on your website that leads straight to the distributor and you have to resort to using twitter. Judging from the replies on twitter it seems just as pointless as emailing :roll:
Cant help but regret getting sucked in by that tempting price tag and the good reviews :? I'm going to get the bike on my work stand and see how the cabling holds up after a session of shifting.0 -
Jon,
You had your bike back yet?
Ps Wiggle should be picking mine up soon, stripping down and sending frame/forks to Paligap for them to inspect.0 -
Got the bike back yesterday. It appears they (the shop where I got it) haven't replaced the stops but have removed the cable notch by enlarging the original hole. New jag wire nosed ferrules (fitted on original outers) and new inner cables.
Not ridden it since as it's going on ebay.0 -
Jon_1976 wrote:Got the bike back yesterday. It appears they (the shop where I got it) haven't replaced the stops but have removed the cable notch by enlarging the original hole. New jag wire nosed ferrules (fitted on original outers) and new inner cables.
Not ridden it since as it's going on ebay.
You putting it on eBay because you've lost confidence in it as a long-term bike?0 -
I just want to see the back of it to be honest. Every time I look at it, all I can think is 'why the fuck did you buy that?' I needed a bike after trashing my Defy in a crash and fancied trying carbon. In hindsight, I should have got another Defy as that was 100% spot on until it's death :shock:
Hope you get yours sorted mate.0 -
Jon_1976 wrote:I just want to see the back of it to be honest. Every time I look at it, all I can think is 'why the fark did you buy that?' I needed a bike after trashing my Defy in a crash and fancied trying carbon. In hindsight, I should have got another Defy as that was 100% spot on until it's death :shock:
Hope you get yours sorted mate.
Mine was collected today. Will prob get looked at by Wiggle on Monday earliest. Let's see what happens...
Mostly I'm just pi55ed off that I missed all this week and will at the very least miss all next week's beautiful weather :-(0 -
Now with the Wiggle mechanics. My main concern is that Paligap/Mekk won't take this seriously once the stripped down frame is passed-over to them...but I've made sure they have received adequate info and pics detailing the issue.0
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Conclusion:
Wiggle contacted me stating they'd re-routed cabling and now the bike was functioning normally. I insisted on refund or 2014 model. They were happy to refund but not provide 2014 model. Went for full refund (got bike for £645ish).
Also agreed to refund me re: the lizard skin patches and chain guard protector I used on it. However they didn't want to give me a voucher of any sort despite me asking for one given the major inconvenience this whole episode caused. Oh well.
I had already replaced the bike last week with a Cannondale Synapse Carbon 6 105 (2014). Usually £1,700, with lowest price I've seen £1,530. I got it for £1,394 via PedalOn instore. A lot more money than the Poggio but figured if I'm going to buy carbon may as well do it properly. Was swayed by fact it won BikeRadar bike of the year 2014 (one they tested was the 5; same frame but very minor component upgrades for £1,850).
Learning Point: I will not be considering a Mekk bike ever again. As far as I'm concerned it could be assumed that they may have sold a bunch of the 2013 Poggio's via Wiggle at a heavily discounted rate due to the clear issue this frame suffers from. As far as I'm concerned that is entirely possible and therefore given this possibility I wouldn't touch the company with a barge pole.0 -
MrSingh wrote:Conclusion:
Wiggle contacted me stating they'd re-routed cabling and now the bike was functioning normally. I insisted on refund or 2014 model. They were happy to refund but not provide 2014 model. Went for full refund (got bike for £645ish).
Also agreed to refund me re: the lizard skin patches and chain guard protector I used on it. However they didn't want to give me a voucher of any sort despite me asking for one given the major inconvenience this whole episode caused. Oh well.
I had already replaced the bike last week with a Cannondale Synapse Carbon 6 105 (2014). Usually £1,700, with lowest price I've seen £1,530. I got it for £1,394 via PedalOn instore. A lot more money than the Poggio but figured if I'm going to buy carbon may as well do it properly. Was swayed by fact it won BikeRadar bike of the year 2014 (one they tested was the 5; same frame but very minor component upgrades for £1,850).
Learning Point: I will not be considering a Mekk bike ever again. As far as I'm concerned it could be assumed that they may have sold a bunch of the 2013 Poggio's via Wiggle at a heavily discounted rate due to the clear issue this frame suffers from. As far as I'm concerned that is entirely possible and therefore given this possibility I wouldn't touch the company with a barge pole.
I am not a Mekk owner, but whilst I understand that you have had problems I think you're last paragraph is over the top. Your statement suggests a degree of collusion and deliberate jobbing off of substandard goods. I raise this not because I want to cause offence, but those comments should be directed at the company concerned and not put out on a forum like this.Someone's just passed me again0 -
I think he's totally entitled to state his beliefs in why he won't be buying a MEKK bike again. That said, I get the impression this is kinks being ironed out of the first product(s) of a new company. They appear to have handled it badly, or just not at all and left it to the retailers, which they are entitled to do but it is a poor attitude.
It seems clear to me that the JagWire ferrules are they main issue, it would have been fairly easy to have informed the retailers of the issue and the appropriate resolution, that could have potentially stopped customers feeling upset that they had been fobbed off. But a new company often makes mistakes like this, overexpansion can be an issue too.
For what it's worth, I don't think they've done anything wrong, but they could have gone the extra mile and done themselves a favour. I also suspect they have resolved the issue with the new bikes.
I found this thread by accident and I'm glad I did! I bought a Poggio 1.5 a couple of weeks ago, my first road bike, I like it
I was looking into upgrading the groupset (mostly concerned about changing the bottom bracket) to Shimano 105 or Ultegra, although it all seems good as it is. The MEKK chainset doesn't seem too straight though, it wobbles in and out a little.
I now know to keep an eye on the ferrules wearing through.
I've done 3 x 23km rides so far, on top of 4km most days commuting... it's sooo much quicker and easier than a mountain bike
I have a question though... it looks like the front derailleur cable is touching the frame where it finally exits, is this normal? It looks to me like it might slowly saw it's way through the frame? I'd like to nip this problem in the bud, if possible.0 -
ChrisB200SX wrote:I think he's totally entitled to state his beliefs in why he won't be buying a MEKK bike again. That said, I get the impression this is kinks being ironed out of the first product(s) of a new company. They appear to have handled it badly, or just not at all and left it to the retailers, which they are entitled to do but it is a poor attitude.
It seems clear to me that the JagWire ferrules are they main issue, it would have been fairly easy to have informed the retailers of the issue and the appropriate resolution, that could have potentially stopped customers feeling upset that they had been fobbed off. But a new company often makes mistakes like this, overexpansion can be an issue too.
For what it's worth, I don't think they've done anything wrong, but they could have gone the extra mile and done themselves a favour. I also suspect they have resolved the issue with the new bikes.
I found this thread by accident and I'm glad I did! I bought a Poggio 1.5 a couple of weeks ago, my first road bike, I like it I was looking into upgrading the groupset (mostly concerned about changing the bottom bracket) to Shimano 105 or Ultegra, although it all seems good as it is. The MEKK chainset doesn't seem too straight though, it wobbles in and out a little.
I now know to keep an eye on the ferrules wearing through.
I've done 3 x 23km rides so far, on top of 4km most days commuting... it's sooo much quicker and easier than a mountain bike
I have a question though... it looks like the front derailleur cable is touching the frame where it finally exits, is this normal? It looks to me like it might slowly saw it's way through the frame? I'd like to nip this problem in the bud, if possible.
In fairness this is just a couple of reports on an internet forum by mainly new-to-the-scene first time buyers. My Poggio was the 2012/13 version and has been fantastic. It doesn't have the cable routing seen on the 2013/14 version however.
As to how these particular situations were handled, in issues like this it goes back to the retailer who has built & sold the bike with the warranty / guarantee supplied by the manufacturer. The manufacturer can then look into the issue. Thats exactly what's happened in this case.
MEKK could have handled communication better- it seems the distributor Paligap has taken responsibility for the support role. Again, I had fantastic service in regards to a replacement BB cable guide.
The problem isnt that bad either.Its not like the current Giant and Canyon situation on here where frames are cracking! This issue could be solved quite easily with better cut cable housing and guide furrels.
Needless to say this years 2014/15 Poggio has been radically updated with full groupsets, better internal cable design and better finishing kit. At least there's a forward movement in development at MEKK with design adaptation and new ranges.
The bikes so far have had great feedback and reviews, its a pretty tough task to enter such a saturated market and become as prominent as they are already. Slating companies or people on the internet can be quite damaging and unfair.0 -
MrSingh wrote:Conclusion:
Wiggle contacted me stating they'd re-routed cabling and now the bike was functioning normally. I insisted on refund or 2014 model. They were happy to refund but not provide 2014 model. Went for full refund (got bike for £645ish).
Also agreed to refund me re: the lizard skin patches and chain guard protector I used on it. However they didn't want to give me a voucher of any sort despite me asking for one given the major inconvenience this whole episode caused. Oh well.
I had already replaced the bike last week with a Cannondale Synapse Carbon 6 105 (2014). Usually £1,700, with lowest price I've seen £1,530. I got it for £1,394 via PedalOn instore. A lot more money than the Poggio but figured if I'm going to buy carbon may as well do it properly. Was swayed by fact it won BikeRadar bike of the year 2014 (one they tested was the 5; same frame but very minor component upgrades for £1,850).
Learning Point: I will not be considering a Mekk bike ever again. As far as I'm concerned it could be assumed that they may have sold a bunch of the 2013 Poggio's via Wiggle at a heavily discounted rate due to the clear issue this frame suffers from. As far as I'm concerned that is entirely possible and therefore given this possibility I wouldn't touch the company with a barge pole.
Glad you got it sorted and ended up with a much better bike. 0 -
To those stating I should have directed my concerns at Mekk directly: I did and for that matter in great detail. Info believe there is a possibility they knew about this issue but instead they told me they would 'investigate'. Funny, never heard about the findings regarding their investigation...
Mekk have been very evasive generally i.e. Not responding or minimising the issue. Fact. Wiggle couldn't even be bothered to offer me a gift voucher despite me being without a bike for weeks through no fault of my own. Crap customer service all round no matter which way you look at it.
Yes they are a small company who seem to be growing their range, sales etc. however that's no excuse - especially if your're one of those who've bought a bike and experienced this. As for being a 1st time buyer - hope that wasn't a reference to myself. Might have been my first roadbike but I've been riding a hybrid for over 10-15 years, ride a folding bike almost everyday for commuting and put in at least 20miles every other day on my roadbike. So I know a little bit about the way bikes are supposed to work ;-) Frankly, the Poggio '13 simply wasn't working properly. Fact.
Personally I don't think it is just about the ferrules. Seems to me the actual plastic housings that were set into the frame were also a major contributing factor. Much more difficult to sort out which might explain Mekk's lack of interest when people have tried to resolve this with them. Very shortsighted.
Anyway like I said I'm glad I got rid of it. Nothing worse than riding a bike and not having full confidence in it...as well as being ignored or dismissed by the company who designed it. Hence I wouldn't touch them with a barge pole. I think that is a coherent and reasonable response to the problem I faced and the way it was handled by Mekk.
Ps I also tweeted sites such as BikeRadar about this thread, upon who's reviews of the Poggio '13 I based my decision to buy it. I don't expect them to respond to me or write anything about it but thought that was good practice.0 -
Jon1976, Hope you get a reasonable price price for your bike/mobile carbon sawing machine.
Mr Singh, good stuff on getting your refund and enjoy your new bike.
I wouldn't worry about comments posted by our in house mekk apologist. I'm sure the majority of people reading this thread are discernible enough to read through the lines and also see his comments are worthless. The thread is about helping people out with the same problem not attempting to belittle and patronize them. Just in-case they are not discernible enough though (sorry for patronizing ), and for posterity:
That makes it ok then...Post by rickeverett » Sun Aug 03, 2014 8:38 pm
In fairness this is just a couple of reports on an internet forum by mainly new-to-the-scene first time buyers. , been cycling for 30+years before you were even a thought
Wrong.They looked into it, or already knew about it (latter most likely) realised there was a flaw and that an admittance of the problem would open a can of worms they couldn't afford to get out of or would have at least hit them hard financially, otherwise they would be sorting it. So best to bury their head in the sand and get the 2015 range out..QUICK!!Post by rickeverett » Sun Aug 03, 2014 8:38 pm
The manufacturer can then look into the issue. Thats exactly what's happened in this case.
Yeah, rear mech slipping because the cables are eating into the frame aint that bad...forget about it folks, it's not that bad...it's acceptable, it's a common problem on all bikes, move on, nothing to see here...hold on, I've got some fancy ferrules in my pocket, that'll sort it!Post by rickeverett » Sun Aug 03, 2014 8:38 pm
The problem isnt that bad either.
I wonder why?Post by rickeverett » Sun Aug 03, 2014 8:38 pm
Needless to say this years 2014/15 Poggio has been radically updated with better internal cable...yada yada blah blah
All short term, certainly not long enough to identify the problem + not everyone that has bought the bike will be posting on an net forum, there is a world outside the internet, you should be cycling in it on your poggio 2012 whilst momentarily checking to see if there is numbness below instead of reading this postPost by rickeverett » Sun Aug 03, 2014 8:38 pm
The bikes so far have had great feedback and reviews
Yet you do it to Giant and Canyon and almost everyone on this thread that has this problem, tch tch :roll: If it was a choice between a Giant and Canyon or a mekk I know what most folks would be choosing. Mekk have not been slated on this thread, merely a problem identified that they have chosen to ignore and not remedy in a satisfactory way.Post by rickeverett » Sun Aug 03, 2014 8:38 pm
Slating companies or people on the internet can be quite damaging and unfair.
Coincidentally I found the info below back in December whilst researching mekk, I chose not to post it originally as at the time it seemed an isolated incident but it now seems to corroborate with other info we have had here, that being not responding to emails and quality control and a post that was deleted with an unsubstantiated claim that me&kk are regarded as cowboys within the industry. For those that don't know or have not read the small print on the mekk website, monterey industries is the ltd company that mekk trade under. The post below is three years old, you would have thought they would have upped their customer service game in that time.
http://www.wholesaleforum.com/discuss/r ... les-12827/0 -
Spot-on.0
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Roadie74 wrote:Jon1976, Hope you get a reasonable price price for your bike/mobile carbon sawing machine.
Roadie74, excellent post. I've only quoted a small section.
I actually decided to give the bike a second chance and haven't sold it as I did enjoy it.
Having said that, since receiving it back from the store and using it for a few rides, I've noticed the rear shifting was showing the same symptoms as before
Upon detaching the cable from the rear mech I discovered the nose/tube section of the Jagwire nosed ferrule had been cut away from the ferrule casing and the casing had been sawn exactly like the previous normal one.
So I can definitely say the nosed ferrule approach doesn't work. Emailed the store, can't keep going through this situation every few weeks.0 -
the fact that Mekk haven't bothered their arse to comment in here speaks enough.0
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True.
i gave up on expecting any kind of response from Mekk a long time ago. The fact that they pretty much dismissed mr.singh's question(s) on their own twitter feed says it all really.
wee wee poor attitude. You'd think a new company would be eager to provide a good customer service.0 -
Mr. Singh,
Glad to read that you got your C'Dale Synapse 105, I've a few friends riding them and they have had trouble free riding to date. If I were in the market today the Carbon Synapse would be #1 on my list, the LBS has a few on the rack and they are appealing to me, its the $/£ issue for me right now, besides, my 2012 CAAD 10 4 has been trouble free, thankfully, hopefully yours will not give you any problems like you have endured.
Mr. Everett, if we cannot post about the problems we have with manufacturers and their failures to respond in a timely/professional manner where are we to do this? The web and public sites offer us a chance to overcome the high dollar abilities these manufacturers and distributors have and we lack. I'm certainly glad your experiences with Mekk were good and that you can post your enjoyment of your bicycle, we should have the same rights. If Mr. Singh and Jon contacted the entire line of responsibility for their bicycles they have the right to resort to public media. I suppose we must agree to disagree on this point. Cheers, sir.Lets just got for a ride, the heck with all this stuff...0 -
Jon_1976 wrote:Roadie74 wrote:Jon1976, Hope you get a reasonable price price for your bike/mobile carbon sawing machine.
Roadie74, excellent post. I've only quoted a small section.
I actually decided to give the bike a second chance and haven't sold it as I did enjoy it.
Having said that, since receiving it back from the store and using it for a few rides, I've noticed the rear shifting was showing the same symptoms as before Upon detaching the cable from the rear mech I discovered the nose/tube section of the Jagwire nosed ferrule had been cut away from the ferrule casing and the casing had been sawn exactly like the previous normal one.
So I can definitely say the nosed ferrule approach doesn't work. Emailed the store, can't keep going through this situation every few weeks.
As I expected. Glad I didn't accept my 'repaired bike' back.0 -
eddiefiola wrote:the fact that Mekk haven't bothered their ars* to comment in here speaks enough.
Seems way they look at it it's a short term issue - few Mekk Poggio 13's left, once shifted at Wiggle-crack bargain basement price (under £600 now!) they can undergo hypnotherapy to have this whole episode wiped from their memories.0 -
Jon_1976 wrote:True.
i gave up on expecting any kind of response from Mekk a long time ago. The fact that they pretty much dismissed mr.singh's question(s) on their own twitter feed says it all really.
wee wee poor attitude. You'd think a new company would be eager to provide a good customer service.
Absolutely. I won't Mekk that mistake again - thought he'd buy British/small company he said...0 -
Old_Timer wrote:Mr. Singh,
Glad to read that you got your C'Dale Synapse 105, I've a few friends riding them and they have had trouble free riding to date. If I were in the market today the Carbon Synapse would be #1 on my list, the LBS has a few on the rack and they are appealing to me, its the $/£ issue for me right now, besides, my 2012 CAAD 10 4 has been trouble free, thankfully, hopefully yours will not give you any problems like you have endured.
Mr. Everett, if we cannot post about the problems we have with manufacturers and their failures to respond in a timely/professional manner where are we to do this? The web and public sites offer us a chance to overcome the high dollar abilities these manufacturers and distributors have and we lack. I'm certainly glad your experiences with Mekk were good and that you can post your enjoyment of your bicycle, we should have the same rights. If Mr. Singh and Jon contacted the entire line of responsibility for their bicycles they have the right to resort to public media. I suppose we must agree to disagree on this point. Cheers, sir.
Thanks Old Timer. Nice to know others are enjoying the Carbon 6 & you're enjoying your CAAD. Got my Carbon 6 2014 at a very good price. PedalOn may still have a few 54's left. I took the last 56...picked it up at £1,394 instore having called them and spoken to manager! Couldn't believe the price so actually asked him if he was sure! Lol. Officially retails £1,700. Cheapest you will see anywhere is £1,500. Detailed BikeRadar review and Cannondale pedigree convinced me. Such an absolutely comfortable and smooth bike that for once the hype and tech-buzz-words in the BR review and Cannondale site are justified. Can't praise this bike enough. Even with my cheapish stock 23mm tyres it soaks the road up like gravy.
As for your point re: exposing Mekk's p*ss poor customer service - spot on! I've actually gone on Mekk's twitter feed, seen their retweets re: customers showing off their Poggio '13's and then tweeted those people directly making them aware of this thread. So if they have this issue in future they've got some literature to refer to. Not that Mekk will probably care. Think they've gone into siege mentality judging by ANOTHER person who I'm conversing with on Twitter as we speak...
Anyway thanks to the OP for highlighting this issue so I could investigate it on my bike and then quickly get rid shortly after purchase once Mekk had given me a flavour of their 'customer service'.0 -
Well done Mr Singh there is a lot of love for the MEKK and if there had not been an issue you as i would I would be in that fan club. You are making owners aware of potential problems to keep a look out for, providing a service.
The customer service bury their head in the sand is shocking.0 -
Mines been back at the bike shop for over a week now after returning it for a second time after the nosed ferrule solution didn't work. Still trying to get a refund.0
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Jon_1976 wrote:Mines been back at the bike shop for over a week now after returning it for a second time after the nosed ferrule solution didn't work. Still trying to get a refund.
Put the foot down with them, they have attempted to fix it once and failed. Don't try to get a refund, demand one. And if you haven't been, get angry with them. You have paid for goods that are faulty. Folks/bike shops may say that cycles are are a grey area with regards to consumer rights due to the amount of separate components on them that can fail or wear out, but gear changing is a fundamental part of the bikes operation and in this instance is compromised by the frame design and it's components that being the cable inserts and possibly the ferrules.
There seems to be a definite consistency on the part of retailers to want to try and solve this problem themselves and a reticence to get mekk to sort it out (very telling). But that is where the problem should be left, between the retailer and mekk, not the consumer.
Apologies Jon if this comes across as high brow low brow finger wagging, not meant to be. Hope your next post will have a more positive outcome and you can put this sorry mess behind you.0 -
Roadie74 wrote:Jon_1976 wrote:Mines been back at the bike shop for over a week now after returning it for a second time after the nosed ferrule solution didn't work. Still trying to get a refund.
Put the foot down with them, they have attempted to fix it once and failed. Don't try to get a refund, demand one. And if you haven't been, get angry with them. You have paid for goods that are faulty. Folks/bike shops may say that cycles are are a grey area with regards to consumer rights due to the amount of separate components on them that can fail or wear out, but gear changing is a fundamental part of the bikes operation and in this instance is compromised by the frame design and it's components that being the cable inserts and possibly the ferrules.
There seems to be a definite consistency on the part of retailers to want to try and solve this problem themselves and a reticence to get mekk to sort it out (very telling). But that is where the problem should be left, between the retailer and mekk, not the consumer.
Apologies Jon if this comes across as high brow low brow finger wagging, not meant to be. Hope your next post will have a more positive outcome and you can put this sorry mess behind you.
No need for apologies mate. Good advice and I think we'd all like to thank you for bringing this issue to our attentions.
Got an email from the shop yesterday evening confirming I will be getting a refund next week.
Thanks again.0 -
Refund received. I'm glad to have this issue resolved and even happier not to have that bike in my possession.
Bike shop were excellent from beginning to end. In contrast, Mekk/paligap no help at all.
Forgot to mention this earlier. Most of my communication with the bike shop was through email but I did have a few conversations on the phone when the bike was returned on the second occasion. During one of these conversations, the bloke from the shop stated I wasn't the only one contacting them about the cable issue.0
