Warning about the Mekk Poggio
Roadie74
Posts: 18
Hi Folks,
I bought the Mekk Poggio 1.5 from Rutland Cycles (Whitwell) around the back end of January this year, had it for around 3.5 months till the middle of May, just over 3000k completed (commuting + weekend rides), when it developed what seemed a fairly straight forward problem, the rear mech was slipping. I had it checked at my LBS for a possible cable change but that was not the problem and after a lot of time messing about on their part they eventually found the cause. The internal cables were sawing through the cable ferrules, the cable inserts and then into the frame itself at four points: the two inserts at the top of the down tube and the insert at the back at the chain stay. The fourth place was the bracket which houses the front and rear mech cabling beneath the BB, which had been sawed through by the cables and were eating into the frame. The cables were sawing through the frame trying to sit straight causing constant gear slip and other potential problems.
I emailed Rutland with pictures, they eventually had the bike picked up and delivered to them so they could check and confirm this to Mekk. They did this and had to wait on Mekk for their solution to the problem. After many phone calls to Rutland who were acting as the middle men, but who also agreed that the frame should be at least replaced, Mekk eventually decided that they would instead replace the inserts and a new bracket for underneath the BB despite the fact the frame was damaged and that they could offer no 100% guarantee that this would not happen again. They said the damage was just "cosmetic". The mechanic at Rutland claimed to have found a solution to the problem by re-routing the cables from left to right but this would have had no effect on the chain stay insert. So eventually three weeks after my initial emails and a load of phone calls, Rutland ended up gaving me a full refund which is what I wanted in the first place. I would have taken an upgraded frame to the new Mekk Poggio 1.6 but was not offered this.
Interestingly in just the last week Mekk have put their new range of bikes on their website and the new Poggio range has re-positioned cable inserts, at the side of the head tube instead of the down tube and at the back of the chain stay above the rear mech hangar instead of the chain stay, clearly a better angle for the cables to do their work. This significant change also hints at the problem being a known issue along with the price reduction on the bike itself.
Unfortunately I never got a chance to deal with Mekk directly though I CC’d them into the original email I sent Rutland, they never replied. They seemed happy enough to let a mechanic deal with a design flaw/engineering issues rather than just admit the problem and replace the frame or upgrade which must be cheaper for them than a full refund.
The bike was bought for £700 which at the time I thought seemed too good to be true compared to equivalent priced bikes, and for me it was. I was naturally suspicious at the bike being so heavily discounted. In researching the bike online reviews & feed back were good, so whether or not this is a design flaw or my bike was a Friday afternoon/Monday morning job remains to be seen. I understand that no manufacturer can have a 100% record when it comes to returns, its an accepted part of the business that they happen. The best you can do is limit the returns through proper quality control and when it does happen satisfy the customer.
I would recommend checking if you have a Poggio 2013/2014 and getting something done about it if the same problem is found. This post is also food for thought if you are thinking of buying one, there still seem to be a fair amount for sale at Wiggle at the time of writing. Remember that if you decide to sell the bike later on this issue would also affect the re-sale value. Imagine having to explain this to the buyer, it would be extremely hard to sell if not impossible unless you kept quiet about it, perhaps a strategy that Mekk took.
I bought the Mekk Poggio 1.5 from Rutland Cycles (Whitwell) around the back end of January this year, had it for around 3.5 months till the middle of May, just over 3000k completed (commuting + weekend rides), when it developed what seemed a fairly straight forward problem, the rear mech was slipping. I had it checked at my LBS for a possible cable change but that was not the problem and after a lot of time messing about on their part they eventually found the cause. The internal cables were sawing through the cable ferrules, the cable inserts and then into the frame itself at four points: the two inserts at the top of the down tube and the insert at the back at the chain stay. The fourth place was the bracket which houses the front and rear mech cabling beneath the BB, which had been sawed through by the cables and were eating into the frame. The cables were sawing through the frame trying to sit straight causing constant gear slip and other potential problems.
I emailed Rutland with pictures, they eventually had the bike picked up and delivered to them so they could check and confirm this to Mekk. They did this and had to wait on Mekk for their solution to the problem. After many phone calls to Rutland who were acting as the middle men, but who also agreed that the frame should be at least replaced, Mekk eventually decided that they would instead replace the inserts and a new bracket for underneath the BB despite the fact the frame was damaged and that they could offer no 100% guarantee that this would not happen again. They said the damage was just "cosmetic". The mechanic at Rutland claimed to have found a solution to the problem by re-routing the cables from left to right but this would have had no effect on the chain stay insert. So eventually three weeks after my initial emails and a load of phone calls, Rutland ended up gaving me a full refund which is what I wanted in the first place. I would have taken an upgraded frame to the new Mekk Poggio 1.6 but was not offered this.
Interestingly in just the last week Mekk have put their new range of bikes on their website and the new Poggio range has re-positioned cable inserts, at the side of the head tube instead of the down tube and at the back of the chain stay above the rear mech hangar instead of the chain stay, clearly a better angle for the cables to do their work. This significant change also hints at the problem being a known issue along with the price reduction on the bike itself.
Unfortunately I never got a chance to deal with Mekk directly though I CC’d them into the original email I sent Rutland, they never replied. They seemed happy enough to let a mechanic deal with a design flaw/engineering issues rather than just admit the problem and replace the frame or upgrade which must be cheaper for them than a full refund.
The bike was bought for £700 which at the time I thought seemed too good to be true compared to equivalent priced bikes, and for me it was. I was naturally suspicious at the bike being so heavily discounted. In researching the bike online reviews & feed back were good, so whether or not this is a design flaw or my bike was a Friday afternoon/Monday morning job remains to be seen. I understand that no manufacturer can have a 100% record when it comes to returns, its an accepted part of the business that they happen. The best you can do is limit the returns through proper quality control and when it does happen satisfy the customer.
I would recommend checking if you have a Poggio 2013/2014 and getting something done about it if the same problem is found. This post is also food for thought if you are thinking of buying one, there still seem to be a fair amount for sale at Wiggle at the time of writing. Remember that if you decide to sell the bike later on this issue would also affect the re-sale value. Imagine having to explain this to the buyer, it would be extremely hard to sell if not impossible unless you kept quiet about it, perhaps a strategy that Mekk took.
0
Comments
-
People normally get flamed on this forum for registering and their first post being a rant but in this instance I hope this is not the case. This is a well written and constructive review / warning to current and potential new Poggio owners. I was tempted by one when they were on offer but was tempted by another bike in the end so maybe I got off lightly. At least Rutland have done the right thing for their customer which is more than can be said for Mekk.
Life is like riding a bicycle: you don't fall off unless you stop pedaling.
Scott Foil Team Issue HMX Di2
Boardman Team Carbon LTD0 -
Bit worrying as I bought one a couple of months ago. I'll definitely have to keep an eye out for this as I noticed the rear mech on mine is very finicky in regards to indexing. I've emailed mekk a couple of times with a few questions and, same as op, received no replies
it doesn't bode well. I bought mine from jejames, not sure how they are with bike problems. Dreading the possibility of significant problems.
It's a shame as it's a really bike to ride and the fit (for me) is perfect. I've owned a few bikes (Allez, Caad 8 and a defy). The Allez was spot on (the poggio feels just as comfy). The others felt 'big'.
After hearing this cable issue, the lack of email replies and madashatterly's above post, I'm starting to regret not getting a Tarmac. Specialized may be 'overpriced' but at least their email support (in my experience) is excellent.0 -
Forgot to say thanks to Roadie74, I hope he posts again.
Re: the bottom bracket sawing. On the Poggio, the cables exit through a large port in the downtube (similar to this years Spesh tricross) then into a conventional under bottom plastic bracket cable holder. The rear mech cable then goes into a port, allowing to go inside the chain stay. This port, especially, looks like it would take a lot of abuse from cable movement.
I don't know about the op's bike. On mine, there are 2 plastic tubes/straws which start at the DT port, pass through the bb cable housing and through the vulnerable chain stay port. Which I guess, are intended to minimise/eradicate frame damage. How effectively it is, time will tell. Not the best cable routing design really :?0 -
Mines the 2012/13 Poggio 2.5 so doesn't have a problem. Bike rides great!
Where the cables do go internal, they are in a thick shield and go in and out straight with no rub. They all go in and carry straight apart from the riser to thefront mech that looks ok.
Takes a fair bit of abrasion for gear/brake cables to rub away metal and a carbon frame. Wonder if dirt has played a role? Looking at the new 2014 version the cables new layout look more logical that's for sure.
TBH MEKK have been excellent with me in regards to customer service. I had a few questions when I first got mine and they replied quickly. Mind you. I haven't had such a issue. I would also be on the Phone regarding something like that.
The bike shop I spoke to when trying to find a Mekk to ride (who indecently didn't stock them) heard of ME and KK and was quite positive about them. They are well regarded in the industry. So as for Cowboys.... if they were, the big on-line retailers would have known surely?
I did lots of research as they were virtually brand new to the scene when I got mine.
The frames are also tested and developed by their own team according to the rep. OK they my be developed in conjunction with a factory in Taiwan, but as are most frames today aren't they???. So as for flogging cheap open moulds..... not really.
Either way. If this fault is true on the 2013 Poggio its pretty worrying. I have had a look on-line and cant find any other similar reports, but on some pictures it looks as if the cables housing is too long and they aren't straight.
Just hope the LBS wasn't messing you around if they damaged the frame whilst trying to fix Soras indexing. I guess that's where trust and knowing you LBS comes into play. That particular version has been out a year now so reports should be coming in if there's a issue after the 2000-3000 mile mark.
The other saving grace is the 5 year Warranty so if this is a issue MEKK have to sort it.0 -
Well actually some proof, or perhaps more than one person's word, might not go amiss, because either there's a serious problem here that it seems no-one else has even heard of, or you're actually libelling someone.madasahattersley wrote:Wot mad said.0 -
Yeah I wouldn't have gone in there with that "a friend once said" comment really. Esp as this is a questionable first post thread with a possible problematic design issue on what has been a popular selling bike on wiggle.
There's lots of startups that have formed in the bike industry recently and Mekk seem to be the ones doing very well. Perhaps a few people out to get them, I don't know ???
All I can say is there's always been some sort of design flaw of fault in any companies history. We don't know if this is just a one-off as there's been no other reports online or on Facebook etc.
Slating companies online and especially new ones to the scene can be very damaging indeed.
If this is a design issue with the 2013 poggio then there hasn't been any other similar reports yet. The 2014 versions cables have changed, so if there was a issue mekk look to have noticed and changed it. Mind you, the whole lineup has had a facelift and redesign as it looks as if they have reinvested more ranges etc.0 -
rickeverett wrote:Yeah I wouldn't have gone in there with that "a friend once said" comment really. Esp as this is a questionable first post thread with a possible problematic design issue on what has been a popular selling bike on wiggle.
There's lots of startups that have formed in the bike industry recently and Mekk seem to be the ones doing very well. Perhaps a few people out to get them, I don't know ???
All I can say is there's always been some sort of design flaw of fault in any companies history. We don't know if this is just a one-off as there's been no other reports online or on Facebook etc.
Slating companies online and especially new ones to the scene can be very damaging indeed.
If this is a design issue with the 2013 poggio then there hasn't been any other similar reports yet. The 2014 versions cables have changed, so if there was a issue mekk look to have noticed and changed it. Mind you, the whole lineup has had a facelift and redesign as it looks as if they have reinvested more ranges etc.
Excellent post.
Its something I'll be keeping an eye on , I've only done about 300 miles on mine so its early days. Still think its is an excellent bike and I really enjoy it. Whether this words come back to bite me in the future..0 -
Good for the OP in stating things very clearly and not getting into a ranting post as his first entry here. Actually well written and the replies have been rational too. Madasahatterly, you are correct in that being cynical in these litigious times is hazardous.Lets just got for a ride, the heck with all this stuff...0
-
Re: Warning about the Mekk Poggio
Post by jackc6549 » Wed Jun 11, 2014 7:30 pm
Forgot to say thanks to Roadie74, I hope he posts again.
Re: the bottom bracket sawing. On the Poggio, the cables exit through a large port in the downtube (similar to this years Spesh tricross) then into a conventional under bottom plastic bracket cable holder. The rear mech cable then goes into a port, allowing to go inside the chain stay. This port, especially, looks like it would take a lot of abuse from cable movement.
I don't know about the op's bike. On mine, there are 2 plastic tubes/straws which start at the DT port, pass through the bb cable housing and through the vulnerable chain stay port. Which I guess, are intended to minimise/eradicate frame damage. How effectively it is, time will tell. Not the best cable routing design really :?
jackc6549: I sincerely hope you don't have the same problem as me, if you do it is fairly easy to check, as previously mentioned I had mine checked at my LBS. There is a small screw in the cable insert allowing it to come out. PM me if you would like pictures of the damage. As for the bottom of the down tube exit port I had no plastic tubes/straws covering the cables. Mekk apparently have a new bracket for the front and rear mech cables underneath the BB so I was told by the mechanic at Rutland. Not to worry you but my problem also begun with what you termed as finicky indexing. If you have had problems contacting Mekk I have a suggestion: I don't know if you have a twitter account but you could try tweeting on Mekks twitter page, I had noticed reply's from them to people who like yourself had tried emailing but received no reply. Part of the problem may be that at the moment you do not have much to say to them in that I mean you do not know the reason behind the indexing problem, it could be a number of things totally unconnected with my problem which is why I recommend you check it out, then you will or will not have something definite to say to them. Alternatively perhaps rickeverett could PM you with some names and contact details as he seems to have had some success on this front.Re: Warning about the Mekk Poggio
Post by rickeverett » Wed Jun 11, 2014 8:07 pm
Just hope the LBS wasn't messing you around if they damaged the frame whilst trying to fix Soras indexing.
I trust my LBS implicitly, its only down to their diligence and customer service that I found what is a very specific problem, one that they had never seen before, and from my point of view even the suggestion that they were responsible for damaging the frame is laughably ridiculous
To echo comments made by rickevertt and jackc6549, till this problem came to light, I had enjoyed the Poggio, the geometry for me was good, surprisingly smooth on pretty nasty potholed roads (completed my first century ride on it with a rock solid carbon seat) and general all round experience of it was positive. Yes no other reviews have mentioned my problem, on Wiggle they are are pretty much either 4 or 5 star but the majority of them are also short term users of the bike. 1900mile (3040k) is not huge amount of miles for 3.5 months but it is not a small amount of miles either, but enough for this problem to come to light though. I also should add that due my commute, in quite heavy traffic I am going through the gears a lot, more so than on quiet country roads.
There was also the suggestion that this problem could have been caused by dirt, adding to the abrasion. The cables were spotless. That is the one of the points of internal cabling, they don't suffer from the elements as much as external.
In the end I don't have much to complain about, I got my refund. The main reason for this post was make any Poggio owners aware of a potential problem, not to go looking for problems that are not there. Ultimately I would like no one coming back with the same problem and instead positive reports, but sometimes you have to be positively negative to iron out certain issues so that we can all get back to doing what we bought a bike for in the first place, riding it!0 -
Why would he need to worry,
he has sufficient information to indicate a possible design flaw in that particular model of bike, the fact that the manufacturers have modified the design in the next years model would lay credence to that assumption.
if its not broken they do not generally like to fiddle with the design that much as everything cost money to change.---
Sensa Trentino SL Custom 2013 - 105 Compact - Aksium Race0 -
Balls, I have just bought one for £632 from Wiggle...
Boardman Pro Carbon (Nowt wrong with Boardman)
Boardman Team Hybrid
(I need to lose weight)0 -
It will arrive tomorrow, shall I just chop it up and burn it?Boardman Pro Carbon (Nowt wrong with Boardman)
Boardman Team Hybrid
(I need to lose weight)0 -
Wiggle have a no quibble 30 day test ride so you can return it without any problem.0
-
Only if the bike is less than 10% discounted Boardman Pro Carbon (Nowt wrong with Boardman)
Boardman Team Hybrid
(I need to lose weight)0 -
Brava210 wrote:Only if the bike is less than 10% discounted
Well so far this is the first time this issue has been reported and the bike is a year old now.
There's a 5yr frame warranty so anything like that is covered.
You could see if wiggle will accept return, but tbh the Poggio is a good bike and I doubt this is a common fault or we would have heard about it a lot sooner.?
My guess us too long a cable housing from build that's bending the entry direction. Looking at pics of Poggios online most have pretty straight entry and exits.. Particually 105 and Ultegra.0 -
I love mine and have just under 400 on the clock since April and checked it over and can't see any issues. As rickeverett says if there had been a common fault it would have been out there long before. 5 year warranty gives me piece of mind that if i should get a problem it will be covered.
So not hitting the panic button just yet, a wee 15mile run this evening just love the bike.0 -
Note indexing is a pain on Sora IMO. I have the latest Sora on a knock around Ribble and its finicky.
Looking at the 2013 poggio frame, the cable positions look OK. Where the rear gear cable exits the chain stay it looks angled compared to the chain stay, but bare in mind the cable is going downwards from top to bottom so should be anywhere near the frame.
I think this issue might have more to do with the build. too-long a cable housing can distort the entry or exit of a cable furrules.
I'm also very surprised how a gear cable (that's usually very smooth) cuts through the bottom bracket cable guides. :shock:0 -
rickeverett wrote:Note indexing is a pain on Sora IMO. I have the latest Sora on a knock around Ribble and its finicky.
Looking at the 2013 poggio frame, the cable positions look OK. Where the rear gear cable exits the chain stay it looks angled compared to the chain stay, but bare in mind the cable is going downwards from top to bottom so should be anywhere near the frame.
I think this issue might have more to do with the build. too-long a cable housing can distort the entry or exit of a cable furrules.
I'm also very surprised how a gear cable (that's usually very smooth) cuts through the bottom bracket cable guides. :shock:
Got the rear mech set up pretty good now but I'll probably swap the group set anyway. Still debating whether to swap the 6800 group from my other bike or wait until the new 105 comes out in July.0 -
I've got a 2013 2.5 Poggio...and I too am struggling sometimes with the rear mech...
It keeps jumping 2 gears when I am downshifting...
Also, after I changed the brakes...I am hearing something coming from the front of the bike? Possibly the cables being under too much tension as the guy shortened the brake cables too much...
mmm...this thread has got me worried..0 -
Roadie74 wrote:Hi Folks,
I bought the Mekk Poggio 1.5 from Rutland Cycles (Whitwell) around the back end of January this year, had it for around 3.5 months till the middle of May, just over 3000k completed (commuting + weekend rides), when it developed what seemed a fairly straight forward problem, the rear mech was slipping. I had it checked at my LBS for a possible cable change but that was not the problem and after a lot of time messing about on their part they eventually found the cause. The internal cables were sawing through the cable ferrules, the cable inserts and then into the frame itself at four points: the two inserts at the top of the down tube and the insert at the back at the chain stay. The fourth place was the bracket which houses the front and rear mech cabling beneath the BB, which had been sawed through by the cables and were eating into the frame. The cables were sawing through the frame trying to sit straight causing constant gear slip and other potential problems.
I emailed Rutland with pictures, they eventually had the bike picked up and delivered to them so they could check and confirm this to Mekk. They did this and had to wait on Mekk for their solution to the problem. After many phone calls to Rutland who were acting as the middle men, but who also agreed that the frame should be at least replaced, Mekk eventually decided that they would instead replace the inserts and a new bracket for underneath the BB despite the fact the frame was damaged and that they could offer no 100% guarantee that this would not happen again. They said the damage was just "cosmetic". The mechanic at Rutland claimed to have found a solution to the problem by re-routing the cables from left to right but this would have had no effect on the chain stay insert. So eventually three weeks after my initial emails and a load of phone calls, Rutland ended up gaving me a full refund which is what I wanted in the first place. I would have taken an upgraded frame to the new Mekk Poggio 1.6 but was not offered this.
Interestingly in just the last week Mekk have put their new range of bikes on their website and the new Poggio range has re-positioned cable inserts, at the side of the head tube instead of the down tube and at the back of the chain stay above the rear mech hangar instead of the chain stay, clearly a better angle for the cables to do their work. This significant change also hints at the problem being a known issue along with the price reduction on the bike itself.
Unfortunately I never got a chance to deal with Mekk directly though I CC’d them into the original email I sent Rutland, they never replied. They seemed happy enough to let a mechanic deal with a design flaw/engineering issues rather than just admit the problem and replace the frame or upgrade which must be cheaper for them than a full refund.
The bike was bought for £700 which at the time I thought seemed too good to be true compared to equivalent priced bikes, and for me it was. I was naturally suspicious at the bike being so heavily discounted. In researching the bike online reviews & feed back were good, so whether or not this is a design flaw or my bike was a Friday afternoon/Monday morning job remains to be seen. I understand that no manufacturer can have a 100% record when it comes to returns, its an accepted part of the business that they happen. The best you can do is limit the returns through proper quality control and when it does happen satisfy the customer.
I would recommend checking if you have a Poggio 2013/2014 and getting something done about it if the same problem is found. This post is also food for thought if you are thinking of buying one, there still seem to be a fair amount for sale at Wiggle at the time of writing. Remember that if you decide to sell the bike later on this issue would also affect the re-sale value. Imagine having to explain this to the buyer, it would be extremely hard to sell if not impossible unless you kept quiet about it, perhaps a strategy that Mekk took.
can u post some pics to help compare with our MEKKs?
Thanks0 -
odessouky wrote:I've got a 2013 2.5 Poggio...and I too am struggling sometimes with the rear mech...
It keeps jumping 2 gears when I am downshifting...
Also, after I changed the brakes...I am hearing something coming from the front of the bike? Possibly the cables being under too much tension as the guy shortened the brake cables too much...
mmm...this thread has got me worried..
You haven't had yours that long though Odessouky. Remember cables slacken after a while when new and things need adjusting- that's classic of a slip on the rear mech. Mind you over tightening can also do this and throw the indexing. Think every bike I have had needed adjustment after a month or two depending on the miles.
I would check over those brake cables. If the front is tight it will probably be pulling down on the bar tape. Its one reason I do stuff myself now. My experience with various LBS hasn't been good. Never forget years ago a "service" and the bike came back with a scratch and the front brake locked on
! 0 -
jackc6549 wrote:Got the rear mech set up pretty good now but I'll probably swap the group set anyway. Still debating whether to swap the 6800 group from my other bike or wait until the new 105 comes out in July.
Yeah I think a lot of people forget things need adjustment after a few weeks/month or two when new. Even through the bikes lifetime. Also some bikes don't come perfectly set up either - esp indexing.
The new 105 will be cheaper and 90% 6800, but depends on if you think the extra 10% is worth it. The new 105 looks v-nice imo.0 -
Well seeing as this is the first and only report in over a year of this bike being out, it may be a set-up/ build issue.
Cable positioning on the 2013 Poggio isn't that bad tbh. For example look at the Giant Propel.. those cables will be bending all sorts through the frame. :shock:
It takes a fair bit to cut through cable housing and ferrules to then be in a angle enough to begin to cut the frame. I have a feeling the cables were either in the wrong position, furrels loose or not far enough down the housing or the housing and cables were cut too long causing excess angle changes. Couple this with a gritty cable (because it doesn't look shiny and spotless) and you have a problem.
Mind you I would have been inclined If I was designing a frame where cables do change direction slightly to use one of these guide ferrules....
http://www.cyclistno1.co.uk/assets/imag ... 010707.JPG
In a issue like this I would have phoned MEKK instead of Copying them into a e-mail. They may not even be aware!
The 5yr warranty should cover this IF it turns out to be a design issue affecting all bikes but TBH I reckon its the builders.0 -
Just looked at the pictures and the first thing that sprung to mind, was the ferrules shimano supply with 6800 and dura ace (pretty much the same as rick linked) would be extra useful in that situation. I have to admit mine was set up pretty poorly in regards to cabling. The housings are overly long and the inners were crimped without being cut so I've got 2-3" of inner past the brake & mech clamping points. Need to get some cutters to tidy it up.0
-
Just had a quick look at mine by loosening the front mech cable, I didn't took the cable out as I didn't the faff of threading it back in. I'm being a bit 'glass is half empty' but I'd say mine might be exhibiting the start of roadie74's problem. If it is, it's very minor at the moment.
It's hard to tell really as the stock jagwire ferrules are shite. When I've built bikes, I've used shimano ferrules (normal and ultegra tube types) which were plastic and the hole was just big enough for the gear cable to pass through. The jagwire ones are metal and I reckon a brake AND a gear cable could pass through them.
In fact, they look more like brake cable ferrules, how much difference that makes....not sure. I might recable it with shimano housing and ferrules to see if that helps.0 -
you keep repeating this...like groundhog day, why :?: (rhetorical question)rickeverett wrote:Well seeing as this is the first and only report in over a year of this bike being out, it may be a set-up/ build issue.
It was cleanrickeverett wrote:Couple this with a gritty cable (because it doesn't look shiny and spotless) and you have a problem.
Please... :roll:rickeverett wrote:In a issue like this I would have phoned MEKK instead of Copying them into a e-mail. They may not even be aware!
...read my original post, they were aware.
Any warranty issues have to first go to the retailer and they arbitrate on your behalf, you buy the bike from them not Mekk. The were included in the email sent, if they can't reply to emails they should take their customer service email off their website. If it is one bike or all of them it does not matter concerning warranty, with the problem I had it clearly should have been a given, but it wasn't. It highlighted the fact that any warranty decisions by Mekk or any other manufacturer are at their discretion and they can move the goal posts whenever they like.rickeverett wrote:The 5yr warranty should cover this IF it turns out to be a design issue affecting all bikes but TBH I reckon its the builders.
So its the ferrules, no its the gritty cable, hold on no its the builders...a combination of all three? Limited supposition, or do you know something else?
Any discernible outsider reading this post for the first time could be forgiven for thinking that you are either a Mekk employee, affiliate or family member of Ken Knight or Marks Edwards given you have the most posts on this thread, posts that border on the sycophantic and are full of repetitive, unnecessary & suspicious justification. :shock:
Maybe you could prove them wrong
0 -
Roadie74 wrote:
you keep repeating this...like groundhog day, why :?: (rhetorical question)rickeverett wrote:Well seeing as this is the first and only report in over a year of this bike being out, it may be a set-up/ build issue.
It was cleanrickeverett wrote:Couple this with a gritty cable (because it doesn't look shiny and spotless) and you have a problem.
Please... :roll:rickeverett wrote:In a issue like this I would have phoned MEKK instead of Copying them into a e-mail. They may not even be aware!
...read my original post, they were aware.
Any warranty issues have to first go to the retailer and they arbitrate on your behalf, you buy the bike from them not Mekk. The were included in the email sent, if they can't reply to emails they shouldanyway their customer service email off their website. If it is one bike or all of them it does not matter concerning warranty, with the problem I had it clearly should have been a given, but it wasn't. It highlighted the fact that any warranty decisions by Mekk or any other manufacturer are at their discretion and they can move the goal posts whenever they like.rickeverett wrote:The 5yr warranty should cover this IF it turns out to be a design issue affecting all bikes but TBH I reckon its the builders.
So its the ferrules, no its the gritty cable, hold on no its the builders...a combination of all three? Limited supposition, or do you know something else?
Any discernible outsider reading this post for the first time could be forgiven for thinking that you are either a Mekk employee, affiliate or family member of Ken Knight or Marks Edwards given you have the most posts on this thread, posts that border on the sycophantic and are full of repetitive, unnecessary & suspicious justification. :shock:
Maybe you could prove them wrong
Well thank you very much for your informative and pretty arrogant post. :roll:
I was mearly offering options and suggestion's of what it could be seeing as nobody has seen this before.
People coming on forums with a first post slating a particular company or product is usually meet with suspicion too. Especially as if it was down to something else like poor maintenance etc, it can be damaging.
Lastly nope I don't work for mekk. Couldn't give a dam. If you think I'm in on some conspiracy theory or not, my bike runs 100% fine, sorry your 2013 didn't.
BTW. BB cable guides do wear anyway, esp in dirty conditions and high mileage. I doubt that was directly related to the cable/frame issue apart from if they were grimed. I clean and lube that area regularly as its right under the bike on all bikes.0 -
I just pulled the trigger on a Poggio 1.5 2013. At £645 delivered would've been rude not to :-) Will keep an eye on things. Thanks for the heads-up.0
-
I noticed the rear shifting on my Poggio was going pretty naff when going down the block. Obvious the cable was dragging so I checked the cable and its doing the exact same as Roadie74's bike.
I took some photos last night, looks identical to the op..
http://i1285.photobucket.com/albums/a58 ... 786e57.jpg
http://i1285.photobucket.com/albums/a58 ... 85ddcc.jpg
http://i1285.photobucket.com/albums/a58 ... 201b17.jpg
http://i1285.photobucket.com/albums/a58 ... 03738d.jpg
http://i1285.photobucket.com/albums/a58 ... ffee03.jpg
just did a full check on the rear mech cable and the ferrule and stop on the downtube is a lot worse with a big notch in both. This is where it is dragging the most.
most worrying is the fact that i've only done about 370 miles (dry) on it.
I havent checked the front mech and rear brake yet. i emailed Mekk and the store where i bought it. Mekk basically said contact the shop and it can happen on any carbon bike, which just smacks of disinterest imo. Shop havent replied yet, this should be fun...not :roll: 0
