Why did the Merlin thread get locked?

ratsbeyfus

I think it would be worth the OP re-posting the pics of the broken frame, and a summary of the hassles you've had (minus individual employee names) so that future Merlin customers who haven't read the original and deleted thread can see what kind of company and 'warranty' they may be dealing with.

(Just out of interest, I've got a Cannondale with a lifetime warranty on the frame for the original owner. Has anyone out there ever had to claim on it and had any problems? I've heard that Specialized are really good at replacing frames on their warranty. I don't want to hijack the thread, it's just that info on other companies willingness to repair/replace frames would be useful to show just how poor Merlin have been in this case.)

giant_man

infopete wrote:

I've just had two very nice policemen visit me with the view of giving me a harassment warning notice.

I pointed out I have been trying to get a work address for the American Bike Group in the UK so I can make a small claims.

I also pointed out I have not been harassing anyone and, at all times, I have tried to be polite and fair.

They've gone to discuss the matter with the policeman that asked them to visit me.

It's not very nice having the police turn up at night, Mrs P wasn't happy at all.

Jeezus christ you don't need that $hit. Absolutely ridiculous! Nothing else better to do I'm sure ....

Anonymous

giant mancp wrote:

Nothing else better to do I'm sure ....

That's the problem, there is something better to do!

giant_man

So why the fu$k don't they do it then, instead of hassling innocent people in their own homes.

Anonymous

dodgy wrote:

I've edited my autosig, it's staying there until this is resolved.

You need to add Quintana Roo.

peter101cycle

The OP should definately get some advice from Trading Standards or free legal advice.....

We should also start a Facebook group against ABG! or something similar.....

Spender45

I had an Aluminium Cannondale mtb break at the seatpost joint once. I got a new frame within days and no police turned up at my door. Bought another Cannondale a few years later and would consider buying another one in future.

Scrumple

I love it when everyone gets so angry about things they know so little about.



I'm not knocking a fair claim, just all the faux anger and crusading. Legal advice is going to cost more than it is worth. And the harrassment is another issue altogether.

GavH

RC856 wrote:

Stellite wrote:

Should the police not be focusing their resources in other areas.

Unfortunately, if someone makes a complaint, they have to attend etc.

For the OP - you could've just said that it wasn't you that typed the stuff in question.
Someone must've hijacked your user account etc.
No way of proving that it was actually 'you' that was sitting in front of your PC at the material time :shock:

Not wishing to start a separate argument, but that kind of naive advice is less than helpful. There is also no way of proving that it wasn't him. Lying to the police rarely, if ever, makes things any better. Ultimately, can the OP prove that someone may have hacked his account? I doubt it?

To the OP, you need to speak with a solicitor ASAP if you haven't already. Sadly, having received a complaint, the police are just doing their job. Perhaps not the most important part like we expect them to do (ie catching murderers, thieves and rapists) but their job nonetheless.


Utterly abysmal behaviour by ABG.

peter101cycle

Scrumple wrote:

I love it when everyone gets so angry about things they know so little about.



I'm not knocking a fair claim, just all the faux anger and crusading. Legal advice is going to cost more than it is worth. And the harrassment is another issue altogether.

Nice post.... this is a forum mate which is bound to provoke judgements. A little less of your holier than thou attitude would be nice as well :roll:

And actually, i did say free legal advice (Citizens Advice can be useful, plus most solicitors give 30m consultation for free). This would help is the OP puts in a Small Claims Court case (which is pretty cheap to do);

Pokerface

Don't know what all the fuss is about. Titanium is dead anyway. Carbon is the way forward. 8)

Scrumple

You didn't read...

I have no issue with using the internet for advice and for raising problems. I do have issues with hysteria, half truths, misinformation, and reading the last post and thinking you know the lot.

I'm not sure how that makes me holy, but I'd rather have a discussion about frame damage and sense than blither and swearing.

Thank you for your input. Be a sheep.

petemadoc

Scrumple wrote:

You didn't read...

I have no issue with using the internet for advice and for raising problems. I do have issues with hysteria, half truths, misinformation, and reading the last post and thinking you know the lot.

I'm not sure how that makes me holy, but I'd rather have a discussion about frame damage and sense than blither and swearing.

Thank you for your input. Be a sheep.

To be fair you don't normally get a visit from the police after trying to get your push bike frame replaced under warranty :?

PaulBarman

GavH wrote:

Not wishing to start a separate argument, but that kind of naive advice is less than helpful. There is also no way of proving that it wasn't him. Lying to the police rarely, if ever, makes things any better. Ultimately, can the OP prove that someone may have hacked his account? I doubt it?

the notion is that you are innocent untill proven guilty

TiBoy

I have always wanted a Litespeed and was tempted by a Icon frame in the sale, I don't really have the money to spend and have now made up my mind not to touch them, what a shame as great looking bikes. As people may know I am a massive fan of British companies and am even more please that my last new bike came from Sunday bikes (now Sabbath), they have great customer service and great bikes and no I don't work for them (or Velosolo or Shutt VR)
Another potential sale lost in the future.
And Ti is not dead, carbon bikes are like computors, they look dated within a year or 2, Ti will always be cool

rolf_f

Scrumple wrote:

I love it when everyone gets so angry about things they know so little about.

You'll be wanting the beige internet. It's over there =>

(joke ok!)

Scrumple

Anyone got any potatos. This is a potato thread?

Big_Ste

Can anyone give me the cached link to the original thread please so i can read it before it got pruned into its current state?

Cheers,

rc856

Not wishing to start a separate argument, but that kind of naive advice is less than helpful. There is also no way of proving that it wasn't him. Lying to the police rarely, if ever, makes things any better. Ultimately, can the OP prove that someone may have hacked his account? I doubt it?

To the OP, you need to speak with a solicitor ASAP if you haven't already. Sadly, having received a complaint, the police are just doing their job. Perhaps not the most important part like we expect them to do (ie catching murderers, thieves and rapists) but their job nonetheless.


Utterly abysmal behaviour by ABG.[/quote]

Not wishing to start an argument by replying...:)....but how can it be proved?
For example of similar..you receive an abusive text msg from a phone number you know...unless the owner of that phone admits to it, it's not going anywhere.
Naive.....no. More work experience

bendertherobot

Harrassment requires at least two "incidents" incidentally.

Anonymous

bendertherobot wrote:

Harrassment requires at least two "incidents" incidentally.

Which is why the police do the warning after the first one. To stop it turning into 'harassment'...

dodgy

Scrumple wrote:

You didn't read...

I have no issue with using the internet for advice and for raising problems. I do have issues with hysteria, half truths, misinformation, and reading the last post and thinking you know the lot.

I'm not sure how that makes me holy, but I'd rather have a discussion about frame damage and sense than blither and swearing.

Thank you for your input. Be a sheep.

Which is why I've suggested BikeRadar do a sober factual editorial on this episode. They are after all journalists...

nicklouse

dodgy wrote:

Scrumple wrote:

You didn't read...

I have no issue with using the internet for advice and for raising problems. I do have issues with hysteria, half truths, misinformation, and reading the last post and thinking you know the lot.

I'm not sure how that makes me holy, but I'd rather have a discussion about frame damage and sense than blither and swearing.

Thank you for your input. Be a sheep.

Which is why I've suggested BikeRadar do a sober factual editorial on this episode. They are after all journalists...

why? what has the Police got to to with a Warranty issue? nothing.

infopete

Hi Everyone

The arrival of two policmen on a Sunday evening is unpleasant. My wife was not pleased to say the least.

But we have to remember that this is just over a warranty claim.

The very nice policemen told me that nearly all of their harassment warnings were husband/wife bf/gf related and they were amazed it was an American warranty issue.

I may never get a replacement Merlin Cielo or even a repair to my own Merlin but, one thing is clear, the real loser will be, and always be, the American Bicycle Group.

Their behaviour and regard for their customers is lamentable and they should be ashamed.

RDW

infopete wrote:

I've just had two very nice policemen visit me with the view of giving me a harassment warning notice.

For the potential implications of this, see:

http://www.guardian.co.uk/commentisfree ... ir-hearing

and seek legal advice.

Anonymous

RDW wrote:

infopete wrote:

I've just had two very nice policemen visit me with the view of giving me a harassment warning notice.

For the potential implications of this, see:

http://www.guardian.co.uk/commentisfree ... ir-hearing

and seek legal advice.

Some good points in there.

infopete

The other side of my local pub lives a barrister and a QC

I did ask the police if they thought I should get the QC.

As I have said before they were very nice, fair and pleasant.

No doubt I'll need to review the situation when they return but I have been open and honest and I'll see how things pan out.

In the short term though, the American Bicycle Group could stop this nonsense overnight!

top_bhoy

I didn't see the original thread with all the info but have I missed something?

Is reason for the ABG harassment action is because a UK employee had their name and business contact details published on an open forum. Can I also assume that there has been no emails which have been abusive or threatening in any way - or perceived to be threatening?

If companies can't take the heat when one of their products fails, they deserve to wither. I am sure that ABG would have received 8+ pages of superlatives, praise and recommendations had they dealt with this problem in a better manner. Now they have involved police, they have themselves, pulled their name into the gutter.

I have never contemplated Ti but if I was, I wouldn't touch ABG stuff again - there are always similar alternatives just as good out there in the bike market.

Good luck with this Infopete - complainingabout a bike warranty should never have involved the police calling at someones door on a Sunday (or any time).

bendertherobot

NapoleonD wrote:

bendertherobot wrote:

Harrassment requires at least two "incidents" incidentally.

Which is why the police do the warning after the first one. To stop it turning into 'harassment'...

"They" need to think about the Protection from Harrasment Act and take a more proactive view in relation to the incident complained of

Anonymous

bendertherobot wrote:

NapoleonD wrote:

bendertherobot wrote:

Harrassment requires at least two "incidents" incidentally.

Which is why the police do the warning after the first one. To stop it turning into 'harassment'...

"They" need to think about the Protection from Harrasment Act and take a more proactive view in relation to the incident complained of

?