Why did the Merlin thread get locked?

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  • Valy
    Valy Posts: 1,321
    My GOD!

    Just read the whole 17 pages and this is WTF-inducing for sure.

    Their story of damage having been caused by a crash does not have any coherence. Maybe if they are a company/group on its last legs I would maybe understand their actions. The woman who has presumably added the police to all this is an individual - but it's just plain silly as it is her (maybe was) job to talk to customers and provide information.

    If not, then there are some MAJOR, MAJOR cretins present in the ABG.

    "Only" getting a repair seems a bit of an anti-climax after all they put you through, providing the warranty is there for cases like yours. As I say - maybe understandable if they are on their last legs, but only if so.
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  • Solis
    Solis Posts: 166
    Is it me or have Merlin and Litespeed dropped out of the latest C+ buyers guide? - only had a quick glance last night.

    Not trying to open a can of worms here as I rank in the very satisfied Merlin owners ranks :D
  • dodgy
    dodgy Posts: 2,890
    The buyers guide listing goes from Merida to Moda with no mention of Merlin and Lapierre to Look, again, no mention of Litespeed.

    Probably nothing in it.
  • infopete
    infopete Posts: 878
    It's arrived at East Midlands but is trapped by customs.... bean counters
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • mcj78
    mcj78 Posts: 634
    Perhaps as a parting shot they've crammed it full of low grade narcotics? :D
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  • Hondated
    Hondated Posts: 136
    Pete Looking forward to you letting us know when you have your maiden ride after all the hustle you have had. Ted
    hondated
  • infopete
    infopete Posts: 878
    Well......................:D

    My Merlin Cielo arrived home this morning, fully repaired, well packaged and at no cost to me.

    The new welds look very good and I'll post pictures in the next day or so.

    I'm looking forward to getting it back on the road.

    Thanks everyone.

    :)
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • Hondated
    Hondated Posts: 136
    Great news Pete get it built up quickly as it looks like the weather is about to get worse again.
    hondated
  • infopete
    infopete Posts: 878
    Hondated wrote:
    Great news Pete get it built up quickly as it looks like the weather is about to get worse again.

    It needs to snow and snow and snow... I'm skiing next week :)
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • Hondated
    Hondated Posts: 136
    I hope you mean in France because I have an elderly friend that lives in Fort William and she has struggled getting around in recent weeks because of the bad weather.
    Wherever you are going enjoy and forget about bikes for now.
    hondated
  • infopete
    infopete Posts: 878
    Hondated wrote:
    I hope you mean in France because I have an elderly friend that lives in Fort William and she has struggled getting around in recent weeks because of the bad weather.
    Wherever you are going enjoy and forget about bikes for now.

    skiing and sledging in Switzerland... Sledging is so dangerous :))))))
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • giant_man
    giant_man Posts: 6,878
    Wow you got it back and it's been repaired, that's all you wanted from day one right?

    It shouldn't be that fu*king hard!!!! ABG are you listening you bunch of greedy fuc*ing bar stewards?
  • infopete
    infopete Posts: 878
    giant mancp wrote:
    Wow you got it back and it's been repaired, that's all you wanted from day one right?

    It shouldn't be that fu*king hard!!!! ABG are you listening you bunch of greedy fuc*ing bar stewards?

    Yes, it was all I wanted and all I was promised when I sent it back for repair.

    It just took a little longer than expected and a lot of help from everyone on here and other forums.
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • fuelex
    fuelex Posts: 165
    Wow...congrats infopete!

    I've been following this thread from the start and can't believe its taken so long and 18 pages to get a result!
    Excellent news mate and beautiful looking frame.

    To ABG......what an absolute waste of time, effort and your companies reputation in sorting out a simple warranty claim. What a bunch of fools.
  • fuelex
    fuelex Posts: 165
    edited January 2011
    Sorry,

    'smart'phone double post......again!
  • Jungli
    Jungli Posts: 201
    Well done infopete, glad you have your frame back.

    I agree with you in that if you ever have an issue with it again I'd just pay someone else to repair it and never have to deal with Absolute Bloody Gonads again..

    See what I did there... :D
  • peter101cycle
    peter101cycle Posts: 298
    Good news InfoPete, post us all a photo of the rebuilt frame!

    Well done ABG.....you will now forever be known as Arrogant Bunch (of) Gits.

    Oh and regarding the weather, please let it warm up soon - a bit tired of going out on the winter bike now and want to try out my Dolan some more :)
    Summer - Dolan Tuono with Sram Force and Dura-Ace 7850 CL Carbon wheels
    Winter - old faithful Ribble winter bike
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  • hugo15
    hugo15 Posts: 1,101
    So did ABG weld the head tube and sort all the other things that they claimed was wrong with the frame???
  • infopete
    infopete Posts: 878
    hugo15 wrote:
    So did ABG weld the head tube and sort all the other things that they claimed was wrong with the frame???

    The headtube is untouched as there was nothing wrong with it.

    The two drop-outs have been welded, nice job too :)

    I'll post pics soon.
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • Pokerface
    Pokerface Posts: 7,960
    So now that it's been fixed and returned, how about giving us details of the crash that broke it? 8) :lol:
  • infopete
    infopete Posts: 878
    Pokerface wrote:
    So now that it's been fixed and returned, how about giving us details of the crash that broke it? 8) :lol:

    My last crash was before my daughter was born and she is 24 the one before that was when I was 20 on the bend into Bonchester Bridge.

    My Merlin has never been crashed and if you took the time to look at the pics you could see that. :)
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • schweiz
    schweiz Posts: 1,644
    edited January 2011
    infopete wrote:
    Hondated wrote:
    I hope you mean in France because I have an elderly friend that lives in Fort William and she has struggled getting around in recent weeks because of the bad weather.
    Wherever you are going enjoy and forget about bikes for now.

    skiing and sledging in Switzerland... Sledging is so dangerous :))))))

    too right sledging is dangerous!!!

    3 deaths in the last few weeks. :( One in Grindelwald, one at Melchsee-Frutt and one in Gyron

    (edit)

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  • infopete
    infopete Posts: 878
    schweiz wrote:
    infopete wrote:
    Hondated wrote:
    I hope you mean in France because I have an elderly friend that lives in Fort William and she has struggled getting around in recent weeks because of the bad weather.
    Wherever you are going enjoy and forget about bikes for now.

    skiing and sledging in Switzerland... Sledging is so dangerous :))))))

    too right sledging is dangerous!!!

    3 deaths last week. :( One in Grindelwald, one at Melchsee-Frutt and another one somewhere else!

    The bottom of the Eiger run can be icy and the run down from Shreckfeld is bloody scary but I'll be there next week :))
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • schweiz
    schweiz Posts: 1,644
    say hello!!

    Parents-in-law to be live in Goldswil bei Interlaken so I have a season card for the Jungfrau region.

    You'll probably find me on Männlichen having breakfast!
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  • Pokerface
    Pokerface Posts: 7,960
    infopete wrote:
    Pokerface wrote:
    So now that it's been fixed and returned, how about giving us details of the crash that broke it? 8) :lol:

    My Merlin has never been crashed and if you took the time to look at the pics you could see that. :)


    I guess a 8) :lol: don't go as far as they used to.


    I know it wasn't in a crash
  • dodgy
    dodgy Posts: 2,890
    Come on Pete, post the pictures, it's the money shot we've been all waiting for.
  • infopete
    infopete Posts: 878
    Pokerface wrote:
    infopete wrote:
    Pokerface wrote:
    So now that it's been fixed and returned, how about giving us details of the crash that broke it? 8) :lol:

    My Merlin has never been crashed and if you took the time to look at the pics you could see that. :)


    I guess a 8) :lol: don't go as far as they used to.


    I know it wasn't in a crash

    Sorry Pkerface, my wife dragged me kicking and screaming into the pub and forced me to drink beer. :oops:
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • infopete
    infopete Posts: 878
    Pictures of my repaired Merlin Cielo.

    I've done them as links as they are big pics.

    Rear drop-outs

    http://www.polysym.com/merlin/r1.png
    http://www.polysym.com/merlin/r2.png
    http://www.polysym.com/merlin/r3.png

    Full Frame
    http://www.polysym.com/merlin/r4.png
    http://www.polysym.com/merlin/r5.png

    And was there a crack after all?
    http://www.polysym.com/merlin/r6.png
    http://www.polysym.com/merlin/r7.png
    http://www.polysym.com/merlin/r8.png
    Oh and please remember to click on my blog:

    http://americanbicyclegroup.wordpress.com

    The more clicks I get the higher it creeps up the google radar :)
  • peter101cycle
    peter101cycle Posts: 298
    Good job I would say.......fingers crossed it rides and lasts as well as it looks.
    Summer - Dolan Tuono with Sram Force and Dura-Ace 7850 CL Carbon wheels
    Winter - old faithful Ribble winter bike
    SugarSync cloud storage referral link (better than DropBox atm imho) https://www.sugarsync.com/referral?rf=mzo2tcrhm5gn
  • Hondated
    Hondated Posts: 136
    Pete Looking at the pictures I can see once again why you wanted it repaired its a great looking frame.
    As for the Head Stock repair and given your insistance there was never a problem there I cannot help nut be cynical because it just justifies their initial reluctance in repairing it.
    But hey ho we have all given them some stick over the weeks so we should at least praise them for finally repairing it and at the end of the day it may have been just one bureaucrat in the company that caused the problem.
    Shame you are off skiing as next week as I have heard it is going to be tropical here so we will all be out on our bikes.
    hondated

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