BE WARNED !!!!
Speed_King
Posts: 510
Hi all, usually i come on here to post comments about others bikes or to say how nice they look and sometimes to gloat over my own ones lol, but on this occasion i ask you all especially those who own a Focus be it mountain or road? To read this blog carefully and with interest.
Firstly and most improtantly i want everyone to know i had no prior grudge to Wiggle or Focus and it is important you understand that as this may seem like the opposite once i have finished writing this blog. When i purchased my racing bike from them on Dec 23rd 2009, was very happy to be finally purchasing a Focus, i had after all heard great things about their bikes and was eager to try one for myself.
I Brought myself a 2009 Focus Culebro which i believe is the step down from the very popular Cayo, On first glance it seemed great my expectations were matched by the great bike i had in front of me.
That was three months ago, and i went to put it in for a service (as you do) this weekend, when i came back to take my bike from my trusty mehanic i was horrified when i heard what he had to tell me, firstly (although i suspected as much as i was suffeing from some mis- alignment when shifting all be it very slight). I was told i had an Ultegra cassette and chain that were practically beyond any further use, he went on to add that he was surrpised i hadnt cause more expensive damage to the rest of the drivechain, Considering i have only used this bike at weekends so far due to work commitments, this was a very big surprise to both of us, he had looked at the chain and cassette very closely and came up with the conclusion that it wasnt a brand new one that had been fited but a used version!! As if that wasnt enough to deal with, he then informed me of the other two problems, i had a rising crack in a brand new Pro-lite carbon seatpost a total of three centimetres salong the post sticking aou tabout half a centimetre out from the post and if used anymore would obviously cause me great personal damage, and it needed replaceing immediatly. Then came the ultimate surprise.. He pointed out to me that underneath my shiny new paintwork across my top tube where it says Focus in bright white lettering is the shadow of another word which i cannot make out as yet but it is clear to me that the bike i had purchased was not sporting a Culebro frame at all !! But something totally differant and it had just been given a new paint/graphics job..
To say the least i was shocked and horrified at the same time i have immediatly emailled Wiggle along with photgraphic proof of said problems to prove my points and am awaiting a reply. So to all you customers of Focus and indeed Wiggle please be carefull when purchaing items from there especially bikes, many of you who praise Wiggle (inc me) hope this does not tarnish your image of the companies when you read this
Thanks for reading
Firstly and most improtantly i want everyone to know i had no prior grudge to Wiggle or Focus and it is important you understand that as this may seem like the opposite once i have finished writing this blog. When i purchased my racing bike from them on Dec 23rd 2009, was very happy to be finally purchasing a Focus, i had after all heard great things about their bikes and was eager to try one for myself.
I Brought myself a 2009 Focus Culebro which i believe is the step down from the very popular Cayo, On first glance it seemed great my expectations were matched by the great bike i had in front of me.
That was three months ago, and i went to put it in for a service (as you do) this weekend, when i came back to take my bike from my trusty mehanic i was horrified when i heard what he had to tell me, firstly (although i suspected as much as i was suffeing from some mis- alignment when shifting all be it very slight). I was told i had an Ultegra cassette and chain that were practically beyond any further use, he went on to add that he was surrpised i hadnt cause more expensive damage to the rest of the drivechain, Considering i have only used this bike at weekends so far due to work commitments, this was a very big surprise to both of us, he had looked at the chain and cassette very closely and came up with the conclusion that it wasnt a brand new one that had been fited but a used version!! As if that wasnt enough to deal with, he then informed me of the other two problems, i had a rising crack in a brand new Pro-lite carbon seatpost a total of three centimetres salong the post sticking aou tabout half a centimetre out from the post and if used anymore would obviously cause me great personal damage, and it needed replaceing immediatly. Then came the ultimate surprise.. He pointed out to me that underneath my shiny new paintwork across my top tube where it says Focus in bright white lettering is the shadow of another word which i cannot make out as yet but it is clear to me that the bike i had purchased was not sporting a Culebro frame at all !! But something totally differant and it had just been given a new paint/graphics job..
To say the least i was shocked and horrified at the same time i have immediatly emailled Wiggle along with photgraphic proof of said problems to prove my points and am awaiting a reply. So to all you customers of Focus and indeed Wiggle please be carefull when purchaing items from there especially bikes, many of you who praise Wiggle (inc me) hope this does not tarnish your image of the companies when you read this
Thanks for reading
G.H.Allum
0
Posts
Did you use a torque wrench if you did?
Have you got some photies to show us all?
Very interested in this! Crikey...
There you go Nap D and everyone else proof of my problems, and before anyone else asks (and im glad you said it first Nap D) i did not fit the seatpost my mechanic did, so he would have done it right.
interested to see pics of the frame
sticker thats been painted over perhaps
He was going by the fact he knows me really well as we are also friends, and obviously the quality of said cassette plus he knows how hard and how much i ride (approx 8 miles each time) as he does come with me on some of the rides i do.
I know some of you are going to think yeah..yeah.. but the facts speak for themselves and as much as i would love to say its nothing more than my own fault unfortunatly it isnt tht simple
Not too sure i thought that at first glance, but even if it is and i cant make it out tht clearly it should not have been painted over !!! Should it?
It sounds as though Wiggle owe you a replacement, with upgraded groupo, and an apology.
Hope it gets sorted out to your advantage.
which is what bike you have....
Go the right one, then...!
The first thing i do when i recieving something i`ve paid for is thoroughly inspect it.
So your saying you actually didn`t notice the frame had been resprayed with a sticker being visable under the paint? Or the the Cassette had been used?
You have had the bike since December 2009.
Yet you send it to your mechanic who noticed these things straight away?.
Sorry but im a not convinced at all. Something smells rather fishy to me.
I appologise if my views offend you but thats how i see things.
http://www.flickr.com/photos/[email protected]/4434938087/
Could be intentional?
I have a focus cayo pro and it came brand new,immaculate and no issues. I am surprised you didn't spot the drivetrain wear immediately. A brand new cassette and chain are very different visualy to one that has been plentye. Be interested to hear when you have spoken to wiggle.
£1.25 for sign up http://www.quidco.com/user/491172/42301
Cashback on wiggle,CRC,evans follow the link
http://www.topcashback.co.uk/ref/MTBkarl
and no stupily enough i didnt inspect the frame apart from to see that it wasnt damaged but i didnt look that closely at the lettering , you can onyl see it in certain light hence why i did the picture at the angle you see it at and yes my mechanic noticed it under his workshop lights and having had it for nearly the entire day as he was giving the bike a full service looking at the bike in a whole picture like the one below it is hard to see it is imperfect in any way, so maybe its my fault for not noticing BUT the fact remains it is shoddy workanship and sailsmanship from a pair of companies with large reputations !!
http://img248.imageshack.us/img248/8409/p2602101439.jpg
Apologies for the slight fuzziness quality but it should be clear enough still
Be careful what your saying about Wiggle though as its bordering on slanderous.
The paint job does look kind of strange but its not unheard of to get imperfections. Id say contact Wiggle re paint and take it from there. Coming on here and to air your grievances isnt the way to go especially if you haven't given the vendor the right of reply nor the chance to rectify any issues.
I have to disagree it is only shoddy if after you contact wiggle they fail to provide recompense or explanation. Give them a chance to prove their reputation.
£1.25 for sign up http://www.quidco.com/user/491172/42301
Cashback on wiggle,CRC,evans follow the link
http://www.topcashback.co.uk/ref/MTBkarl
Seatpost - down to you and tightening it . They may replace but only as goodwill.
either painted over the sticker (perhaps some donut stuck the decal on before painting) or the sticky remains from the sticker a noticable print in the paint. Dunno how i'd feel about this, a little pissed i suspect. but surprised you didnt notice sooner. Plus they do tell you to examine the bike before you sign for it
with regards to the other issues, I see no facts that speak for themselves...? some time has passed and the bike has been used. Now I'm a little rusty here but I believe the sales of goods act states for the first 3 or 6 months its for the retailer or manufacturer to prove no defect exists from the manufacturing stage. Check it yourself for abit of ammo if you want it because just the word of a "mechanic" wont help you in the slightest
the used cassette and chain issue is way beyond a little far fetched for me. If its way beyond any further use, then you'd have been having problems with the chain ages ago
Radioactiveman the chain was measured in front of me at the time i went back to get it, and it shows full wear and immediatly needing replacement ASAP.
I will keep all posted when i get reply from Wiggle which should be tomorrow i hope
Unfortunately, this isn't an issue for wiggle. If you bought the bike in dec'09, and the seatpost has only been fitted two days, it is unrelated to the original purchase. Would be hard to prove it wasn't caused by overtightening. That said, the frame issue, with the unreadable name does smack of poor qc. Do give wiggle the chance to resolve the issue before resorting to other means though, you may find they resolve it to your satisfaction.
Ribble 7005
So you replaced the seatpin although the bike is only 4 months old? Why did you have reason to change the seat pin? Who installed the new seatpin? And your slighting Wiggle for this? Im a bit confused by this tbh. In my opinion your not being realistic. The stcker/paint issue okay, for sure enquire about that but, the chain and seat pin, I think not.
TBH I would be surprised if the cassette and chain were worn when the bike was purchased, plus a used chain/cassette is very easy to see. If it has been mis indexed, then that might have caused accelerated wear.
By all means talk to Wiggle, they have always been good with me, but I think you will be hard pressed to get anything out of them for the chain/cassette, as these are wear and tear items. Paintwork is a bit funny, but they maybe able to explain this.
The seatpost cracking is not really a Wiggle problem, unless the seatpost was cracked prior to fitting.
As i said already, wiggle arw aware of the email, and im sure they will reply accordingly.
The frame they are going to speak to Focus about after they see it in person which is fair enough, and will also look at the protruding fracture in the seatpost. So now we will wait and see?
To do with the bolt compressing the endges of the slot on the downtube into the seatpost .
I once had the seatpost clamp setup like yours and after 6 months my seatpost broke in 2 ( luckily lifting it down from storage and not on the road ) . Not sure if this is causing your seat post issues or not ,
You fitted a new seatpost 2 days ago, it broke, and now you want the shop you bought the bike from 4 months ago to replace it?
"As I said last time, it won't happen again."
And it has to "do with them" cause i brought it from them lol
It all sounds very odd, I've always found Wiggle to be excellent though, so maybe they'll sort it all for you.
You'd better hope they don't find this thread though. "My mate says you need to give me a new bike....."
"As I said last time, it won't happen again."