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Real crack, yay/nay?

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  • ugo.santaluciaugo.santalucia Posts: 26,355

    dj58 said:

    It's a Giant and your wife is the original purchaser, so making a warranty claim should be straightforward. The potential problem will be dependent on the person/s in the LBS doing the inspection/assesment and their level of competance/expertise. Or are they going to send it to Giant UK? Then as you say do Giant UK have any service frames in stock.

    The other person in the shop was happy to proceed with photos only... they have now submitted a warranty claim... let's see what happens. It should be straightforward, they must see cracks day in day out.
    More to the point, the failure modes on these frames will be well known. You won't be the only ones.
    The interesting thing is that carbon frames of the 1990s were pretty much bulletproof... the C40, those Specialized and Trek frames are for the most still around
    They also weighed twice as much.
    They did, but they were still lighter than steel frames.
    There needs to be a sweet spot somewhere... maybe 1 kg for a M frame is light enough and robust enough
  • First.AspectFirst.Aspect Posts: 6,705

    dj58 said:

    It's a Giant and your wife is the original purchaser, so making a warranty claim should be straightforward. The potential problem will be dependent on the person/s in the LBS doing the inspection/assesment and their level of competance/expertise. Or are they going to send it to Giant UK? Then as you say do Giant UK have any service frames in stock.

    The other person in the shop was happy to proceed with photos only... they have now submitted a warranty claim... let's see what happens. It should be straightforward, they must see cracks day in day out.
    More to the point, the failure modes on these frames will be well known. You won't be the only ones.
    The interesting thing is that carbon frames of the 1990s were pretty much bulletproof... the C40, those Specialized and Trek frames are for the most still around
    They also weighed twice as much.
    They did, but they were still lighter than steel frames.
    There needs to be a sweet spot somewhere... maybe 1 kg for a M frame is light enough and robust enough
    Get a titanium frame if that's your target.
  • ugo.santaluciaugo.santalucia Posts: 26,355

    dj58 said:

    It's a Giant and your wife is the original purchaser, so making a warranty claim should be straightforward. The potential problem will be dependent on the person/s in the LBS doing the inspection/assesment and their level of competance/expertise. Or are they going to send it to Giant UK? Then as you say do Giant UK have any service frames in stock.

    The other person in the shop was happy to proceed with photos only... they have now submitted a warranty claim... let's see what happens. It should be straightforward, they must see cracks day in day out.
    More to the point, the failure modes on these frames will be well known. You won't be the only ones.
    The interesting thing is that carbon frames of the 1990s were pretty much bulletproof... the C40, those Specialized and Trek frames are for the most still around
    They also weighed twice as much.
    They did, but they were still lighter than steel frames.
    There needs to be a sweet spot somewhere... maybe 1 kg for a M frame is light enough and robust enough
    Get a titanium frame if that's your target.
    Litespeed use to make good ones, but other brands just make lumps... they're all in the 1.5 kg plus range. For example, a Van Nicholas Astraeus in 54 weighs 1.77 kg and it's wayyyyy beyond my budget
  • First.AspectFirst.Aspect Posts: 6,705

    dj58 said:

    It's a Giant and your wife is the original purchaser, so making a warranty claim should be straightforward. The potential problem will be dependent on the person/s in the LBS doing the inspection/assesment and their level of competance/expertise. Or are they going to send it to Giant UK? Then as you say do Giant UK have any service frames in stock.

    The other person in the shop was happy to proceed with photos only... they have now submitted a warranty claim... let's see what happens. It should be straightforward, they must see cracks day in day out.
    More to the point, the failure modes on these frames will be well known. You won't be the only ones.
    The interesting thing is that carbon frames of the 1990s were pretty much bulletproof... the C40, those Specialized and Trek frames are for the most still around
    They also weighed twice as much.
    They did, but they were still lighter than steel frames.
    There needs to be a sweet spot somewhere... maybe 1 kg for a M frame is light enough and robust enough
    Get a titanium frame if that's your target.
    Litespeed use to make good ones, but other brands just make lumps... they're all in the 1.5 kg plus range. For example, a Van Nicholas Astraeus in 54 weighs 1.77 kg and it's wayyyyy beyond my budget
    Tbh 1300 is about par.
  • Ben6899Ben6899 Posts: 8,804

    It’s better than what it’s replacing, Ugo.
    Ben

    Bikes: Donhou DSS4 Custom | Condor Italia RC | Gios Megalite | Dolan Preffisio | Giant Bowery '76
    Instagram: https://www.instagram.com/ben_h_ppcc/
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  • ugo.santaluciaugo.santalucia Posts: 26,355
    Ben6899 said:


    It’s better than what it’s replacing, Ugo.
    It's not necessarily going to replace that one, but yes, I totally agree.

    I decided to buy a spare frame, which is a size in between mine and my wife's, so it can serve us both as an emergency fix... last thing I want is having to spend 2 grand to avoid staying without a bike for prolonged time.
    If everything goes well with the warranty claim, I might turn it into a winter bike for myself, I have most components already... that would also prolong the life of the Dual by quite some margin.
  • ugo.santaluciaugo.santalucia Posts: 26,355
    Frame replaced under warranty... there is a bit of a wait to get the bike rebuilt and I can't do it myself for obvious reasons... in the meantime she can ride the bike on the turbo, the crack hasn't grown since...
  • redvisionredvision Posts: 2,723

    Frame replaced under warranty... there is a bit of a wait to get the bike rebuilt and I can't do it myself for obvious reasons... in the meantime she can ride the bike on the turbo, the crack hasn't grown since...

    Good result. Glad you've got it sorted.
  • ugo.santaluciaugo.santalucia Posts: 26,355
    redvision said:

    Frame replaced under warranty... there is a bit of a wait to get the bike rebuilt and I can't do it myself for obvious reasons... in the meantime she can ride the bike on the turbo, the crack hasn't grown since...

    Good result. Glad you've got it sorted.
    It was straightforward, after the first odd phone conversation...
  • DeVlaeminckDeVlaeminck Posts: 7,074
    Good to see decent customer service.
    AFC Mercia women - sign for us
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