Hope warranty?
Comments
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Ha ha more hassle than they are worth?Ever heard of sacking a customer?
Some are more hassle than they are worth.
Yes, the net gain for the company is negative or marginal.0 -
Clearly I was wrong to expect them to do anything with the bearings. As stated I'll rebuild the wheel and sell them adding not to be used with a maxle lite.
Oh and I'm an absolute nightmare of a customer for expecting a product to last longer than five months
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To be fair I think Hope are being pretty reasonable, a quick 5 minutes of research indicates it is common but due to the design of the maxle lite not supporting the hubs axle properly. So not faulty goods at all, more incompatibility of parts.0
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That's fair play I came on here to ask a genuine question its not a witch hunt against Hope. Surely it should be marked on the packet not compatible with maxle lites?To be fair I think Hope are being pretty reasonable, a quick 5 minutes of research indicates it is common but due to the design of the maxle lite not supporting the hubs axle properly. So not faulty goods at all, more incompatibility of parts.0 -
That's fair play I came on here to ask a genuine question its not a witch hunt against Hope. Surely it should be marked on the packet not compatible with maxle lites?To be fair I think Hope are being pretty reasonable, a quick 5 minutes of research indicates it is common but due to the design of the maxle lite not supporting the hubs axle properly. So not faulty goods at all, more incompatibility of parts.
You could say that but you could also the maxle lite should be marked that it can't be used with certain hubs, especially as the pro2 was more than likely around way before the maxle lite.
In my opinion best bet is to change the maxle for something more solid (I believe bolt through where suggested on another site), take up Hopes offer of a new axle and source the bearing separately which shouldn't cost much at all (not hope branded ones) then enjoy riding on what is normally a bomb proof hub.0 -
Having a further look into this, Hope state (of the pro 2 Evo):
Sealed Stainless Steel cartridge bearings
Hub shell machined from forged aluminium billet
Available to suit all axle sizes and types
Standard 6 bolt disc fitting
Unsurpassed reliability
Weight from 295g
I would simply take that to the retailer - 'available to suit all axle types and sizes'. There is info on hub end adapters, but nothing stating a new internal axle is needed to support certain types, no caveats. Even the original pro 2 states nothing.
Because of this I would say the wheelset is faulty. I would expect the retailer to pick up the full cost of repairs, including bearings. The now compatible new axle seems a reasonable way forward, but again, the retailer should be doing all this.
If Hope know of this, why aren't they changing the literature?0 -
That's brilliant thanks for the information.Having a further look into this, Hope state (of the pro 2 Evo):
Sealed Stainless Steel cartridge bearings
Hub shell machined from forged aluminium billet
Available to suit all axle sizes and types
Standard 6 bolt disc fitting
Unsurpassed reliability
Weight from 295g
I would simply take that to the retailer - 'available to suit all axle types and sizes'. There is info on hub end adapters, but nothing stating a new internal axle is needed to support certain types, no caveats. Even the original pro 2 states nothing.
That's brilliant thanks for the information.
Because of this I would say the wheelset is faulty. I would expect the retailer to pick up the full cost of repairs, including bearings. The now compatible new axle seems a reasonable way forward, but again, the retailer should be doing all this.
If Hope know of this, why aren't they changing the literature?0 -
Who has said Je James has sold me the wrong bearings and I've pressed them in wrong?If the clutch fails in my car prematurely and I get a warranty replacement I would accept that 100% quality control would double the cost of it accept that I was unfortunate and got one of the few faulty ones which slipped through. It happens.
So you're now blaming Hope for JE James selling you the wrong bearings and you pressing them in without checking? How is Hope in any way responsible for that?
I thought you said you bought the bearings from JE James. What I meant was you pressed in the wrong bearings without checking they were the correct size, anyone half sensible would check them on the axle first..
Sounds like it's Orange at fault now!Transition Patrol - viewtopic.php?f=10017&t=130702350 -
Seriously what the hell are you going on about? The bearings are the correct size Hope have confirmed by using a maxle lite it can cause the axle to break.
Who has said Je James has sold me the wrong bearings and I've pressed them in wrong?If the clutch fails in my car prematurely and I get a warranty replacement I would accept that 100% quality control would double the cost of it accept that I was unfortunate and got one of the few faulty ones which slipped through. It happens.
So you're now blaming Hope for JE James selling you the wrong bearings and you pressing them in without checking? How is Hope in any way responsible for that?
I thought you said you bought the bearings from JE James. What I meant was you pressed in the wrong bearings without checking they were the correct size, anyone half sensible would check them on the axle first..
Sounds like it's Orange at fault now!0 -
I think you should buy a car....take your pickelf on your holibobs....
jeez :roll:0 -
Yes couldn't agree more. Trouble being I keep spending my money on love eggs for your Mrs she has a veracious appetite.I think you should buy a car.0 -
Drop a clutch in your car and then have to replace it five months later? Johnny from Hope says it a fault of my maxle lite not providing adequate hub axle strength?Why will it fail again in five months? I think you probably just got unlucky and got a faulty one. Hope hubs are generally very reliable and go on for years. I have never heard of a Hope axle failing and most people I ride with have Hope hubs.
broke the axle in my Pro2 at whistler first day there,this was running a Maxle linght,the guys at the bike lodge i was staying at,said this had happened on quite a few,and they had replaced the ones in their hire bikes with standard Maxles,I had to buy a new Maxle and Pro2 hub as i could not get a new axle for 3 days,that was OUCH at Whistler prices0 -
Always when you need them the most! I got stung £55 for the bearings you can get them for £25 but had to rebuild it on a Saturday afternoon and I wanted to ride on the Sunday.
Drop a clutch in your car and then have to replace it five months later? Johnny from Hope says it a fault of my maxle lite not providing adequate hub axle strength?Why will it fail again in five months? I think you probably just got unlucky and got a faulty one. Hope hubs are generally very reliable and go on for years. I have never heard of a Hope axle failing and most people I ride with have Hope hubs.
broke the axle in my Pro2 at whistler first day there,this was running a Maxle linght,the guys at the bike lodge i was staying at,said this had happened on quite a few,and they had replaced the ones in their hire bikes with standard Maxles,I had to buy a new Maxle and Pro2 hub as i could not get a new axle for 3 days,that was OUCH at Whistler prices
Quick update spoke to Johnny at Hope and I'm going to exchange it for a steel axle. I was tempted to take it back to Je James but don't class it as their problem? I'll strip it down tomorrow and see how I get on, once rebuilt they're for sale and I'm buying a set of Superstar DS25.
Really appreciate the genuine advice I've received, the rest of you can get ******0 -
Crack on with that. Name minus o sums it.0
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Probably why I chose it? Anything interesting to add? After some love eggs for your Mrs?Crack on with that. Name minus o sums it.0 -
The problem lies with whoever you bought the hub/wheel from. If Hope want to sort it outside, then good on them :-).0
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Yes, but you know what its like when something breaks the toys are normally thrown out of the pram! It has however soured my Hope experience so will avoid in the future, not slating just stating my opinion. Thanks for your help.The problem lies with whoever you bought the hub/wheel from. If Hope want to sort it outside, then good on them :-).0 -
Quick update spoke to Johnny at Hope and I'm going to exchange it for a steel axle. I was tempted to take it back to Je James but don't class it as their problem? I'll strip it down tomorrow and see how I get on, once rebuilt they're for sale and I'm buying a set of Superstar DS25.
Really appreciate the genuine advice I've received, the rest of you can get ******
Why wouldn't it be JE James' problem? That's who you bought it from, that's exactly who's problem it is?
As others have advised, you haven't grasped the concept of even the basics of SOGA.
Hope have really done themselves no favours by entering into discussion with you - they really should have just insisted you went back to the retailer, rather than get involved in a discussion with an end user.
What bizarre behaviour.0 -
Hope are pretty good at replacing broken stuff. Even really old stuff, they will find parts etc. No matter where it was bought.I don't do smileys.
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Parktools0 -
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Pro 2's yes the same wheels.Just a quick question.
Are the hubs Pro 2's or Pro 2 Evos?
And are they the same Hope hubs you used to run on your Lapierre?0 -
So, as the Pro 2 Hub came out before the Maxle light system, Hope couldn't have possible foreseen an issue as such coming in the future, and when they released the Pro 2 Evo hub 3 or 4 years ago it had a revised axle in the centre, designed to work with an Maxle light.
As Supersonic saidHowever. If you have fitted incompatible after market parts (not saying you have) or fitted incorrectly, then you have no recourse with the original retailer.
The parts are incompatible, therefore Hope have gone above and beyond what would be expected of them. And if they wanted to, JE James could reject any warranty claim too0 -
Why don't they mark on the packet not suitable for maxle lite?
The parts are incompatible, therefore Hope have gone above and beyond what would be expected of them. And if they wanted to, JE James could reject any warranty claim too0 -
As pointed out already - at the time of release there was no maxle light (so they couldn't say it was unsuitable), arguably they should now, but you don't know the age of any stock you bought.Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.0
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I think you have taken a bit of unwarranted stick in this thread clint. If I was in your shoes I would have gone back to J.E.James and if they were not very forthcoming also Hope to ask some questions.
I think it is a fair call to ask regarding the packaging not stating correct limitations of use. Maybe it was an older packet, however, maybe they should have ammended the packaging. If you dont ask, you dont get.0 -
As it's Rockshox design which is the problem should they be the ones stating that the axle is only compatible with specific hub designs?Transition Patrol - viewtopic.php?f=10017&t=130702350
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As it's Rockshox design which is the problem should they be the ones stating that the axle is only compatible with specific hub designs?
Possibly, but when it comes to mixing and matching components, then I would think it's a case of 'buyer beware', to me the fact it's a maxle 'light' as opposed to a 'maxle' would be an indicator, however if an lbs paired the parts, they should be fit for purpose, so any recourse would be with the bike shop, as others have mentioned, SOGA, goods have to be fit for purpose.
The fact hope have attempted to remedy the issue is niether here or there, and purely good will on thier part, which whilst being very good, is muddying the water as you were obviously mis - specced by the bike shop.0 -
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Does SOGA still apply if some of the parts are used?
No. a company (James in this case) has to exercise due diligence when supplying parts, assuming the parts are brand new.
If they are used parts then well.. You can argue till the cows come home.0 -
