My derosa idol disc is no more :-(

sigorman85

So after 6 weeks of ownership and 439 miles my derosa is no more :-(.. Was cleaning the bike after a ride when I noticed some paint cracked in a line... And on in closer inspection it's a crack! .. I've been in touch with the company I got it from and it's currently being sent back pics and emails have been sent to derosa! I'm not sure how long the wait is going to be but there going to issue a warranty frame replacement. But Im not happy with the bike being striped down and then the parts back on the new frame. So what the shop is doing is having the new frame and my old parts as a demo bike and sending me a complet new bike so that's more than fair. I'm shocked that it's gone to be honest and worried me that it's going to happen again!?

Here are some pics of the crack drive side rear chain stay

noodleman

Thats not good! Only had mine a couple of months and not ridden it much yet. I'll be keeping a close eye on it for the first few hundred miles. Hope it all gets sorted.

Matthewfalle

Shame about the frame but darn good service from the shop.

dodgy

Name the shop, they've just made the shortlist for my preferred supplier.

noodleman

Looking at this again, thats a really strange place for the break to occur. Although its weight bearing, you would have to put immense downwards force through it to make it snap. Did the shop say it was just a manufacturing defect?

matt-h

What a shame about the frame, but these things happen.
The bonus is how well you LBS has dealt with the situation.
They should be named so others can use them

Matt

slowmart

Manufacturing or material defects are always going to occur and while modern processes are improving failure rates invariably you will always get a Friday afternoon bike slipping through.

It's only when things have gone pear shaped do you realise the true worth of a good and local bike shop.


Bravo to the shop and please share their name as they deserve credit for going the extra mile here to ensure your smiling.

sigorman85

Bike swanky is whi it's from and it's very nice of them they are top blokes even before this happened

darkhairedlord

not been on the turbo has it?

sigorman85

No I haven't got one and I would rather go out in a bit of cold weather... But if it's that bad il have a rest day lol

rob21

nice to see the LBS stepping up to the plate fair play.....

sigorman85

Six weeks in is bad and I'm guessing they feel the same

sigorman85

Slowmart wrote:

Manufacturing or material defects are always going to occur and while modern processes are improving failure rates invariably you will always get a Friday afternoon bike slipping through.

It's only when things have gone pear shaped do you realise the true worth of a good and local bike shop.


Bravo to the shop and please share their name as they deserve credit for going the extra mile here to ensure your smiling.

https://bikeswanky.co.uk

dodgy

I can't be the only reading the name of that shop in an alternative way...

Good work BikeSwanky

sigorman85

Lol or not so

DKay

dodgy wrote:

I can't be the only reading the name of that shop in an alternative way...

You definately weren't. :oops:

sigorman85

So it's been 4 weeks since I found the crack in the frame and they are sending it to de rosa! I'm absolutly spitting fire! I can't believe how long and frustrating this is! anyone else got any experience with a warranty job?

ugo.santalucia

sigorman85 wrote:

So it's been 4 weeks since I found the crack in the frame and they are sending it to de rosa! I'm absolutly spitting fire! I can't believe how long and frustrating this is! anyone else got any experience with a warranty job?

It's typical... warranty should mean peace of mind, but in practice only means you don't lose your investment... on balance I still steer clear of carbon frames for that very reason. The gain is hardly worth the hassle if it happens to you

dodgy

I've never known anyone that has suffered a carbon frame failure. It remains something I read about on the Internet.

sigorman85

Well it's a fact it has happend !

dodgy

sigorman85 wrote:

Well it's a fact it has happend !

No doubt.

It doesn't change what I posted.

slowmart

It took Independent Fabrication around three months to get me a replacement ti frame.

In fairness to them it was made to measure and they're based in North America but the comms were great.


De Rosa probably want to understand why the failure occurred and four weeks isn't that bad IMHO. Why don't you establish war the nest steps are and the likely timeframe?

desweller

dodgy wrote:

sigorman85 wrote:

Well it's a fact it has happend !

No doubt.

It doesn't change what I posted.

To be fair sigorman85 I think dodgy is responding more to our resident Captain Hindsight than your frame failure.

Make sure you get tracking numbers etc. from the shop when they despatch it to De Rosa; it is still your property after all.

mamba80

sigorman85 wrote:

So it's been 4 weeks since I found the crack in the frame and they are sending it to de rosa! I'm absolutly spitting fire! I can't believe how long and frustrating this is! anyone else got any experience with a warranty job?

Discovered a seat tube crack on a Canyon CF slx 29er, almost 2 years old, phoned them that day, emailed pics, following day was asked to give some seat tube and post diameters, 4 days later had a new up graded frame and set of bibs/jersey.
Also, offered up to £120 for a LBS to move parts across, which i declined, as i can easily do it myself, they then sent me another set of clothing, cables, headset and new BB - bear in mind this is a mtb, that takes a beating, they made the whole process completely seamless, i even carried on using the bike (on road) until the new frame arrived.

It really pee's me off when shops etc are only too keen to take your money but then always refer back to the manufacturer when things go wrong, Derosa should just sent you a new frame and then have an inquest later at their cost.... this isnt the first time i ve heard of carbon disc frames cracking around the rear triangle, a friend has just had to sent back a Spesh frame for same reason and again, along wait

bendertherobot

Bikes are quite an interesting area. The contract is, of course, with the shop but the existence of the warranty clouds the issue somewhat. We're all too happy to let the expert bike maker have a look at our bikes and decide what happens next.

This, of course, is to be expected. The bike shop will, ultimately be indemnified against their own loss if the manufacturer says its a manufacturing defect. If they pay out to the customer (or exchange) and that doesn't go their way then they are out of pocket.

In effect they are using the warranty as their own guarantee. But, as has been alluded to on this thread and others, the warranty is simply the back up to the usual set of consumer rights.

The response by Canyon, above, is a good one. A very good one. Of course, in that example, there's no middle man to confuse the issue.

ugo.santalucia

DesWeller wrote:

To be fair sigorman85 I think dodgy is responding more to our resident Captain Hindsight than your frame failure.

It is of course based on my experience: last year my carbon fork steerer cracked at the base. brought back to the retailer, who contacted Madison... Madison weren't particularly bothered or concerned and certainly did not rush into finding a replacement... they in fact said they did not have a replacement and were happy to offer 100 pounds as a compensation, as they said that was the value of the fork.
Now, I challenge you to go on the web and buy a carbon fork with tapered steerer and mounts for disc brake with 100 pounds in the UK.

I ended up buying a Planet X one (alloy steerer this time) for 150 pounds... the cheapest on the market, so made a loss in the end.

I could have fought harder and for longer, but I needed a fork and 50 quid was a bearable loss.

Am I impressed with the all warranty system (or with carbon steerers for what matters)? Not really... would I take a punt on a carbon frame in the future based on that experience? Probably not, unless it is something really mainstream, like a Specialized Tarmac, or something equally ubiquitous and easy to replace, hopefully in a reasonable time frame.

sigorman85

ive been told it's been sent?? But no tracking number but they said they will send me one on Monday??? Makes me think that it's still at Iride and they are sending out on Monday

Dizeee

I am susprised to not to have read yet the usual responses of "well, what do you expect from a manafacturer who outsources to malaysia and uses cheap carbon moulds" etc etc.

A riding friend of mine had a De Rosa Merak and his frame had some sort of failure. Took an age to sort and eventually he ended up with a Super 8 frame.

nferrar

This is a warranty issue not a carbon issue, plenty of steel and aluminium frames have failed (I know, I've had one). An LBS can be stuck in the middle, I doubt many make a good enough profit to reimburse the customer regardless of whether or not the manufacturer later replaces under their warranty. Ofc this doesn't mean the shop has no obligations under the sale of goods atc etc but that's not what this is being sorted under. It's also a fact most companies invest far more on sales & marketing than they do on their warranty returns department so they're usually understaffed and with a backlog of work so stuff can take time to sort (there's also virtually no incentive for them to rush a replacement out in 1 week instead of 4).
So whilst having to wait weeks for a warranty replacement sucks it's to be expected (and it's not unique to the cycling industry, I know people who have had their cars in garage for weeks with a warranty issue). Threads like this are still useful, checking out a manufacturer's rep for dealing with warranties is something I (and I assume many others) do before spending thousands on a bike but often how it rides and looks is more important (and so it should be, you'd have to be pretty pessimistic to mainly base your purchasing decision on the support you get if it breaks).

ugo.santalucia

nferrar wrote:

This is a warranty issue not a carbon issue, plenty of steel and aluminium frames have failed (I know, I've had one).

There seems to be more "manufacturing" issues on carbon, that tend to crop up early in the life of the frame, under warranty. Steel of course eventually will fail, but you will find that most problems crop up after many years of use and well outside warranty (hence manufacturing problems). Aluminium is kind of half way between the two.

Carbon fibre is a very good material, I am not convinced the in mold/monocoque method is as reliable as other methods of construction though

desweller

ugo.santalucia wrote:

There seems to be more "manufacturing" issues on carbon, that tend to crop up early in the life of the frame, under warranty.

Got any stats to prove that?