Mavic SLR and R-SYS wheel failure
Comments
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Yes Mike - but at what cost and how long?Yellow is the new Black.0
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Mike Cotty wrote:
Hi Sean,
Really sorry to hear that you had an issue with your rear SLR. As I'm sure you can appreciate Mavic have sold hundreds of thousands of wheels throughout the world over the years using Zicral spokes with only a very small number in comparison to units sold ever encountering an issue. Naturally if there was an inherent issue here the material and design would've been changed long ago to address this. It's not uncommon to hear directly from consumers (and on the forums) how "bombproof" the Ksyrium is. That said, if you do have an issue then the best course of action is to contact your local dealer (http://www.mavic.com/en/shopfinder) who will be able to rectify this through the Mavic Service Centre, getting you back on the road and enjoying summer (oh god, why did I type that......sorry people I've jinxed us all now!) as quickly as possible.
Once again apologies that you've experienced this.
Ride safe,
Mike Cotty
Mavic Community Manager
"Contact the dealer who will put you in touch with the Mavic Service Centre"... FFS, surely you can do better than that!
Why don't you put him through the Mavic Service centre directly? Too much red tape? :evil:left the forum March 20230 -
smidsy wrote:Yes Mike - but at what cost and how long?
Hi Smidsy, once the MSC has the wheel and can asses the work needed they'll be able to advise if it's covered by warranty and give an indication on how long it may take to resolve. If it is not under warranty then they will give details on pricing to the dealer. In any instance the MSC will do their best to resolve the issue in the best possible way in order to get the product back on the road and ultimately the rider back on the bike.
MikeMavic Community Manager0 -
ugo.santalucia wrote:Mike Cotty wrote:
Hi Sean,
Really sorry to hear that you had an issue with your rear SLR. As I'm sure you can appreciate Mavic have sold hundreds of thousands of wheels throughout the world over the years using Zicral spokes with only a very small number in comparison to units sold ever encountering an issue. Naturally if there was an inherent issue here the material and design would've been changed long ago to address this. It's not uncommon to hear directly from consumers (and on the forums) how "bombproof" the Ksyrium is. That said, if you do have an issue then the best course of action is to contact your local dealer (http://www.mavic.com/en/shopfinder) who will be able to rectify this through the Mavic Service Centre, getting you back on the road and enjoying summer (oh god, why did I type that......sorry people I've jinxed us all now!) as quickly as possible.
Once again apologies that you've experienced this.
Ride safe,
Mike Cotty
Mavic Community Manager
"Contact the dealer who will put you in touch with the Mavic Service Centre"... FFS, surely you can do better than that!
Why don't you put him through the Mavic Service centre directly? Too much red tape? :evil:
Hi Ugo,
In a lot of cases the retailer may be able to sort an issue with the consumer directly so Mavic maintain that this should be the first part of the process. Making the MSC a direct point of contact for consumers would result in a less efficient service as the MSC is dealing with things that could subsequently be addressed on the shop floor.
All the best,
Mike CottyMavic Community Manager0 -
itsnotarace wrote:ugo.santalucia wrote:The light is that Zicral spokes are a piece of crap... everyone knows that no aluminium alloy should be used for spokes, except the so called "engineers" at Mavic.
The carbon ones are not much better and if you can find a way to flog the wheels, take the opportunity
Oh there's a surprise, it's the self-proclaimed "wheel expert" on BikeRadar forums here to chip in his 2 pence worth and tell everyone they should be using arcane, heavy handbuilts :roll: You can't help it can you?
I have 1500 miles on a set of SLR's and I bunny hop on mine pretty often. No broken spokes. My friend has over 5000 miles on his and no broken spokes either!
How many miles have you got on your set Ugo?
I agree, I have a par of SLRs and no problems after 1500+ miles.
I think with all products there are bound to be the off failure especially if you are too heavy for the product.
I bet the SLR's look a lot better than a hand build bodge job.0 -
PhunkyPhil wrote:I agree, I have a par of SLRs and no problems after 1500+ miles.
I bet the SLR's look a lot better than a hand build bodge job.
1500 miles and no issues - oh well £1000 well spent there then!
As for looks, you will certainly not get the 'look at me, look at me' characteristics with hand built wheels, just proper nice wheels that perform as well as anything with huge logos and fancy pants gismos for components.
Something like this....Hope Pro 3 hubs, Pianni Sprint Tubular rim with Alpina spokes built by a legend.
Each to their own I suppose.Yellow is the new Black.0 -
smidsy wrote:PhunkyPhil wrote:I agree, I have a par of SLRs and no problems after 1500+ miles.
I bet the SLR's look a lot better than a hand build bodge job.
1500 miles and no issues - oh well £1000 well spent there then!
As for looks, you will certainly not get the 'look at me, look at me' characteristics with hand built wheels, just proper nice wheels that perform as well as anything with huge logos and fancy pants gismos for components.
Something like this....Hope Pro 3 hubs, Pianni Sprint Tubular rim with Alpina spokes built by a legend.
Each to their own I suppose.
Looks a bit too clean to be glued... just stretching?left the forum March 20230 -
So I've got a set of R-SYS with enough miles on them from me and another owner before me to need new rims pretty soon. Given that a new set is around £900, I wonder if it will be economic to get them rebuilt? Can you buy the rims? Do they need to go back to Mavic?0
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smidsy wrote:As for looks, you will certainly not get the 'look at me, look at me' characteristics with hand built wheels, just proper nice wheels that perform as well as anything with huge logos and fancy pants gismos for components.
I dunno...my hand-builts are pretty darn sexy looking. 8)0 -
ugo.santalucia wrote:Mike Cotty wrote:
Hi Sean,
Really sorry to hear that you had an issue with your rear SLR. As I'm sure you can appreciate Mavic have sold hundreds of thousands of wheels throughout the world over the years using Zicral spokes with only a very small number in comparison to units sold ever encountering an issue. Naturally if there was an inherent issue here the material and design would've been changed long ago to address this. It's not uncommon to hear directly from consumers (and on the forums) how "bombproof" the Ksyrium is. That said, if you do have an issue then the best course of action is to contact your local dealer (http://www.mavic.com/en/shopfinder) who will be able to rectify this through the Mavic Service Centre, getting you back on the road and enjoying summer (oh god, why did I type that......sorry people I've jinxed us all now!) as quickly as possible.
Once again apologies that you've experienced this.
Ride safe,
Mike Cotty
Mavic Community Manager
"Contact the dealer who will put you in touch with the Mavic Service Centre"... FFS, surely you can do better than that!
Why don't you put him through the Mavic Service centre directly? Too much red tape? :evil:
That's not what he wrote. Read more carefully.
If you had a problem with your car would you phone the manufacturer direct or would you take it to a local dealer? :roll:0 -
doug5_10 wrote:
:? Maths standards are slipping I see
1. I ask him how much direct experience he has with these wheels, he waffles a bit and then finally admits he doesn't own a pair. 1 point to me
2. He claims I broke a forum rule, whilst breaking multiple rules himself. 1 point to him, 2 points to me.
3. I ask him where he works (if he works at a Mavic dealer I would be more inclined to believe his claims). He refuses to divulge info. 1 point to me
4. I ask him to spec me a better set of hand built wheels (his area of "expertise" and I use this term lightly as anyone can build a wheel and therefore call themselves a wheelbuilder) for the money. He refuses. 1 point to me
5. He claims that Mavic Zircal spokes are flawed, the fact that other well known spokes break is irrelevant of course. 1 point to me0 -
Brilliant thread.
FWIW - My new set of R-SYS SLR's should be here any minute now. Be sure that I will give myself an ulcer with worry, cry myself to sleep and ride in fear of my life. Or maybe I’ll just enjoy a s3xy looking, stiff riding, pretty damn light clincher…0 -
ugo.santalucia wrote:Looks a bit too clean to be glued... just stretching? Have no fear ugo, I am not a tub gluing God!
Yes just stretching, I have no doubt the glued version will be a whole different outcome :shock:Yellow is the new Black.0 -
smidsy wrote:ugo.santalucia wrote:Looks a bit too clean to be glued... just stretching? Have no fear ugo, I am not a tub gluing God!
Yes just stretching, I have no doubt the glued version will be a whole different outcome :shock:
Are you going to stretch them for the rest of the summer? left the forum March 20230 -
Well judging by the amount of work I have and the fact that I have not ridden at all for 2 weeks, maybe :-(Yellow is the new Black.0
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C'mon, glue them... there is a secret tubulars only ride in the weekend in Oxfordshire...
left the forum March 20230 -
Now you have my attention......how secret and who's going? :-)Yellow is the new Black.0
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left the forum March 20230
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Ooohh you teaseYellow is the new Black.0
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DavidJB wrote:ugo.santalucia wrote:DavidJB wrote:Fulcrum wheels are bomb proof.
FInally... we had to get to page three, before someone used the word "bomb-proof"!
Its expresses that they are very good wheels, yes if a bomb went off next to them I'm sure they wouldn't survive. I wonder why you're picking on my terminology when surelye factory wheels they ARE you should be cataloguing why 'hand-built' wheels will solve the worlds problems instead of wasting your time nit-picking the wording used in a post.
I have had 2 sets of fulcrum zeros. First set were on my bike when I bought it and the rims were heavily concave and one split. However they were true and the second set have been fine. 20 spoke rear with 108kg capacity and spares are readily available, however to replace both rims on the old wheels wasn't cost effective so I flogged them for spares and bought a new set from wiggle at 20% off. And although they are factory wheels they ARE hand built....0 -
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Hi (this is kind of addressed to Mike Cotty for additional info to pass back to Mavic)
I have ridden a set of Mavic Ksyrium SL Premiums for the last 5 years doing over 30,000 miles and found them totally bomproof. They have required no spoke maintenance and are still perfectly true. (The only service required has been to lube and then replace the freehub body). They have performed flawlessly on intensive training weeks on Lanzarote (- some rough roads there!), several Etapes, la Marmotte, Maratona and many UK 100mile sportives.
So when building up a new bike for this years Haute Route Alps I went for the (higher spec?) Ksyrium SLRs. After 3 months and 2000miles I suffered a Zicral (drive side) spoke failure on the rear wheel for no apparent reason. No pothole or bump hit - just a fast compression followed by an out of the saddle small climb. Mavic replaced the wheel with a brand new one which arrived just the week before the start of the Haute Route in August. The wheels were excellent during this 550mile 21,000m week long event. However on a "simple" ride out yesterday I had another Zicral drive side spoke failure on the rear wheel. Could this just be "bad luck" or something else? I originally assumed that my first failure was likely a defect in the spoke alloy but is it possible that the mix of carbon (non-drive side) and Zicral (drive-side) spokes can lead to over-stressing the drive side? I weigh in at 82Kg and so should be well within the weight limit for these wheels. I'm just about to return it to the MSC again and will update when there is more info.0 -
richarde_2005 wrote:Hi (this is kind of addressed to Mike Cotty for additional info to pass back to Mavic)
I have ridden a set of Mavic Ksyrium SL Premiums for the last 5 years doing over 30,000 miles and found them totally bomproof. They have required no spoke maintenance and are still perfectly true. (The only service required has been to lube and then replace the freehub body). They have performed flawlessly on intensive training weeks on Lanzarote (- some rough roads there!), several Etapes, la Marmotte, Maratona and many UK 100mile sportives.
So when building up a new bike for this years Haute Route Alps I went for the (higher spec?) Ksyrium SLRs. After 3 months and 2000miles I suffered a Zicral (drive side) spoke failure on the rear wheel for no apparent reason. No pothole or bump hit - just a fast compression followed by an out of the saddle small climb. Mavic replaced the wheel with a brand new one which arrived just the week before the start of the Haute Route in August. The wheels were excellent during this 550mile 21,000m week long event. However on a "simple" ride out yesterday I had another Zicral drive side spoke failure on the rear wheel. Could this just be "bad luck" or something else? I originally assumed that my first failure was likely a defect in the spoke alloy but is it possible that the mix of carbon (non-drive side) and Zicral (drive-side) spokes can lead to over-stressing the drive side? I weigh in at 82Kg and so should be well within the weight limit for these wheels. I'm just about to return it to the MSC again and will update when there is more info.
The SLR, like the R-SYS are built with relatively average tension on the Zicral side, around 90-110 KgF, So there is no"over stressing"... they are just crap spokes. Servicing a set recently, I have noticed that one quarter of the nipple turn sends the tension from 70 to 110 KgF... what that means is that it's fairly easy for the spokes to lose tension and when they do, they are likely to snapleft the forum March 20230 -
richarde_2005 wrote:Hi (this is kind of addressed to Mike Cotty for additional info to pass back to Mavic)
I have ridden a set of Mavic Ksyrium SL Premiums for the last 5 years doing over 30,000 miles and found them totally bomproof. They have required no spoke maintenance and are still perfectly true. (The only service required has been to lube and then replace the freehub body). They have performed flawlessly on intensive training weeks on Lanzarote (- some rough roads there!), several Etapes, la Marmotte, Maratona and many UK 100mile sportives.
So when building up a new bike for this years Haute Route Alps I went for the (higher spec?) Ksyrium SLRs. After 3 months and 2000miles I suffered a Zicral (drive side) spoke failure on the rear wheel for no apparent reason. No pothole or bump hit - just a fast compression followed by an out of the saddle small climb. Mavic replaced the wheel with a brand new one which arrived just the week before the start of the Haute Route in August. The wheels were excellent during this 550mile 21,000m week long event. However on a "simple" ride out yesterday I had another Zicral drive side spoke failure on the rear wheel. Could this just be "bad luck" or something else? I originally assumed that my first failure was likely a defect in the spoke alloy but is it possible that the mix of carbon (non-drive side) and Zicral (drive-side) spokes can lead to over-stressing the drive side? I weigh in at 82Kg and so should be well within the weight limit for these wheels. I'm just about to return it to the MSC again and will update when there is more info.
How the hell did you get 30k miles out of those rims? My Ksyrium Elites are almost worn through at 12k miles...English Cycles V3 | Cervelo P5 | Cervelo T4 | Trek Domane Koppenberg0 -
I have had lots of wheelsets including zipp,bora ultra twos,easton ec90,all had spokes break.
I now have mavic cosmic carbone slr carbon spokes best wheels I have owned.Colnago c60 Eps super record 11
Pinarello F8 with sram etap0 -
I've never had more than 10,000 miles out of any rims. That's pretty good going.0
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richarde_2005 wrote:Hi (this is kind of addressed to Mike Cotty for additional info to pass back to Mavic)
I have ridden a set of Mavic Ksyrium SL Premiums for the last 5 years doing over 30,000 miles and found them totally bomproof. They have required no spoke maintenance and are still perfectly true. (The only service required has been to lube and then replace the freehub body). They have performed flawlessly on intensive training weeks on Lanzarote (- some rough roads there!), several Etapes, la Marmotte, Maratona and many UK 100mile sportives.
So when building up a new bike for this years Haute Route Alps I went for the (higher spec?) Ksyrium SLRs. After 3 months and 2000miles I suffered a Zicral (drive side) spoke failure on the rear wheel for no apparent reason. No pothole or bump hit - just a fast compression followed by an out of the saddle small climb. Mavic replaced the wheel with a brand new one which arrived just the week before the start of the Haute Route in August. The wheels were excellent during this 550mile 21,000m week long event. However on a "simple" ride out yesterday I had another Zicral drive side spoke failure on the rear wheel. Could this just be "bad luck" or something else? I originally assumed that my first failure was likely a defect in the spoke alloy but is it possible that the mix of carbon (non-drive side) and Zicral (drive-side) spokes can lead to over-stressing the drive side? I weigh in at 82Kg and so should be well within the weight limit for these wheels. I'm just about to return it to the MSC again and will update when there is more info.
Hi Richard,
Thanks for the info, 5 years and 30k miles is very impressive. If Strava gave awards for going the distance on a pair of wheels you'd be the untouchable KOM! :-)
Sorry for the inconvenience of your second spoke failure. The MSC will certainly be able to look at the wheel in full and get you back on the bike ASAP.
I'll be sure to pass all of this info to Mavic.
Ride safe,
MikeMavic Community Manager0 -
Been using them for well over a yearsmidsy wrote:markyone wrote:I have had lots of wheelsets including zipp,bora ultra twos,easton ec90,all had spokes break.
I now have mavic cosmic carbone slr carbon spokes best wheels I have owned.
Wait until you actually use themColnago c60 Eps super record 11
Pinarello F8 with sram etap0
