Good time to buy a Canyon!!!
Comments
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How did you go about changing the stem give them a ring? Seems a strange way to do business rather than change it before shipping the frame. Sort of thing that puts me off. As they state they will change on bikes , changes which are made to the gear ratios on the cassette, handlebar width and stem length. We undertake these changes for you for a small charge. Surely then it isn’t hard to change a stem before shipping? What frame do you have? Anybody ordered an Ultimate CF frameset at 8990
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I don't know why they do it this way, it might not be the only way, try ringing them. I only put on my order that I required a 120mm stem and they replied with my order confirmation that they couldn't change the stem on the outlet frames. Maybe they ship them from another place in Germany and are boxed up, ready to go? Or maybe they just have systems and protocols that HAVE TO BE ADHERED TOO (in that stereotypical Germanic way!).
Give them a ring, it's all in german but it's option 1 and you'll get straight through to someone.0 -
Cheers mcrdave will do0
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It's probably because they want to run as lean a order process as possible. If they can get you to buy the standard spec on the wbesite they don't have to employ anyone to spanner on anything different. For every 1 person who is annoyed they have to pay extra to have a triple crankset put on, there' hundreds who are happy that they're paying a very very low price for their standard spec Canyon. If they gave you all the options as standard they'd have to have a larger workforce dedicated to applying the custom choices.
Also the reason they probably didn't wnt to change MCRDave's stem if possible is that they've switched from Syntace stems to Ritchey now. They want to get rid of old stock where possible so they're probably less flexible with outlet products. I may be totally wrong though.0 -
Only 35% off today : hope it doesn't go up to more discount 'cause I'll probably buy one and I don't really need another bike/frame !0
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Changing a stem on the framesets it int rocket science and could be done at the packaging stage. Surely makes better customer service and doesn’t cost the earth0
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When they're knocking 50% off the frames though could make all the difference!http://www.georgesfoundation.org
http://100hillsforgeorge.blogspot.com/
http://www.12on12in12.blogspot.co.uk/0 -
You still need someone to do it though. Where do you draw the line? Just stems? Also think how many bikes Canyon sell. It all adds up.
If you look at what Canyon DO provide in their service i think it's pretty good stuff:
Shipment to UK (not ridiculously expensive and fast too!)
Torque Wrench
Frame Protection items
Email's at each stage of the ordering and despatch process
English speaking customer service advisors (although they're a German company)
Stem and Seatpost as part of the frame-set (many brands don't)
Some people will always complain though. There's a reason why they run their business they way they do. They're running a successful bike retailing business, you probably don't.0 -
Also i don't see the difference between their service and most off the peg bikes in your LBS. If you want a different stem on your off the peg bike at your LBS, 9 times out of 10 they'll charge you.
If Canyon were advertising their service as a custom one then you'd have a point. They don't though. It's as much 'off the peg' as the Specialized in your LBS. The only difference is that Canyon steerer's are 1.1/4 which makes them hard to come by. Simple solution - do it through Canyon.0 -
Going all the way now... lol
Also most of the things you read about Canyon's supposedly 'poor customer service' is from Americans. I know cos i've had a look. Most of them from WeightWeenies forum too. The fact that the USA is a whole ocean away makes it likely that problems will occur. You'll notice Canyon don't ship to the US any more. Moreover, all the UK buyers of Canyon products i'm aware of have had good experiences. The fact we're in the EU makes it easier than posting to the US, both in terms of Geographical reasons and 'red tape' style issues.
Honestly, all it takes is 2 people on a forum to say they've had a bad experience and it seems to become fact.0 -
No I don't but I do work for a business which offer discounts it's already accounted for. Come on your not that naïve. It also costs to pack a new stem and unpack the returned. 1/4 which makes them hard to come by. Simple solution - do it through Canyon.
I would if I could get hold of an ¼ myself or they offer to change the stem before shipping.0 -
EKIMIKE
You should ask them for a job in sales. You doing ok at promoting there brand. Just point them in the right direction for improving things. Lol0 -
45% off today....
What time frame are we looking at deliveries does anyone know?
Money tight this month but would love to buy the Ultimate CF SLX in team colours for just over £800 think fit full dura-ace groupset and wheels on it...
Need to win lottery i guess...0 -
Doesn't look like there's much stock left, only extra large and extra small sizes. Not that I'm looking! Turn around is about 2 week in total.0
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It's a shame that they don't seem to have much stock left - the sale is a good idea - but less good if there's no stock after the first week - wonder if they're going to find some more stock or discount some other stuff - otherwise it seems a bit pointless now to be discounting stuff you can't order anyway. Well done to the people who got bargains though.My cycling blog: http://girodilento.com/0
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ScottieP wrote:It's a shame that they don't seem to have much stock left - the sale is a good idea - but less good if there's no stock after the first week - wonder if they're going to find some more stock or discount some other stuff - otherwise it seems a bit pointless now to be discounting stuff you can't order anyway. Well done to the people who got bargains though.
Maybe Canyon wanting to get shot of an excess of a few 2010 models to make room for 2011 ones ?
Has also seemed to bring the brand awareness up for Canyon and some people may have had their appetite whetted for their frames.0 -
Sure, I think you are right about clearing the old frames as they has been info on a new frame for 2011 on some other forums and yes I agree it will boost interest/awareness of the brand - but if you have sales with no stock available to buy you're also going to alienate potential buyers who will get frustrated. I imagine that Canyon may well have been surprised at how well the sale has moved their stock out - although it's not rocket science to think that if people could buy a good frame at 50% off they would rocket out the door.
Apologies if I appear like I've got out on the wrong side of bed today - I don't mean to be grumpy - I just don't think it's smart to keep a sale going if you can't buy the products anymore. Perhaps it's just me - but to see the site showing big discounts and then there is no stock is just a bit annoying - making it very clear you've missed out on a great deal. My credit card would have definitely taken a hammering had their been any of the top end frames left to buy in my size - so perhaps, it's just sour grapes on my part. Again - well done to those who got a bargain - enjoy!My cycling blog: http://girodilento.com/0 -
+1 - I just wish there were more sizes available. Still, there are two more weeks until the end of the Tour, hope they replenish their stock.ScottieP wrote:Sure, I think you are right about clearing the old frames as they has been info on a new frame for 2011 on some other forums and yes I agree it will boost interest/awareness of the brand - but if you have sales with no stock available to buy you're also going to alienate potential buyers who will get frustrated. I imagine that Canyon may well have been surprised at how well the sale has moved their stock out - although it's not rocket science to think that if people could buy a good frame at 50% off they would rocket out the door.
Apologies if I appear like I've got out on the wrong side of bed today - I don't mean to be grumpy - I just don't think it's smart to keep a sale going if you can't buy the products anymore. Perhaps it's just me - but to see the site showing big discounts and then there is no stock is just a bit annoying - making it very clear you've missed out on a great deal. My credit card would have definitely taken a hammering had their been any of the top end frames left to buy in my size - so perhaps, it's just sour grapes on my part. Again - well done to those who got a bargain - enjoy!0 -
ive just sent them a mail asking if there gonna have more stock - wish i had spotted this post days ago - ild have definateley gone for a medium frame0
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so i have a specialized sl pro frame 2009 - i see they still have the ultimate cf frameset in stock - do you think there is much of a weight difference in what i have at the moment to the canyon ultimate frame??0
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steelem wrote:so i have a specialized sl pro frame 2009 - i see they still have the ultimate cf frameset in stock - do you think there is much of a weight difference in what i have at the moment to the canyon ultimate frame??
Steelem, in my opinion the frame you've got's pretty good - I'm not sure that particular Canyon would be any better - I think you'd have to go further up the range to better your current frame and they're not really available anymore. Personally I'd keep what you have ... I imagine the weight would be similar too. Don't know if that helps at all.My cycling blog: http://girodilento.com/0 -
just been trying to compare on other sites - looks like the canyon could be as much as half a kilo lighter - something i find about the bike i have is the response to my previous sworks 2007 sl - that bike was responsive as where as the sl pro 2009 is not . ill await to see if the canyon slx frameset will become available before having a major think.0
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giant mancp wrote:Lucky man - pics and ride report when it happens TimoH please!
The CF Evo frame arrived today. After a couple of hours of spannering, the bike was ready for a test ride. It has now an Ultegra 6700 groupset and Fulcrum Racing 1 wheels in it.
What can I say about the ride... The first few hundreds of feet made me think that the frame is a high-end frame. The next 20 miles got me convinced. The combination of stiffness and comfort is quite incredible. The ride is slightly harsher than that of my previous bike (Planet-X SL Pro Carbon, which is known as extremely comfortable) but it is still a comfortable ride. As for other qualities, the bike is both an excellent climber and an extremely solid descender. I took it to 40+ MPH in a curvy descend that had quite a rough tarmac in it. No problems whatsoever dealing with the speed, curves or the surface. There's always full confidence on the bike.
Me happy 8)0 -
Good to hear you got your frame built up. Sounds like you've had the same experience as me with the frame. You don't have to travel far to realise the quality. I love mine.
I was slightly worried about some forum members views of a harsh ride but it's obvious they hadn't ridden one or certainly not a 2010 frame. I've found it to be very comfortable indeed.
Get some pictures up.0 -
That's good then TimoH, piccies now young man please ........
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Guys,
Just in case they do replenish their stock - what sizing did you use?
Did you use the sizing app on their website.
I have a 52cm Specialized Allez Elite currently and looking at dimensions I reckon it would also by a 52cm Canyon - Any opinions ? Ps Im only 5'6"
Would love to get a Ultimate CF SLX Frame in Team colours ..0 -
I doubt if the geometry is the same, all frames tend to be different. You could use the sizing app and see what it says ...0
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if analysed the length sections of both frames.
Obviously not exactly the same but pretty similar.
The next size up would be too big.0 -
Ok well if you're sure, cos you have to be with mail order of course .....0
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pmannion9 wrote:Just in case they do replenish their stock - what sizing did you use?
Did you use the sizing app on their website.
The sizing app seems to take into account only the inseam length. That doesn't always work, if you're not a "standard guy". For example, I happen to have long legs attached to a relatively short torso. The sizing app recommended me to buy 62cm frame, which would have been a bit too large for me. I ended up buying the 60 cm frame and it fits perfectly.
The fit calculator of CompetitiveCyclist.com seems to be more reliable.
http://www.competitivecyclist.com/za/CC ... ATOR_INTRO
Bear in mind, that the length of the top tube is the most important parameter. Generally, the top tube of Canyon geometry seems to be a bit shorter than in many other road bikes.
BTW: Here are a couple of pics about my newly assembled Ultimate CF Evo:
http://www.flickr.com/photos/64106602@N ... 7798/show/0
