Broken left 105 STI shifter on new bike
Comments
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rake wrote:the limit screw must be wrong if the chains coming off.
No that was my fault mainly, due to having to put the chain on the smaller chain ring manually but it all stemmed from the broken shifter. It rolled off, The tension in the wire eased off and the derailleur sprung back. It stayed on then. The design makes the chain jam so well in between the frame, whichever way you carefully part pedal to clear it. I had my hand guiding it there also but alas a few errors of judgment. The gearing is setup ok.0 -
What satisfaction would be had,if buyer bought via Internet, many more problems that with LBS. This tale is educational!0
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You are entitled to a ne wshifter, the warranty side is down to the shop.
You should not have to wait for a new one, they should just fit it.
I would certainlt not be going back there if thats how they treat customers0 -
George Murdoch wrote:What satisfaction would be had,if buyer bought via Internet, many more problems that with LBS.
Not necessary, and if you buy the parts off the net, cheaper and you have all the warranty papers for each part. There is good benefits and bad in both.
You can't build the bike cheaper than a factory bike.0 -
Wappygixer wrote:You are entitled to a ne wshifter, the warranty side is down to the shop.
You should not have to wait for a new one, they should just fit it.
I would certainlt not be going back there if thats how they treat customers
Not be going back? Well i got a lifetime warranty with the frame and a year on the parts. How am i going to get the bike sorted out, if anything else goes wrong?0 -
consumer protection laws protect the buyer on couple of levels. the product must be fit for purpose firstly and if not, it would be a breach of an implied statutory provision of the contract. in this case i would say that this would be your strongest argument. the product as a whole ie your bike was not fit for purpose, thus should really be replaced or you put back into the position before you bought the bike. on a practical level a fix job and compen for the damage to your frame may suffice.
what would be considered in respect of this matter would be the hypothetical question as to how long the product should reasonably be expected to last doing the thing it was designed to do. in this instance the lever is integral to the working of the bike, thus you would be able to present a good case for replacement.
Secondly, if you had bought the product over the net you would be protected by distance selling laws, thus you would in effect have further protection.0 -
I lost total faith in the 105 left shifter. The problem sounds epidemic and still happening. I don't know if the second one was from off a 2009/2010 model either. If i upgrade to the Ultegra, the problem should go away right? I should be able to upgrade to the Ultegra without paying the full cost, as my bike is due a new 105 shifter.
Maybe i should do a Lance, use a downtube shifter to save weight. At least it won't go wrong! No sorry can't do that, due to the frame shape, it won't fit. Sorry just being silly.0 -
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Hi...I work in a bike shop (Red Kite Cycles) and we've had lots of problems with 105 LH shifters too. Whenever one broke (we had a few customers whose shifters broke within a week) we either replaced it there and then with a shifter from a new boxed set or took one off a new bike. Of course that left us with an unsellable STI set of bike but we could quite easily get a new shifter under warranty as we took back the broken shifter.
The fact that the STI broke in the first place is neither the bike shops nor Madison (UK shimano distributor) fault, that lies with the factory that built them.
HOWEVER...the way the LBS dealt with the broken shifter was "a bit pants" to say the least. An STI repair can take a long time if parts need to be sourced and they should have realised that if they value their customers they should do everything that they can reasonably do to make sure the bike returns ASAP to the owner in full working condition.
I presume that following this one negative incident you'll be thinking twice about using that shop again....
Little side note:-
I know remember about a year ago, my 105 LH STI broke in exactly the same way. I had it repaired by our 'junior' mechanic (junior in age, not experience!!) just because he was a wizz at those kind of fiddly repairs. Trying to get hold of the parts was the main problem and the whole process did in fact take around a month. The shifter was on my winter bike so I still had the race bike to ride0 -
droadie wrote:Update.
Ok i not told you the latest yet. I now done about 200 miles with the new shifter. I been extra careful with it.
Yesterday i was out on a 30 mile ride, on approaching a hill 10 miles in, i proceeded to change to the smaller ring. Only the inner lever on the new shifter was suddenly resistant to move. Fear of thinking it would break, i didn't move or force it at all. Instead, I got off the bike and felt the wire cable under the frame. It was super tight. Thinking the derailleur might be the cause. I put the chain on the smaller ring manually and went up the hill.
Later on i shifted with the outer lever and it changed fine, eventually i went to shift the inner lever. I forced it slightly, it was stiff but it went over but with no result. It didn't work after that. I got home and later on tried to move it gently. It felt stiff to move. I have read you can get them going again with WD40 if they not broken. So going to try that. But i fear this 2nd new shifter is broke as well
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I spoke to one of the Shimano tech guys at the bike show in Earls Court last year as I had the same problem with my front shifter. He informed me that there is a small plastic part that fails internally thereby preventing the front shifter from working. I would go back to the shop you bought the bike from and request a replacement shifter again. The fact that this is a replacement shifter should in no way prevent a replacement being given to you. There is a standard 1 year warranty on Shimano parts and the shop should honour it.2010 Lynskey R230
2013 Yeti SB660 -
I even thinking of selling the bike, cutting my losses.
The fact and the trouble is, some shops get there money too easily...0 -
I wouldn't do that just because your LBS are acting like dicks. If they don't resolve it to your satisfaction, contact Trading Standards and see what they say about it...2010 Lynskey R230
2013 Yeti SB660 -
Thanks to all, for your helpful advice.
A manufacturer's design fault, it sure sounds like.
The thing is i didn't ever accept repair. I just expecting them to replace what was broke.
I walked in and expected a direct replacement as the bike was so new.
It was there words that i had accepted it for repair!
If anything, i showed goodwill and gave them lots of time to get a replacement part. Not goodwill as such. I accepted the situation they were giving. Should of argued the point there and then.0 -
jrduquemin wrote:
I spoke to one of the Shimano tech guys at the bike show in Earls Court last year as I had the same problem with my front shifter. He informed me that there is a small plastic part that fails internally thereby preventing the front shifter from working. I would go back to the shop you bought the bike from and request a replacement shifter again. The fact that this is a replacement shifter should in no way prevent a replacement being given to you. There is a standard 1 year warranty on Shimano parts and the shop should honour it.
Are you saying all Shimano shifters, or mainly the 105 designs?
So £200-250 shifters are dependant on 2 little bits of flimsy plastic :shock:. Something is causing that to get into the problem in the first place. It's a design fault. For £200 you expect it to be last a certain amount of years. If they break as often as they do, within a year out of warranty, you can expect them to break again at least once, by that time you have to bin.
Yes returning to the shop...0 -
I bought my bike online. It has 105.
I've had massive problems with the LHS. Really really stiff action changing onto small ring, it feels like the lever will break each time I change down, there's so much tension.
I took it to my LBS pretty soon after purchase and had first small service pointing out the LHS problem. They did what they could but I wasn't happy with the action (not much had changed) and took it back for a second go for free. Still no better, they said it was because of the triple/double problem, I wasn't convinced.
I've had the chain come off and get wedged between the frame etc.
Got so peed off with never getting a good setup I bought some Force mechs and shifters a couple of weeks ago.
Last week the 105 shifter broke completely.
Gonna send it off for a replacement and stick them straight on the bay.
To top it all off the numpty I bought the Sram off of only sent me 1 hood cover/gear cable so while I wait for those to arrive I have no shifters. I've got some awesome new wheels and tyres, new groupset, lovely day out today and I wanted a good run on the new bits but I'm foiled by a missing hood!!
:evil:
I'd get them to give you a new bike mate, or your money back. Say you've read about the 105 shifter issues and don't want to take the chance of it keep happening. Maybe give them the option of upgrading your shifters for free to ultegra or something.
Otherwise I'd get something with a different groupset or strip and sell the new bits and replace with something else. 105 is too much bother ime.
Don't whatever you do sell the bike though, let them replace/refund.0 -
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Christ, I've just got a new bike with the 105 STI shifters, I hope they don't give me any problems. I spent more on my first road bike to get what I thought was supposed to be a much bigger upgrade from Tiagra. 0
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I have 105 STI shifters and have not had a single problem so, IMHO, think this needs some context.
I put drodies's unfortunate series of issues more down to sh*te LBS service rather than all 105 LH shifters have an issue. However, I reserve the right to post a thread marked "105 LH STI shifters are rubbish" if I get a problem
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Bobbinogs wrote:I put drodies's unfortunate series of issues more down to sh*te LBS service rather than all 105 LH shifters have an issue.
Both, and how do you explain this post RRSODL, and other reviewer complaints and comments on other forums?RRSODL wrote:Shimano are having lots of problems with the 105 shifters. I bought a brand new pair of 105 shifters and the left shifter broke while I was adjusting the FD. I did some reading on it and went back to my LBS well informed about these shifters..... I was told that they had exchanged under warranty lots of shifters over the last 12 months and not only the 105 BUT the left shifter on the 105 was a well known problem that Shimano knew about it. So I got my money back and I said, "no thank you" to a replacement.
Look around other forums, there is a problem with Shimano 105 5500 and 5600 shifters in 2008/2009/2010.0 -
It gets more bizarre.
Ok, I took the 3 week old bike back to the bike shop hoping for the replacement/repair of a 2nd broken left shifter. Guess what? They wouldn't accept the bike. They threw me a curveball.
Reason? It not acceptable. It too dirty. :?:
I had to ride the bike 15 miles in the rain to the bike shop.
How does that prevent swapping a clean left shifter or sending off a clean shifter to Shimano for repair??0 -
The sales assistant then proceeded to tell me there was unacceptable chain wear after 3 weeks.
What has that got to do with a broken shifter???
I have clocked up 600-700 miles in 3 weeks, in all weathers. The chain has picked up alot grit. I have washed,hosed and wiped my bike down everytime and reoiled it with proper lube. I wiped the chain with a rag each time. The reason i haven't degreased the chain yet is i be swapping it from the 12-27 due to the many miles, to a 11-25. So it make little difference if it worn. That's upto me! I applied the wax chain lube every time. If it is so worn, then the wax lube, maybe be acting as a grinding past with the grit and wet.
I just want to them to replace the 2nd broken shifter, that has broke through no fault of my own!!!0 -
Before going to the bike shop i had rang them and they suggested the reason the 2nd shifter has broken could be due to a overtight cable.
If that's the case. Loosening the FD cable pinch bolt would of been no big deal. I managed to do it later, the bike wasn't so dirty to do that! The FD was working perfectly.
A slight reduced tension in the cable didn't make a difference. It still didn't solve the problem. It still a broken shifter.0 -
I meant to mention, the sales person suggested i had been aggressive to break the 2nd shifter. I explained i had been extra careful and gentle using it, so not to break this 2nd shifter replacement.
He then told me the reason they break, is because they also work for double and triple chainsets, and i have broke it pushing it too far. No i sure haven't, especially on this 2nd one.
In actual fact,when the first one broke, I told this to the mechanic at the time, the reason they could break, is because of the double/triple problem.
Guess what the mechanic said? You can't break the new ones using them this way. :shock:
which is contrary to what the sales assistant said with the 2nd shifter.0 -
My 105 LHS is "notchy" when I change into the small ring (compact double). When I first got them I thought I was going to snap the lever off :shock:
I've tried to adjust it a few times and it has eased up a bit. I ignored the warnings in the manual and used a cocktail stick to grease what looked like the ratchet deep in the hoods. This seems to help smooth the change. Also checked the FD cable tension.
I don't care what anyone says, there's a big design fault with these 105 LH shifters.CAAD9
Kona Jake the Snake
Merlin Malt 40 -
Shorty after, I did abit research on chain wear. So i know better myself when it slightly and truly worn.
Ok according to this article. This is what it says on chain wear. Maybe deserves another thread.
As of 2009/10, almost all commercial bicycle tools for measuring bicycle chain wear are inaccurate. :shock:
http://pardo.net/bike/pic/fail-004/000.html
Is that right?0 -
Ok, I found this good info particularly on the double/triple problem.Remember that all 105 levers are now designed for triple chainrings. If you have a double, the outer limit screw on the front derailleur is the only thing that prevents the shifter from thinking you have three chainrings. If cable tension and limit screws are not right you can overshift against the limit screw. Too many downshifts against a tightly wound cable will eventually cause the ratcheting mechanism to strip.
If you're using a double you should have four distinct derailleur positions, reachable using a light tap on the levers. On a triple make that six. If you can't find these positions, or if initiating downshifts requires a lot of force on the paddle, chances are the cable is tensioned too tightly against the outer limit screw.
Another reason for a broken shifter, but still not the customer's fault, but the mechanic's on a new LBS bike.0 -
Even if i had went to the bike shop with a spotless CLEAN BIKE. There is still no guarantee they would of replaced/repaired the 2nd broken shifter.0
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huh :?: No i am not.0
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So the bottom line is, i still have a broken shifter.
I am so disgusted with the level of ridiculous/bizarre service of my LBS that i won't be going back to Otley Chevin Cycles, Otley, West Yorkshire and with regret i will take my chances. What i will do, is deal with Shimano directly about the broken shifter and hope they can replace it. In the meantime i will upgrade to Ultegra such as for a discounted price. No sweat -
RRSODL wrote:
You should really named and shamed your LBS, by doing so you are contributing to save other people from being treated like you have so far, I bet you would have appreciated a warning!!! I'm sure they know about this problem and they are just playing ignorance. .
I am doing so.
I strongly suggest you don't shop at Otley Chevin Cycles, Otley, Leeds, West Yorkshire. Because once they have your money, they don't care about you.
You have been warned! I will warn my local bike club. In fact, i have later learnt, a whole MTB club in the local area, won't deal with them due to there poor service.
I be grateful, If anyone can suggest a decent bike shop in West Yorkshire or surrounding areas. I am still all in favour, of supporting a decent LBS or at the very least, one that is fair.
Cheers.0
