Video Stream in Workshop

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19738591#p19738591]paul.skibum[/url] wrote:

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19738586#p19738586]Angus Young[/url] wrote:

Typical Bikeradar negativity. As predictable as always. Mountain bikers must be the most miserable people on the planet. Can't decide which is the most knee jerk negative, the forms on Bikeradr or the comment sections under the product reviews at Pinkbike. And I bet every single one of you would tune in, even if just for a few minutes, if your bike was on the stand. Sure, it's nothing more than a novelty idea, but it's a good one and just adds a little something for fun.

Surely the only reason to tune in is if you don't trust your bike mechanic to do a good job or charge you correctly for his time spent. And if you have that little trust in them its probably time to find a new shop. Or to check out what biscuits they eat if you want to take them a treat.

Maybe as my bike has never been in a bike shop I don't understand the sense of loss and bewilderment felt by those suddenly cut off from their babies.

No, it's not to check up on the shop, nor is it separation issues. It would just be kind of cool to see your bike on the stand. I'm sitting in front of my computer for most of the day anyway so if I could open a window to the workshop it would just be mildly interesting distraction.

Angus Young wrote:

No, it's not to check up on the shop, nor is it separation issues. It would just be kind of cool to see your bike on the stand. I'm sitting in front of my computer for most of the day anyway so if I could open a window to the workshop it would just be mildly interesting distraction.

It will cause more harm than good, if you are genuinly interested and just want to take a peak on wat is going on it's fine, but reality does not work like that, most people will give you hard time, moaning, complaining and will get in a discussion with your boss or you about something they saw and will demand an explanation, like : Q: why did you use a hammer on my stanctions to take them appart?!

A: because thats how it's done, and it's not a hammer it's a mallet

And you can imagine what's going to follow, some people loose temper very easily, some others don't bother at all, and there is always the risk of getting in an argument that will cause you loosing a customer because he is just stupid.
If you have to explain every detail that looks awkward to a client you will need to hire a bunch of people dealing with this, so wise move, avoid it.

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19738591#p19738591]paul.skibum[/url] wrote:

Surely the only reason to tune in is if you don't trust your bike mechanic to do a good job or charge you correctly for his time spent. And if you have that little trust in them its probably time to learn to do it yourself..

Still think it's a daft idea too. The only reason it's come about in the car world is because the motor trade has such a bad reputation for ripping people off. It's clearly a trust issue.

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19740504#p19740504]Angus Young[/url] wrote:

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19740499#p19740499]Veronese68[/url] wrote:

It's clearly a trust issue.

It might be for you, it's not for me. It's just a bit of fun.

Watching a bike mechanic over the Internet is your idea of fun?
You have much to learn about things you can watch on the Internet.

If I had a bike shop, I'd be open to the novelty of installing a webcam. Though, it would be standard 640 resolution and the image would update only every 10 minutes. This would be to define the difference between "webcam" and "CCTV camera" in to reduce conflicts of interest and it would serve not only as a way of seeing your bike on the stand but also allow customers to see the workshop on a typical day, how busy/quiet it is and how clean and organized it is.

My local radio station has a webcam in their studio, I don't see how it's any different.

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You know what makes doing a job easier? Someone watching you intently, I love that.

Also there have been occasions I have had to do repairs on shop floor rather than back in the workshop, customers get twitchy when you knock bearings out - seemingly thwe more expensive a bike the more you have to hit it with a mallet

The General Data Protection Regulation come in to British law at the end of May and would prohibit employee surveillance even with consent. You need to keep up wit these vital legislative developments.

DavidRadar wrote:

Hi,
Just looking for some feedback really. I want to convince my LBS to install a camera in the workshop and stream the repair work that is being done on the bike. I think it is very easy to implement with the technology we have: HD cameras, fast internet..

I don't know about you but I wouldn't mind paying extra to see my carbon baby being taken care of..

Let me know what you guys think, pro's & con's. Any mechanics out there that think this is a brilliant idea?

Good morning DavidRadar,

Do you do some DIY repair / maintenance yourself?

What was your LBS's initial response to this idea?

It's been two years since you started the thread: has your LBS installed webcam yet?

There are a lot of mechanics (bicycle and car, well anything really) with their own YouTube channels uploading repairs, builds / conversions, restorations, projects, etc. I find these types of video very helpful to learn about certain repairs and trade tricks. But never thought about watching my own bike or car being repaired on live streaming.

I think it’s an idea. With any ideas, the benefactors need to weight the pros and cons.

What’s in it for the LBS?
Would you be happy for the LBS to use your bike and upload series of “how to” videos to the public?
A good exercise: How would you pitch your idea to "dragon's den" to convince the dragons this is the future of LBS industry?

Being a two year old thread, I don’t really expect you to respond as you don’t seem to take well on fellow forum user’s feedback (which you asked and people took the time to share their thoughts).

Happy cycling!

https://www.itgovernance.eu/blog/en/how ... onitoring/

Just one of myriad articles on the subject. You are mistaken in your binary judgement on this issue I believe.

Indeed that's true. But as the professional charged with data protection compliance at my work (£20m+ TO, 500 employees), where CCTV is part of our operation and staff monitoring is a by-product of that position, all I can say is that the advice that I have sought and received on the subject mirrors the article I posted. If I'm wrong, our organisation may be subject to substantial fines when 28th May comes around. Its my job to make sure we're not.

DavidRadar wrote:

Oh and although it is a 2 year old thread I kicked it off again. If you scroll up I posted on the 10th of Nov. That post basically proves the idea is coming through so no need for me to argue the merrits

Equally, in this democratic age, whilst your right to propose without bothering about the effort of constructing a case (or indeed in spelling accurately) is matched by our right to completely ignore you and dam n well think about you exactly as we choose.