Video Stream in Workshop

Angus Young

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19738591#p19738591]paul.skibum[/url] wrote:

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19738586#p19738586]Angus Young[/url] wrote:

Typical Bikeradar negativity. As predictable as always. Mountain bikers must be the most miserable people on the planet. Can't decide which is the most knee jerk negative, the forms on Bikeradr or the comment sections under the product reviews at Pinkbike. And I bet every single one of you would tune in, even if just for a few minutes, if your bike was on the stand. Sure, it's nothing more than a novelty idea, but it's a good one and just adds a little something for fun.

Surely the only reason to tune in is if you don't trust your bike mechanic to do a good job or charge you correctly for his time spent. And if you have that little trust in them its probably time to find a new shop. Or to check out what biscuits they eat if you want to take them a treat.

Maybe as my bike has never been in a bike shop I don't understand the sense of loss and bewilderment felt by those suddenly cut off from their babies.

No, it's not to check up on the shop, nor is it separation issues. It would just be kind of cool to see your bike on the stand. I'm sitting in front of my computer for most of the day anyway so if I could open a window to the workshop it would just be mildly interesting distraction.

Clockworkmark31

I think it is a useful tool in the automotive situation for highlighting problems the customer wasn't aware off.

But on a bike? I would say 90% of the problems should be able to repaired by the owner. The remaining 10% is a lack of specialist tools and knowledge.

If was repairing bikes for a living I wouldn't have this, it would be like giving trade secrets away. Send it to the shop once, see how they repair it, then next time I know what to do.

Sorry but as I said before almost all repairs can be easily done at home, unless you are not confident. If you are not confident and pay someone to carry out the repairs. Then what would you be looking for in the stream? Other than the novelty factor.

Herdwick

Angus Young wrote:

No, it's not to check up on the shop, nor is it separation issues. It would just be kind of cool to see your bike on the stand. I'm sitting in front of my computer for most of the day anyway so if I could open a window to the workshop it would just be mildly interesting distraction.

It will cause more harm than good, if you are genuinly interested and just want to take a peak on wat is going on it's fine, but reality does not work like that, most people will give you hard time, moaning, complaining and will get in a discussion with your boss or you about something they saw and will demand an explanation, like : Q: why did you use a hammer on my stanctions to take them appart?!

A: because thats how it's done, and it's not a hammer it's a mallet

And you can imagine what's going to follow, some people loose temper very easily, some others don't bother at all, and there is always the risk of getting in an argument that will cause you loosing a customer because he is just stupid.
If you have to explain every detail that looks awkward to a client you will need to hire a bunch of people dealing with this, so wise move, avoid it.

Herdwick

It's never easy to bridge the gap between the proffesional and customer/knowitall my buddy told this and he thinks you are doing it wrong and so on.
I think you all get the meaning

veronese68

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19738591#p19738591]paul.skibum[/url] wrote:

Surely the only reason to tune in is if you don't trust your bike mechanic to do a good job or charge you correctly for his time spent. And if you have that little trust in them its probably time to learn to do it yourself..

Still think it's a daft idea too. The only reason it's come about in the car world is because the motor trade has such a bad reputation for ripping people off. It's clearly a trust issue.

Angus Young

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19740499#p19740499]Veronese68[/url] wrote:

It's clearly a trust issue.

It might be for you, it's not for me. It's just a bit of fun.

rockmonkeysc

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19740504#p19740504]Angus Young[/url] wrote:

[url=http://www.bikeradar.com/forums/viewtopic.php?p=19740499#p19740499]Veronese68[/url] wrote:

It's clearly a trust issue.

It might be for you, it's not for me. It's just a bit of fun.

Watching a bike mechanic over the Internet is your idea of fun?
You have much to learn about things you can watch on the Internet.

Herdwick

Angus Young wrote:

It might be for you, it's not for me. It's just a bit of fun.

I suspect you wouldn't mind someone watching your screen on his computer and having fun, while you're working on a project is it?

How different and boring is to watch a grapfic designer doing his work on my screen while he shuffles through every f@kn feature of InDesign on his McBook pro?
Or an accountant going through the past 10 years revenew of a corporation due liquitation?

I assign a project to a friend and have no interest at all to watch him work on my bussiness card and invoice page, on my computer, on my free time, because is plain boring.
I am sure he will call me when he is done.

So why should anyone in any proffesion with moderate sanity demands to watch people earning their living live and on line????

y2keable

If I had a bike shop, I'd be open to the novelty of installing a webcam. Though, it would be standard 640 resolution and the image would update only every 10 minutes. This would be to define the difference between "webcam" and "CCTV camera" in to reduce conflicts of interest and it would serve not only as a way of seeing your bike on the stand but also allow customers to see the workshop on a typical day, how busy/quiet it is and how clean and organized it is.

My local radio station has a webcam in their studio, I don't see how it's any different.

diy

Its not the type of camera that makes a difference its the purpose of camera. Any retail owner should have a policy for monitoring anyway, given that staff will no doubt be handling money and may even have security cameras in place to protect stock etc, they'd bee foolish not to have a policy on it.

penguin_of_death

You know what makes doing a job easier? Someone watching you intently, I love that.

Also there have been occasions I have had to do repairs on shop floor rather than back in the workshop, customers get twitchy when you knock bearings out - seemingly thwe more expensive a bike the more you have to hit it with a mallet

davidradar

Just heard my partner watching her regular vlog. I laughed so hard as her you tube star described to all her loyal followers how her local garage video streamed and then personalised a vlog on her car service. This was in the U.K. by the way. I had to find this old post and mention this! Anyway the blogger loved the service and described it as "Welcome to the future". Yes many times in the past visionaries were heckled....

FishFish

The General Data Protection Regulation come in to British law at the end of May and would prohibit employee surveillance even with consent. You need to keep up wit these vital legislative developments.

larkim

I think your understanding of GDPR is incorrect. But that's for another message board...

defever

DavidRadar wrote:

Hi,
Just looking for some feedback really. I want to convince my LBS to install a camera in the workshop and stream the repair work that is being done on the bike. I think it is very easy to implement with the technology we have: HD cameras, fast internet..

I don't know about you but I wouldn't mind paying extra to see my carbon baby being taken care of..

Let me know what you guys think, pro's & con's. Any mechanics out there that think this is a brilliant idea?

Good morning DavidRadar,

Do you do some DIY repair / maintenance yourself?

What was your LBS's initial response to this idea?

It's been two years since you started the thread: has your LBS installed webcam yet?

There are a lot of mechanics (bicycle and car, well anything really) with their own YouTube channels uploading repairs, builds / conversions, restorations, projects, etc. I find these types of video very helpful to learn about certain repairs and trade tricks. But never thought about watching my own bike or car being repaired on live streaming.

I think it’s an idea. With any ideas, the benefactors need to weight the pros and cons.

What’s in it for the LBS?
Would you be happy for the LBS to use your bike and upload series of “how to” videos to the public?
A good exercise: How would you pitch your idea to "dragon's den" to convince the dragons this is the future of LBS industry?

Being a two year old thread, I don’t really expect you to respond as you don’t seem to take well on fellow forum user’s feedback (which you asked and people took the time to share their thoughts).

Happy cycling!

FishFish

larkim wrote:

I think your understanding of GDPR is incorrect. But that's for another message board...

You are wrong.

larkim

https://www.itgovernance.eu/blog/en/how ... onitoring/

Just one of myriad articles on the subject. You are mistaken in your binary judgement on this issue I believe.

FishFish

You are still wrong and that is an IT Blog. This is a biking social media. Both have no reliability in law.

larkim

Indeed that's true. But as the professional charged with data protection compliance at my work (£20m+ TO, 500 employees), where CCTV is part of our operation and staff monitoring is a by-product of that position, all I can say is that the advice that I have sought and received on the subject mirrors the article I posted. If I'm wrong, our organisation may be subject to substantial fines when 28th May comes around. Its my job to make sure we're not.

FishFish

There is a difference between monitoring for security, safety and crime prevention and broadcasting what employees are doing - broadcasting to the public. The former is ok - the legal basis for processing is compliance with safety in the work place - don't get caught out with consent - it is not valid because it cannot be freely given. The latter is not and there is no legal basis and consent cannot be given. It is not about fines; it is about privacy.

Also do not bother with the blogs - everyone is talking blx about GDPR. Go to the EU Journal directly - start half way through at the articles - don't bother with the preamble. Next best is the ICO site.

davidradar

defever wrote:

DavidRadar wrote:

Hi,
Just looking for some feedback really. I want to convince my LBS to install a camera in the workshop and stream the repair work that is being done on the bike. I think it is very easy to implement with the technology we have: HD cameras, fast internet..

I don't know about you but I wouldn't mind paying extra to see my carbon baby being taken care of..

Let me know what you guys think, pro's & con's. Any mechanics out there that think this is a brilliant idea?

Good morning DavidRadar,

Do you do some DIY repair / maintenance yourself?

What was your LBS's initial response to this idea?

It's been two years since you started the thread: has your LBS installed webcam yet?

There are a lot of mechanics (bicycle and car, well anything really) with their own YouTube channels uploading repairs, builds / conversions, restorations, projects, etc. I find these types of video very helpful to learn about certain repairs and trade tricks. But never thought about watching my own bike or car being repaired on live streaming.

I think it’s an idea. With any ideas, the benefactors need to weight the pros and cons.

What’s in it for the LBS?
Would you be happy for the LBS to use your bike and upload series of “how to” videos to the public?
A good exercise: How would you pitch your idea to "dragon's den" to convince the dragons this is the future of LBS industry?

Being a two year old thread, I don’t really expect you to respond as you don’t seem to take well on fellow forum user’s feedback (which you asked and people took the time to share their thoughts).

Happy cycling!

Haha, I have responded (Only because my login detail were saved!) I love tinkering when I have the time Relating to the cams I seriously have no passion to debate the topic anymore but know it's a great idea. Today I had another great idea that is not cycling related. It was basically to turn off all the streetlights at 10pm throughout every suburb in the world and have them come on when a car comes past. Down the track you could have sensors turn up lights further down the road depending on vehicle speed. Saves on energy and light pollution too! Oh and maybe we could build a better community that spends more time with the family and not working into the wee hours of the morning. Anyway I just love to share ideas.
Happy cycling to you too

davidradar

Oh and although it is a 2 year old thread I kicked it off again. If you scroll up I posted on the 10th of Nov. That post basically proves the idea is coming through so no need for me to argue the merrits

FishFish

DavidRadar wrote:

Oh and although it is a 2 year old thread I kicked it off again. If you scroll up I posted on the 10th of Nov. That post basically proves the idea is coming through so no need for me to argue the merrits

Equally, in this democratic age, whilst your right to propose without bothering about the effort of constructing a case (or indeed in spelling accurately) is matched by our right to completely ignore you and dam n well think about you exactly as we choose.