Smart trainer inaccuracy

Not an out and out cyclist just a general keep fit person.
Kept getting injured whilst running so turned to a sports tech 600 smart trainer bike in house trainer.
Joined kinomaps for a weekly challenge, soon realized that the power I was producing was way out, generating between 400 and 600 watts.
My electronic magnetic resistance is wrong, in turn my power is reading wrongly.
Any way of calibrating resistance?
Any help on how to complete this task, engineers etc… would be appreciated.
I should be a rough FTP 250 watts on a good day.
Kept getting injured whilst running so turned to a sports tech 600 smart trainer bike in house trainer.
Joined kinomaps for a weekly challenge, soon realized that the power I was producing was way out, generating between 400 and 600 watts.
My electronic magnetic resistance is wrong, in turn my power is reading wrongly.
Any way of calibrating resistance?
Any help on how to complete this task, engineers etc… would be appreciated.
I should be a rough FTP 250 watts on a good day.
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Sports Tech customer service 0
Either its broke, theres something very wrong in the main set up. (possibly hidden as i couldnt see anything in the user manual) or there's a bad electrical connection/wire with a high electrical resistance throwing all the readings out.
Ps. im guessing based on faffing with other electrical equipment.
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Any recommendations of anyone in the northwest area who is qualified in sorting this problem out would be appreciated.
Thanks so much for taking the time and effort to help me solve this problem.
(Sports Tech have a next to useless follow up).
I know that the resistance is not correct, because my brother owns the same bike, been on it and the resistance throughout the settings is much harder.
"After power is energized, the resistance is adjusted by the electronic watch."
"The power of the machine increases with increasing the speed, and the reverse. The machine is equipped with adjustable knob, which can adjust the resistance"
The exploded diagram is naff and there are other similarly named " knobs" in the parts list. Perhaps cross referencing knobs on the parts list with the bike in real life might be better.
https://www.manualslib.com/products/Sportstech-Sx-600-10942291.html
Will do that again and leave disconnected fir 5+minutes.
Appreciate your help, it’s so annoying, got what I believe to be a good bit of kit but can’t really enjoy the experience until it’s right.
Sorry I cant help more but if that doesnt work then its probably faulty and needs sending back to where it came from.