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BB Sleeve - Warranty Issue?

Long story short.

Sleeve has come out of the BB shell of my carbon framed bike.

Manufacturer has responded that this is not a warranty issue and is due to lack of maintenance.

Bike is summer only, and maintained by a professional mechanic on a regular basis. Frame is 5 years old and has about 25,000km on it and is in very good condition with just the odd stone chip as would be expected for a frame of its age.

Am I wrong to be unhappy with this reasoning for denial of warranty claim?

Posts

  • darkhairedlorddarkhairedlord Posts: 6,741
    What bike is it?
  • First.AspectFirst.Aspect Posts: 6,231
    How can it be a lack of maintenance? How are you supposed to maintain glue?

    If it was seized between the BB cups or bearings and the shell they have evidence of that, they could have a point, but I would push back pretty damn hard otherwise.
  • ajkerr73ajkerr73 Posts: 312
    It's a Giant Defy Advanced Pro

    Exactly my point FA!
  • oxomanoxoman Posts: 9,290
    I wouldn't expect them to replace after 5yrs TBH. However you've just got me worried as my best bike is the adv pro the same as yours. I know focus had a similar issues a few years ago. Hopefully a decent carbon repair place should be able to sort it out. Let's us know what happens.
    Too many bikes according to Mrs O.
  • DeVlaeminckDeVlaeminck Posts: 6,839
    I had this happen on a Look 585 - it was a known issue on some early ones and Look dealt with it very well.

    Point of the post is it's definitely something fixable (well on Look 585s) - I've still got the bike.
    AFC Mercia women - sign for us
  • dj58dj58 Posts: 2,179
    Does it still have the O.E. Shimano pressfit BB fitted or has it been replaced?
  • webboowebboo Posts: 3,463
    This happened to my Bianchi 928 I got clipped by a car and the cranks took most of the impact. I claimed off the driver and got a new bike. The Bianchi has since been a turbo bike for 10 years but it’s not got any worse. I did find out later that the sleeve coming loose was not unusual of this model. I occasionally think about getting it fixed but it would mean spending money to end up with a bike I don’t need.
  • MattFalleMattFalle Posts: 4,269
    edited 31 January
    In this case its simple - remove sleeve, slap a phuckton of Araldite in, job jobbed.

    these things are just glued in, its not a biggie.

  • david37david37 Posts: 1,313
    BAHAHHAHAAH at phuckton :)
  • MattFalleMattFalle Posts: 4,269
    remember its a metric phuckton as well, not imperial.

    two completely different things
  • david37david37 Posts: 1,313
    MattFalle said:

    remember its a metric phuckton as well, not imperial.

    two completely different things

    I see, then surely that should be a phuctonne?
  • MattFalleMattFalle Posts: 4,269
    No, because that would be weightest.
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