wiggle/chain reactio returns

Hi anyone else had any issues with making a return to them, mainly in getting actual payment refunded. The return itself was simple enough (using collect plus) but on last two items I returned I had to email them to see when my refund would be paid, this being after their 7 working day payment pledge. Both times once I contacted them payment was made that day, just doesn't seem very good that have to chase the money up. I have not had this issue in past with them, just last couple months.
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Sent two pairs of shoes back (in the same box on the same return)
First one went through fine.
Had to chase about the second pair, even though they were in the same box etc.
Email was answered and it was all processed within an hour
Screwfix and B&Q have the same owner, but their prices are light years apart
#efficiency
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
Yes same here although dispatch times can be a bit slow. Never had any issue with Wiggle with returns etc, always really good.
we stopped using them because their prices weren't great and delivey times were tat. it seems - judging by your post - that they may have changed
#shopping
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
Prices are ok, and normally get offered "£5 off when spend over £30" voucher when visit their site. The delivery times aren't the quickest to be fair, but just couple days longer than wiggle, not that much
I purchased a set of Mavic Ksyrium Pro Exalith for my son and I received a
set of Mavic Aksium’s. I contacted Wiggle and arranged a return which cost
me £2.95, wheels arrived back with them via Royal Mail two days later.
I’m now heading into week three with no refund and I’ve had every excuse unde
the sun. Thankfully I paid for them on a credit card, I’m now going to let them deal
with it.
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
The returns section on the Wiggle website wouldn’t let
me continue without first paying.
I feel as though I’ve had my trousers pulled down and had my censored smacked.
Thanks a lot Wiggle, I won’t be returning any time soon.
Oh err
#gotoabricksandmortarshop.
Yes, probably should, but when the prices in LBS is 25-50% more then I'll put up with chasing up refunds
#stopwhingingthen
Cant argue with that...just hope I don't have to return anything
Now if that came with free returns, I would likely do the same!
EDIT: I can't see anything about it on their website :?
Aha, looks like you are one of the chosen ones!
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
Hence awaiting refund on badly purchased helmet I took a punt on.
Nice to have 'free' NextDay as default.
I spend too much on cycling
Does it come with a complimentary live streaming video service?
2020 Voodoo Marasa
2017 Cube Attain GTC Pro Disc 2016
2016 Voodoo Wazoo
How long you been waiting on refund for?