wiggle/chain reactio returns

shiznit76

Hi anyone else had any issues with making a return to them, mainly in getting actual payment refunded. The return itself was simple enough (using collect plus) but on last two items I returned I had to email them to see when my refund would be paid, this being after their 7 working day payment pledge. Both times once I contacted them payment was made that day, just doesn't seem very good that have to chase the money up. I have not had this issue in past with them, just last couple months.

dannbodge

Yep. Had exactly the same.
Sent two pairs of shoes back (in the same box on the same return)

First one went through fine.
Had to chase about the second pair, even though they were in the same box etc.

Email was answered and it was all processed within an hour

rafletcher

WiggleCRC have really dropped off recently. Loads of out-of-stock stuff, pricing, even with discounts, not really very good. Curiously Bike24 are still pretty good, and they share the same owner.

joey54321

I'm also annoyed they quietly dropped the free Collect+ return service, which was the only convenient way to return stuff for me.

shiznit76

rafletcher wrote:

WiggleCRC have really dropped off recently. Loads of out-of-stock stuff, pricing, even with discounts, not really very good. Curiously Bike24 are still pretty good, and they share the same owner.

Screwfix and B&Q have the same owner, but their prices are light years apart

Matthewfalle

merlin cycles still the way forward

#efficiency

shiznit76

Actually had really good customer service with Tredz also

surfercyclist

shiznit76 wrote:

Actually had really good customer service with Tredz also

Yes same here although dispatch times can be a bit slow. Never had any issue with Wiggle with returns etc, always really good.

Matthewfalle

shiznit76 wrote:

Actually had really good customer service with Tredz also

we stopped using them because their prices weren't great and delivey times were tat. it seems - judging by your post - that they may have changed

#shopping

arthur_scrimshaw

Matthewfalle wrote:

merlin cycles still the way forward

#efficiency

shiznit76

Matthewfalle wrote:

shiznit76 wrote:

Actually had really good customer service with Tredz also

we stopped using them because their prices weren't great and delivey times were tat. it seems - judging by your post - that they may have changed

#shopping

Prices are ok, and normally get offered "£5 off when spend over £30" voucher when visit their site. The delivery times aren't the quickest to be fair, but just couple days longer than wiggle, not that much

rokt

My recent purchase is turning into a nightmare !

I purchased a set of Mavic Ksyrium Pro Exalith for my son and I received a
set of Mavic Aksium’s. I contacted Wiggle and arranged a return which cost
me £2.95, wheels arrived back with them via Royal Mail two days later.

I’m now heading into week three with no refund and I’ve had every excuse unde
the sun. Thankfully I paid for them on a credit card, I’m now going to let them deal
with it.

daniel_b

You paid to return an incorrect item?

rokt

I know !

The returns section on the Wiggle website wouldn’t let
me continue without first paying.

I feel as though I’ve had my trousers pulled down and had my arse smacked.

Thanks a lot Wiggle, I won’t be returning any time soon.

Alejandrosdog

wiggle has gone to the dogs. Twice recently i didnt get my Haribo

arthur_scrimshaw

I blame Wig...

Oh err

Wayne Plunger

To use a mathewism

#gotoabricksandmortarshop.

shiznit76

Wayne Plunger wrote:

To use a mathewism

#gotoabricksandmortarshop.

Yes, probably should, but when the prices in LBS is 25-50% more then I'll put up with chasing up refunds

Alejandrosdog

shiznit76 wrote:

Wayne Plunger wrote:

To use a mathewism

#gotoabricksandmortarshop.

Yes, probably should, but when the prices in LBS is 25-50% more then I'll put up with chasing up refunds

#stopwhingingthen

backo

just signed up to Wiggle + , annual unlimited no min spend next day delivery pass for £9.99.

Cant argue with that...just hope I don't have to return anything

joey54321

I never spend less than the minimum for free delivery so not sure how much benefit i'd get.

Bumo_b

No Haribos? Next you'll tell me we haven't sorted Brexit!

backo

joey54321 wrote:

I never spend less than the minimum for free delivery so not sure how much benefit i'd get.

next day delivery is normally £4.99 regardless of what you spend

daniel_b

backo wrote:

just signed up to Wiggle + , annual unlimited no min spend next day delivery pass for £9.99.

Cant argue with that...just hope I don't have to return anything

Now if that came with free returns, I would likely do the same!

EDIT: I can't see anything about it on their website :?

Aha, looks like you are one of the chosen ones!

I want to purchase Wiggle+ subscription, but I cannot find it on the website?

We are currently trialling Wiggle+ with a small selected group of customers, and therefore it may not be available to you right now. Lookout for our on-site and email messaging letting you know when Wiggle+ is available.

jgsi

Have had that for over a month now... nope no free returns.
Hence awaiting refund on badly purchased helmet I took a punt on.
Nice to have 'free' NextDay as default.
I spend too much on cycling

N0bodyOfTheGoat

backo wrote:

just signed up to Wiggle + , annual unlimited no min spend next day delivery pass for £9.99.

Cant argue with that...just hope I don't have to return anything

Does it come with a complimentary live streaming video service?

shiznit76

JGSI wrote:

Have had that for over a month now... nope no free returns.
Hence awaiting refund on badly purchased helmet I took a punt on.
Nice to have 'free' NextDay as default.
I spend too much on cycling

How long you been waiting on refund for?

jgsi

Just 3 days.. 7 working days is the default for the returns dept to get things done.

jgsi

Refund just dropped into bank account.

shiznit76

I'm still waiting, this is day 7 of 7 working days....

rokt

I’ve received my refund, only took them 16 days !