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wiggle/chain reactio returns

shiznit76shiznit76 Posts: 640
edited May 2019 in Road general
Hi anyone else had any issues with making a return to them, mainly in getting actual payment refunded. The return itself was simple enough (using collect plus) but on last two items I returned I had to email them to see when my refund would be paid, this being after their 7 working day payment pledge. Both times once I contacted them payment was made that day, just doesn't seem very good that have to chase the money up. I have not had this issue in past with them, just last couple months.
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  • dannbodgedannbodge Posts: 927
    Yep. Had exactly the same.
    Sent two pairs of shoes back (in the same box on the same return)

    First one went through fine.
    Had to chase about the second pair, even though they were in the same box etc.

    Email was answered and it was all processed within an hour
  • rafletcherrafletcher Posts: 1,158
    WiggleCRC have really dropped off recently. Loads of out-of-stock stuff, pricing, even with discounts, not really very good. Curiously Bike24 are still pretty good, and they share the same owner.
  • joey54321joey54321 Posts: 1,297
    I'm also annoyed they quietly dropped the free Collect+ return service, which was the only convenient way to return stuff for me.
  • shiznit76shiznit76 Posts: 640
    rafletcher wrote:
    WiggleCRC have really dropped off recently. Loads of out-of-stock stuff, pricing, even with discounts, not really very good. Curiously Bike24 are still pretty good, and they share the same owner.


    Screwfix and B&Q have the same owner, but their prices are light years apart
  • MatthewfalleMatthewfalle Posts: 17,571
    merlin cycles still the way forward

    #efficiency
    Postby team47b » Sun Jun 28, 2015 11:53 am

    De Sisti wrote:
    This is one of the silliest threads I've come across. :lol:

    Recognition at last Matthew, well done!, a justified honour :D
    smithy21 wrote:

    He's right you know.
  • shiznit76shiznit76 Posts: 640
    Actually had really good customer service with Tredz also
  • surfercyclistsurfercyclist Posts: 891
    shiznit76 wrote:
    Actually had really good customer service with Tredz also

    Yes same here although dispatch times can be a bit slow. Never had any issue with Wiggle with returns etc, always really good.
  • MatthewfalleMatthewfalle Posts: 17,571
    shiznit76 wrote:
    Actually had really good customer service with Tredz also

    we stopped using them because their prices weren't great and delivey times were tat. it seems - judging by your post - that they may have changed

    #shopping
    Postby team47b » Sun Jun 28, 2015 11:53 am

    De Sisti wrote:
    This is one of the silliest threads I've come across. :lol:

    Recognition at last Matthew, well done!, a justified honour :D
    smithy21 wrote:

    He's right you know.
  • arthur_scrimshawarthur_scrimshaw Posts: 2,602
    merlin cycles still the way forward

    #efficiency

    :lol:
  • shiznit76shiznit76 Posts: 640
    shiznit76 wrote:
    Actually had really good customer service with Tredz also

    we stopped using them because their prices weren't great and delivey times were tat. it seems - judging by your post - that they may have changed

    #shopping

    Prices are ok, and normally get offered "£5 off when spend over £30" voucher when visit their site. The delivery times aren't the quickest to be fair, but just couple days longer than wiggle, not that much
  • RoktRokt Posts: 493
    My recent purchase is turning into a nightmare !

    I purchased a set of Mavic Ksyrium Pro Exalith for my son and I received a
    set of Mavic Aksium’s. I contacted Wiggle and arranged a return which cost
    me £2.95, wheels arrived back with them via Royal Mail two days later.

    I’m now heading into week three with no refund and I’ve had every excuse unde
    the sun. Thankfully I paid for them on a credit card, I’m now going to let them deal
    with it.
  • daniel_bdaniel_b Posts: 8,650
    You paid to return an incorrect item?
    Felt F70 05 (Turbo)
    Marin Palisades Trail 91 and 06
    Scott CR1 SL 12
    Cannondale Synapse Adventure 15 & 16 Di2
    Scott Foil 18
  • RoktRokt Posts: 493
    I know !

    The returns section on the Wiggle website wouldn’t let
    me continue without first paying.

    I feel as though I’ve had my trousers pulled down and had my censored smacked.

    Thanks a lot Wiggle, I won’t be returning any time soon.
  • AlejandrosdogAlejandrosdog Posts: 2,007
    wiggle has gone to the dogs. Twice recently i didnt get my Haribo
  • arthur_scrimshawarthur_scrimshaw Posts: 2,602
    I blame Wig...

    Oh err
  • Wayne PlungerWayne Plunger Posts: 462
    To use a mathewism

    #gotoabricksandmortarshop.
  • shiznit76shiznit76 Posts: 640
    To use a mathewism

    #gotoabricksandmortarshop.

    Yes, probably should, but when the prices in LBS is 25-50% more then I'll put up with chasing up refunds
  • AlejandrosdogAlejandrosdog Posts: 2,007
    shiznit76 wrote:
    To use a mathewism

    #gotoabricksandmortarshop.

    Yes, probably should, but when the prices in LBS is 25-50% more then I'll put up with chasing up refunds


    #stopwhingingthen :lol:
  • backobacko Posts: 167
    just signed up to Wiggle + , annual unlimited no min spend next day delivery pass for £9.99.

    Cant argue with that...just hope I don't have to return anything :)
  • joey54321joey54321 Posts: 1,297
    I never spend less than the minimum for free delivery so not sure how much benefit i'd get.
  • Bumo_bBumo_b Posts: 211
    No Haribos? Next you'll tell me we haven't sorted Brexit!
  • backobacko Posts: 167
    joey54321 wrote:
    I never spend less than the minimum for free delivery so not sure how much benefit i'd get.
    next day delivery is normally £4.99 regardless of what you spend
  • daniel_bdaniel_b Posts: 8,650
    backo wrote:
    just signed up to Wiggle + , annual unlimited no min spend next day delivery pass for £9.99.

    Cant argue with that...just hope I don't have to return anything :)

    Now if that came with free returns, I would likely do the same!

    EDIT: I can't see anything about it on their website :?

    Aha, looks like you are one of the chosen ones!
    I want to purchase Wiggle+ subscription, but I cannot find it on the website?

    We are currently trialling Wiggle+ with a small selected group of customers, and therefore it may not be available to you right now. Lookout for our on-site and email messaging letting you know when Wiggle+ is available.
    Felt F70 05 (Turbo)
    Marin Palisades Trail 91 and 06
    Scott CR1 SL 12
    Cannondale Synapse Adventure 15 & 16 Di2
    Scott Foil 18
  • jgsijgsi Posts: 5,026
    Have had that for over a month now... nope no free returns.
    Hence awaiting refund on badly purchased helmet I took a punt on.
    Nice to have 'free' NextDay as default.
    I spend too much on cycling
  • N0bodyOfTheGoatN0bodyOfTheGoat Posts: 4,251
    backo wrote:
    just signed up to Wiggle + , annual unlimited no min spend next day delivery pass for £9.99.

    Cant argue with that...just hope I don't have to return anything :)

    Does it come with a complimentary live streaming video service? :lol:
    ================
    2020 Voodoo Marasa
    2017 Cube Attain GTC Pro Disc 2016
    2016 Voodoo Wazoo
  • shiznit76shiznit76 Posts: 640
    jgsi wrote:
    Have had that for over a month now... nope no free returns.
    Hence awaiting refund on badly purchased helmet I took a punt on.
    Nice to have 'free' NextDay as default.
    I spend too much on cycling


    How long you been waiting on refund for?
  • jgsijgsi Posts: 5,026
    Just 3 days.. 7 working days is the default for the returns dept to get things done.
  • jgsijgsi Posts: 5,026
    Refund just dropped into bank account.
  • shiznit76shiznit76 Posts: 640
    I'm still waiting, this is day 7 of 7 working days....
  • RoktRokt Posts: 493
    I’ve received my refund, only took them 16 days !
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