Wheels from Chainreactioncycles “missing in action”
josehernandez
Posts: 243
When filling in the online order form at the checkout for a recent purchase on CRC the postcode finder box chose the wrong address. The house number and postcode were correct but the street name was wrong. I noticed this at the time but thought it wouldn’t be an issue as I have had this occur a few times in the past at checkout with online orders but the items have always arrived safely. I believed as long as the postcode was correct the item would be delivered to the correct address however it seems that on this occasion the item has been sent according to the street name and not the postcode.
The courier appears to have ignored name and postcode and delivered to the street address using a “no signature required” service. It’s worth noting the address the courier apparently delivered to has a different postcode to what was on the delivery instructions.
After noticing online that the parcel had been delivered I went to the address which is around 50metres from my address to ask if they had received my parcel to which the middle aged lady advised they had attempted to and she had refused delivery.
Over the space of two days I ordered three separate items - one large value item and two smaller value items using exactly the same delivery information. The two smaller value items arrived via Royal Mail safely but the wheels - via a well known courier have still not appeared.
CRC suggested I check they hadn’t been left with a neighbour or a safe place which I have. They have opened an investigation and said they will be in touch within 5 days.
I would be Interested to hear others thoughts on the situation?
The courier appears to have ignored name and postcode and delivered to the street address using a “no signature required” service. It’s worth noting the address the courier apparently delivered to has a different postcode to what was on the delivery instructions.
After noticing online that the parcel had been delivered I went to the address which is around 50metres from my address to ask if they had received my parcel to which the middle aged lady advised they had attempted to and she had refused delivery.
Over the space of two days I ordered three separate items - one large value item and two smaller value items using exactly the same delivery information. The two smaller value items arrived via Royal Mail safely but the wheels - via a well known courier have still not appeared.
CRC suggested I check they hadn’t been left with a neighbour or a safe place which I have. They have opened an investigation and said they will be in touch within 5 days.
I would be Interested to hear others thoughts on the situation?
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It's up to you to make sure the delivery address is correct surely ?
Woeful My Hermes by any chance?
Nope, starts with a “Y” and ends with an “L”.
Because of this I always check for the correct address and amend if necessary but I'd never agree to a seller sending an item to what I know to be an incorrect address as the OP has done. I've cancelled orders where I couldn't amend a wrong address as the onus is on the customer to ensure it is correct.
Probably not going to resolve the pending delivery issue, but have you checked on royal mail website for address check? Perhaps you may have done already, you can check how your post code throws out address options via their address check link. And if it's not accurate or part of address missing, I think you can contact them to get it amended on the system (likely to involve a proof of address to be either sent to RM HQ or to local post office). It is likely that RM's address system is used on many online shopping automated address finder.
Other than that, I'd probably go extra mile and inform by email / phone to online retailer and ask them to manually change the address before dispatch. Annoying, yes but I prefer to have my items delivered even by poor logistics company such as the ones already mentioned and many more.
Good luck.
Postcode Finder – Find an Address
https://www.royalmail.com/find-a-postcode
There's an option to contact RM if the your address doesn't show up or incorrect.
Ordering something and putting the incorrect address isn't 'many parties to blame'.
Thanks for that SS. Just to make things clear I did not input the incorrect address - CRC’s algorithm did. All address details were correct apart from the streetname which was determined by CRC’s postcode box.
The judgementality of some is depressing. I have been buying all sorts of items online since the advent of the internet and have somehow managed to have everything sent to the correct address so I would say I am pretty familiar with buying online.
Yup thanks, did that. It is a problem with CRC’s order form as RM postcode checker is 100% correct.
Out of interest I typed in the street address that my parcel was wrongly sent to and as expected it is a completely different postcode to mine. As I made clear in my first post and a number of you seem to have missed is that I ordered three items using the same details, two were delivered successfully.
I fully expected a load of you to instantly judge and convict me on this as I know what internet forums are like when people highlight these kind of issues. I only posted in the hope that it alerts fellow cyclists to the possibility of this happening to them.
That said, I’m actually quite optimistic about this getting sorted for a number of reasons:
1.Two items WERE delivered successfully using identical form and info.
2.Yodel delivered to the WRONG postcode.
3.CRC did not request a signature.
4.Paid by Mastercard
Anyway.......the saga continues.
Yodel delivered to the address you agreed it be sent to, for all they could know you gave them the wrong postcode. Ultimately they received the incorrect address that you agreed to and did their best with bad information. As bad as some find Yodel to be they're not first in line for blame on this one.
By your own admission you knew the address was wrong and as you say you couldn't amend it then you should have canceled the order. You were gambling on it getting to you as has happened before but, unfortunately, on this ocassion the gamble hasn't paid off.
I do hope you get it sorted as it's not nice having parcels floating somewhere in the ether.
If, as you say the parcel was refused at the wrong address, then Yodel will have an audit trail on the item using the Unique Parcel Identifier (UPI). The UPI should also be held by CRC and between them they ought to be able to trace your item.
Thanks for the info Manglier, makes me a bit more optimistic.
CRC and Yodel have dealt with the situation very well. Hope this saga serves as a cautionary tale for all.
I would never have thought I needed to do that.
Just checked the two orders I placed yesterday. Fortunately, I did indeed give them my own address, rather than someone else's. Phew...
or are we missing something?
De Sisti wrote:
This is one of the silliest threads I've come across.
Recognition at last Matthew, well done!, a justified honour
He he
No matter how many times I write in the delivery instructions to explain I still get calls from confused drivers.
Of course it helps that Birchdale Avenue doesn't actually exist so there is nowhere for them to deliver to by accident. And Just Eat orders are slightly lower value than bike wheels... But still, it can happen.
I think Bungle wrote the script for this.
What did you order, mate?
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