Currys PC World Buyer Beware
bianchimoon
Posts: 3,942
I'm pre-empting a problem, so was looking for advice from the sage heads on Cake Stop.
I bought a NAS drive (WD MyCloud) advertised as compatible with MacOsx which it is, problem is it's not compatible with a suite of programmes I run due to a software conflict. The tech helpline at WD, Apple, Adobe and PC World have all failed to come up with a solution. Can I take the product back and get a refund or exchange? PC World helpline say doubtful as it's been opened, Trading Standards say it's up to the store as it wasn't mis-sold. Apparently I should have checked it would work with the programmes before I bought it. Not sure how I would have done that without opening the box and trying it.
Anybody been through a similar situation and resolved it?
I bought a NAS drive (WD MyCloud) advertised as compatible with MacOsx which it is, problem is it's not compatible with a suite of programmes I run due to a software conflict. The tech helpline at WD, Apple, Adobe and PC World have all failed to come up with a solution. Can I take the product back and get a refund or exchange? PC World helpline say doubtful as it's been opened, Trading Standards say it's up to the store as it wasn't mis-sold. Apparently I should have checked it would work with the programmes before I bought it. Not sure how I would have done that without opening the box and trying it.
Anybody been through a similar situation and resolved it?
All lies and jest..still a man hears what he wants to hear and disregards the rest....
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I would not trust Currys/PC World anyway. We bought a cooker off 'em having been assured we could get jets to convert it to bottle gas and told them the cooker would have been useless to us without. We ordered the jets at time of purchase and the cooker arrived without them. It was the devil's own job to get Currys to obtain the jets. In the end we got them but it was an unpleasant business and a huge waste of time and effort. That was with a written agreement; good luck if you only have a verbal assurance.
Had initial problems mapping the drive so raised a ticket with WD. A very nice young woman from an undisclosed location in Europe called me and talked me through the settings. There was an unresolved issue that she had to call me back on. She called back a day later at exactly the time we arranged and resolved the problem. WD Support was exemplary.
What software are you having problems with and what is the conflict issue?
First time they went to the wrong address - in the days of sat nav. :roll:
Second time I was given a 9 - 1 delivery slot, that didn't happen. Apparently they arrived at 3.30, while I was on the school run, but they didn't leave a card so I've no idea if they actually made it to the right house.
Third time I was again promised a 9 - 1 delivery, this time I stayed in all day and they didn't arrive or contact me. I rang their 'help desk' at 3 to be told they were running late and would be with me by 4. I rang at 5 to be told that the drivers had turned off their phone and couldn't be contacted. I rang again at 6 to be told that the drivers had gone home.
When I tried to rearrange delivery, I was told that their system was down, however, the chap said today was good for them, he said he would make a note of it and get back to me if it was a problem.
I've had no call or confirmation of delivery for today, somehow I doubt I'll see it today.
I usually buy stuff that's there in the shop and take it with me for this reason. It limits the choice, but at least i get it home myself.
(the benefits of having a estate car)
The older I get, the better I was.
Which Adobe products are you trying to use with the WD? I hear that Lightroom doesn't like images and catalogues to be on NAS drives as the transfer rate is not high enough.
I guess you've seen this:
https://helpx.adobe.com/uk/indesign/kb/ ... erver.html
Did you raise a ticket with WD support?
When the guys turned up they said they couldn't do it because it was an integrated dishwasher (with a matching wood panel stuck to the front) and they'd assumed it was free-standing.
I pointed out it was just a glued on panel and I'd already removed the plinths etc but they flatly refused. Said it would be a different team and despite the fact that they'd arrived within 2-3 days of order, it would be 2-3 weeks before the other team could come out and an extra £40.
I sent them away and it turned out there were 4 screws to remove then it came right out and plumbed right in. I am still chasing refund of my £50 a year later.
WRT NAS drives I bought an LG and am on Mac. Its never worked properly despite technically being accessible over the web, so surely it doesn't matter what kind of computer you are using.
I bought a PC a little while back and it worked instantly. PC got sent back in the end but the only things I've had that work were the rack-mountable ones, the brand/type sadly I can't remember.
These days I just buy hard drives and the Chinese USB cases, you can get them to hold anything from 1 drive @ £5, to one that holds 3 x 2.5" and 3 x 3.5" drives for about £30.
WRT your return, if you bought it over the internet under Distance Selling Regulations you have 14 days to return it regardless of anything.
I use InDesign daily and never had any problems with drives that work under other circumstances.
Currys are brutal. Our dishwasher broke and we bought a new one from them, paid for the install and removal @ £25 each.
When the guys turned up they said they couldn't do it because it was an integrated dishwasher (with a matching wood panel stuck to the front) and they'd assumed it was free-standing.
I pointed out it was just a glued on panel and I'd already removed the plinths etc but they flatly refused. Said it would be a different team and despite the fact that they'd arrived within 2-3 days of order, it would be 2-3 weeks before the other team could come out and an extra £40.
I sent them away and it turned out there were 4 screws to remove then it came right out and plumbed right in. I am still chasing refund of my £50 a year later.
WRT NAS drives I bought an LG and am on Mac. Its never worked properly despite technically being accessible over the web, so surely it doesn't matter what kind of computer you are using.
I bought a PC a little while back and it worked instantly. PC got sent back in the end but the only things I've had that work were the rack-mountable ones, the brand/type sadly I can't remember.
These days I just buy hard drives and the Chinese USB cases, you can get them to hold anything from 1 drive @ £5, to one that holds 3 x 2.5" and 3 x 3.5" drives for about £30.
WRT your return, if you bought it over the internet under Distance Selling Regulations you have 14 days to return it regardless of anything.
I use InDesign daily and never had any problems with drives that work under other circumstances. Have you seen this hotfix?
We had no furniture aside from a donated bed, and a second-hand cot for the kids. No couch for the living room, we just had some picnic chairs.
My aunt and uncle came up the following week and gave us £300 of John Lewis vouchers. We were so excited and agonised over whether to get a couch or sort the bathroom. In the end we bought a second-hand couch, and usig the JL vouchers, bought a big mirrored cabinet for the bathroom.
It arrived, smashed into a million pieces. We reported it to JL and they said they'd replace it, but we would have to buy another one, then return that one, and then they'd refund us within 5-7 days. We did so, and the next cabinet arrived....smashed into a million pieces again.
So we went through the process again. Third cabinet, smashed. I called them and they wanted us to buy a THIRD cabinet. They must have all been smashed before they even shipped them. At this point it would have been close to £1,000 we'd be out - we didn't have the money to do so. So I said we'd just have to return the cabinet.
At this point they became really difficult, and said if we didn't want an exchange, we'd have to go through a different procedure to get the money back and it could be up to 3 weeks before we got a refund on cabinet 3, the second one we'd paid for. And they wouldn't refund us for cabinet 1 - we'd get a gift card back. Fair enough, that's how we paid - but we didn't want anything further at that point and had to also find the money for a bathroom cabinet. The vouchers were useless at that point.
Eventually we used the JL vouchers to buy Christmas presents for everybody. But they were nothing short of awful.
On the face of it, you were conned.
This explains why:
How to complain if you receive damaged goods in the post
They didn't deny the damage, or refuse to refund. And they did rectify the situation. They acted within the terms of the law. They just didn't provide any form of good customer service.
What they did that annoyed me, was take our money for further supply, repeatedly, citing bank restrictions. And the result was slow, and there was no lenience. Its just not what you expect from John Lewis. These are the people that used to provide extended warranties on appliances & electronics because they wanted to be better.
I have several businesses, I use Worldpay, Streamline, Stripe, Braintree, tons of card providers. When you refund somebody's card, its immediate to you; even if it takes 2-3 days to get to them. It gets authorised and its then up to the provider to fulfil the transaction. Plus, if something is damaged, you don't HAVE to charge me for a replacement. You can collect the broken one, and deliver me a new one, on trust, its all provable. Its not like I wanted 3 bathroom cabinets for my tiny bathroom!
They were simply holding the money for a period of time. There are no bank restrictions. You don't HAVE to take somebody's money a second time. And while that's understandable to a degree; when it gets to time 3, or time 4! - to keep taking the money and not refunding it for weeks, is pretty rotten.
And while that's fine if you are trying to prevent fraud etc, after 3 deliveries of smashed glass and £1000 taken from the customer, to show no lenience in the matter and refuse to replace the damaged goods without us buying a replacement in advance of the RMA being dealt with, put me off them for life.
As for the OP, really the onus is on you to prove that you were mis-sold something. Otherwise, you're relying on the manager being in a good mood.
Service was fantastic. Even delivered a replacement fridge, after the first had a dent on the door, on a Sunday. I reported the problem lunchtime Saturday, replacement arrived Sunday 1100.
Guy on the phone was superb, friendly, funny and very helpful.
jeez :roll:
I am not sure. You have no chance.
(actually, I tipped them off)
It will be massive We can get Her Majesty to present you with an MBE for flying back from Malta at 1 am and film that too.
Amazing story, amazing person, amazing washing machine.
jeez :roll:
I am not sure. You have no chance.
Wish they ran Anglia trains....
I also bagged 10% discount too and when I bought a fridge freezer off them several years ago bagged 20% saving