Beware of www.sportswearfactory.eu
lazygarfield
Posts: 9
Has anyone dealt with this sportswear company in Latvia before?
The owner name is Kevin Van Lancker.
https://www.sportswearfactory.eu
https://www.facebook.com/thesportswearfactory/
https://www.facebook.com/halebrand (also by them)
We have made an order of custom cycling kits with them back in April 2018 and paid a total of €1,117.60 EURO. (attached is the invoice)
However, they are not delivering on time nor do they want to let us cancel our order. Now they are holding on to our money and forcing us to wait and accept the order which we are not comfortable with. They even threatened to sue us when we said we want to share our bad experience online.
This is the first time I have seen merchant wanting to sue the customers when they failed to deliver.
Does anyone know if there is a way for us to get the money back if we are not in Latvia?
Would really appreciate any help. Thanks!
The owner name is Kevin Van Lancker.
https://www.sportswearfactory.eu
https://www.facebook.com/thesportswearfactory/
https://www.facebook.com/halebrand (also by them)
We have made an order of custom cycling kits with them back in April 2018 and paid a total of €1,117.60 EURO. (attached is the invoice)
However, they are not delivering on time nor do they want to let us cancel our order. Now they are holding on to our money and forcing us to wait and accept the order which we are not comfortable with. They even threatened to sue us when we said we want to share our bad experience online.
This is the first time I have seen merchant wanting to sue the customers when they failed to deliver.
Does anyone know if there is a way for us to get the money back if we are not in Latvia?
Would really appreciate any help. Thanks!
0
Posts
How overdue is it ?
as above if you paid with credit card contact the issuer
but if you pre-paid by bank transfer you have no way force refund if they don't want to give it - unless you can take legal action to prove breach of contract/applicable laws, which i'd guess would cost you far more than the debt
imo posting about it in public is unlikely to help resolve things
i'd try and talk with them politely to find out what the problem is and when they commit to deliver
if it goes nowhere, try contacting http://www.ptac.gov.lv/en/content/consumer-protection maybe they can assist
The reason why we shared this online is not just to seek help on getting the money back, but also to share our experience so others can avoid this. We have dealt with many manufacturers over the last 10 years but this is the first time we encountered a company like this.
The whole account
4 April - We started conversation with them. Everything was good.
12 April - We ordered and made full payment via transferwise.com (believe we can't chargeback)
25 April - They showed us test print and we feedback accordingly on the same day.
3 May - They showed us samples of the print and we feedback accordingly on the same day.
23 May - We asked for status update but there's no reply.
28 May - They replied they can ship next week.
12 June - We asked for status update and they said they will sew and ship the clothes next week.
22 June - We asked for status updated but there's no reply.
25 June - We emailed to cancel the order and proceed with the refund. No answer on status.
26 June - We got really uncomfortable and emailed to ask for a refund by 1 July but there's no reply.
30 June - We informed them we will share our bad experience online if there's no refund from them. They immediately replied that we are ridiculous and the reasons for the delay is because they had other big orders to rush. and they will sue us if we share our experience online.
Sharing your experience online is not illegal, incidentally. Assuming your account is accurate...
Did you do even a cursory check on the company before sending money? if not why not?
The company started at the same point you were sending them money. Perhaps its their first order and theyre not organised. Perhaps is its a total scam but since theyre still talking to you that doesnt seem likely.
when was the last time you went on line to praise a good service? I note youre in Singapore, last time i was there i had some shirts made, i was measured and they were delivered 4 days later they were also very cheap. thats unusual not the norm where sports kit is concerned.
Did they give any references ?
Be more patient and next time chose a company with a better and more established track record and pay by credit card.
Good luck.
Why didn't you use one of the many manufacturers you've used in the past ? I think these lot are just a bit slow, and that isn't unusual in my experience of ordering club kit.
The terms and conditions on transferwise website says no chargeback but will definitely give this a try.
To be honest, everything was good before the payment. Kevin claimed that most orders go out of their door in 2 weeks and we had good faith that it will not take long for ours to be delivered. Later on when the delays happened, he said that custom orders take longer time to deliver and the main reason for the delay is because they received big orders that they had to rush. But we gave up after few empty promises by him.
He claims that he manufactures for many big cycling apparel brands.
This is the last message that we received from him after telling him that we will share our bad experience online if he doesn't let us cancel/refund us.
"Hi
If we will find any slander, we will sue you.
Think twice!
We're big enough to deal with this.
The goods are ready already for some time anyway. You can't reject a CUSTOM order.
Anyway. As I said, we re done with it from our end."
It's not uncommon for us to leave good reviews online if we find the services/products good. Facebook/google/website reviews. If this supplier is in Singapore, we have proper government office that we can lodge a complaint or even submit a claim to the courts to get the money back. He will not be in business anymore if he does this often in Singapore. Unfortunately, I'm not sure what I can do if he's in Latvia. We just contacted the Latvian Police and they told us to write in.
We have tried different manufacturers from China, Taiwan and Italy. Some kits last and some don't. It was by chance that I came across hale cycling page on facebook and started reaching out to them. It attracts us because he claims that he supplied to many big brands such as castelli, rapha, sportful, and many others. He also showed some pictures of the products to validate his claims.
I guess we are too gullible to fall for that?
http://ibnet.a2zinc.net/interbike2017/p ... px?Index=S
Anyone can turn up for a look round. Don't see that's much to shout about.
I can't see any teams or clubs on their site using their kit. The photos that they have there have different logos on the kit than on the website and different to the Hale cycling logo too ? One of the models on the London pic is in trainers and has a chainring tattoo. I'm not sure if shes a cyclist...
Fingers crossed that you can get this sorted - it could be that theres bigger orders that have jumped the queue - your order is only small - so most suppliers would do the same I'm afraid.
8 weeks isn't that long to wait for kit in my experience. I'd not be threatening them yet.
we have read your complaint about the sportswearfactory.eu (Mister Kevin Van Lancker). We were wondering if you ever received your clothing, unfortunately we have been ripped off by him for 64.000€, for 2 years he paid correctly to gain trust, then he started to ask for payment after delivery 15.000€, became 20.000€ then he paid some and so after a period of 8 months he managed to have a debt of 64.000€ with us and then fled to Latvia, his first company was Orana Dynamics here in Belgium, after that it became Orana Produced Sia, after that The Sportswear Factory and I see its now Sportswear of Tomorrow Sia. He regularly chances the company name to avoid legal prosecution, but after a tip from someone in Latvia, even there he made victims, we could inform the Belgian Federal Police he would be here on the 6th of July, they arrested him on 7th of July at his parental house, the day before his wedding. Unfortunately his parents could bail him out after paying 34.000€ to the State, he appeals against the court's decision. So there will be another trial, if his is absent this time he will be arrested again. Now of course he thinks he is the smarter one.. until we meet in court. I am trying to get as much information as possible against this crook. This person made victims all over the world, hopefully now Interpol will be after him.
Personally I think he produces not very much, I informed some time ago all the Italian, Belgian, Dutch, French, German and Swiss suppliers to beware of this person. So hardly no one here will deliver him materials unless he pays upfront.
Kind regards
PS. He doesn't work for big companies, this is just a smokescreen.
Blimey, well done Nicosport thanks for the heads up
What can we do to help bring him to justice?
Latvian police advised me to write in but I'm not sure how much is it going to help.
He could be using transferwise.com to collect payment from other customers abroad too because that's what he suggested us to use. (maybe a way to prevent chargeback?)
We can afford to lose the money but I think it's good to let as many cyclists know as possible.
My advice: if you paid via credit/debit would be to report this to your bank ASAP. If you are in the UK, then the banks will generally give the company 30 days before initiating the chargeback process, in order to allow dialogue to be conducted between customer and seller. Obviously in this case that you have exceeded this time, then they may follow their own process and require 30 days from the time of reporting. Following the investigation, they will in most cases, refund your money to you and then pursue the company in question with their significant resources, (legal action and bailiffs for debt collection) Ultimately at this point it is the bank vs the seller, and they may just write-off the debt if it would too expensive to pursue, (e.g. £100) but if the debt was significant then the banks would follow this.
Bank transfer/intermediary services are more problematic but I would still report it to your bank as they may still be able to assist.
When it comes to a police investigation, there would be little to be done by the police force from the purchaser abroad. The police of where the seller originates would be the people to contact and with enough reporting/complaining should conduct their own investigation. This would be a fraud investigation and overseas police forces do cooperate on them, but it very much depends on the level of money involved.
Kevin has reached out to me a while ago asking me to delete my posts before he's willing to work on a resolution (definitely no refund though) which I didn't agree to.
Let me know if there's anything I can help even though our loss is much smaller than you guys have encountered.
Nicosport has no track record on this forum (2 posts and both on this thread). Unless he has provided you with evidence to support his claims and justify yours I wouldn't trust or repeat what he says. He may be legit or he may just have an axe to grind about the company or its owner. In fact Kevin may be feeding Nicosport to help you slander Kevin...... that could give him a route to pursue you.
I am not a lawyer so don't take this as anything other than a word of caution.
Only legal way to get your money back is via court. An expensive international process. With the relatively small amounts he comits fraude to his victims he knows no one will start this process. Unless all victims get together.
Other possibiliy is we all make sure everybody knows he is a fraude. So he wil not be able to make any more victims.
If anyone wants more info, please contact me.Theres more information.
Then, to come back to user @nicosport who posted slander on here. At the time of his post, they initiated a legal case against us, of which I was not aware. My business relationship to them ended somewhere in 2010, if I am not mistaken. At the time we acted as middlemen between teams and them as manufacturer. However, despite the big words here above, that 'interpol was looking for me' and 'he will end up in jail forever', I actually was released the same day and the only reason I had to come to police in Belgium, was to explain why I did not attend the court case. As stipulated earlier, I wasn't aware I was being sued by a company who let me down in the first place. We had debts to them, as the teams who ordered clothing, did not get what they ordered or the deadline was missed. Something typical for this industry, unfortunately.
When I was made aware I was being sued, I hired the necessary lawyers and in February 2020, the highest court in Belgium ruled I was not guilty to ANY of the claims and neither did we owe Nico Lapage Sport any money. Nico Sport applied for bankruptcy and even family members of the Lapage family informed me they were ashamed to learn the managers of the company tried to hold me responsible, even though they knew I was in my right.
Today, we work for the leading cycling-, activewear-, and other sports brands in the world. The representatives of these brands visit our factory on a regular basis. We no longer work for teams as we leave this up to the brands. We also try to help smaller brands, which isn't always an easy thing to do. That is why most factories accept only large brands as clients. I see also that the people who claim here (via their side of the story) that they have been let down by us, are some of these small business owners. While I do understand their frustration, I do not think writing on here is the right place, nor will have the issue resolved. Sometimes, the solution in their eyes looks easy, but in reality it could be much more complicated. We do respect every client and try to honor all of their wishes. I see a client on here complain that they transferred 500 EUR to us, while 50% is part of a deposit they would get back when placing orders. It's just an example where one can write whatever they want on here without us providing our side of the story. And as said higher above, I do not think this is the right place to resolve such issues/problems. Imagine I would start to write here publicly the list of clients that owe us money (..). The discussion would never end.
Further I can send anyone who would like to, a copy of the arrest of the Appeals Court House of Ghent, Belgium.
The court ruled that NEITHER I, NOR THE COMPANY IS GUILTY of the claims made here by user @nicosport
Hence, I invite everyone who has any issues, to get in touch with myself ( kevin at sportswearoftomorrow dot com ) or my colleagues and we will always try to help you. This is not a promise that your issue can be resolved fast.
Respectfully
Kevin Van Lancker
+40 742 442 381
( kevin at sportswearoftomorrow dot com )
Your reply is also a copy/paste from elsewhere .
The op has a different complaint .You have his money he has no kit .
You need to rectify that ,it's now all on you to deliver the kit the op paid for .
Marin Nail Trail
Cotic Solaris
We no longer work for teams but if you are a serious cyclist and based in Europe, chances are high you have kit that s been produced by us.