*Help* Is my Canyon frame cracked?

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Comments

  • shirley_basso
    shirley_basso Posts: 6,195
    Told you I was right ;)
  • veronese68
    veronese68 Posts: 27,811
    Shirley Basso wrote:
    Told you I was right ;)
    :lol:

    Good to hear it's all sorted.
    Kinesis Pro6
    Marin Nail Trail
    Cotic Solaris
  • Ben6899
    Ben6899 Posts: 9,686
    Shirley Basso wrote:
    Told you I was right ;)

    :lol: that's a stretch! :)
    Ben

    Bikes: Donhou DSS4 Custom | Condor Italia RC | Gios Megalite | Dolan Preffisio | Giant Bowery '76
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  • imposter2.0
    imposter2.0 Posts: 12,028
    efvink wrote:
    UPDATE:

    Canyon were able to confirm that it was only a crack in the paint... I'm guessing they've seen this issue before as they were pretty clear in their statement. 'you will be able to ride it without any safety issues' they said. So i'm now enjoying my bike trip across the south of the Netherlands and afterwards they'll pick the bike up at my home and replace the frame without any costs. Must say i'm impressed by this service level.

    All is well now :-)

    So they're passing them off as 'paint cracks' - but they're giving you a new frame anyway.
  • Vino'sGhost
    Vino'sGhost Posts: 4,129
    Imposter wrote:
    efvink wrote:
    UPDATE:

    Canyon were able to confirm that it was only a crack in the paint... I'm guessing they've seen this issue before as they were pretty clear in their statement. 'you will be able to ride it without any safety issues' they said. So i'm now enjoying my bike trip across the south of the Netherlands and afterwards they'll pick the bike up at my home and replace the frame without any costs. Must say i'm impressed by this service level.

    All is well now :-)

    So they're passing them off as 'paint cracks' - but they're giving you a new frame anyway.

    LOL shush :)
  • kirkee
    kirkee Posts: 369
    redvision wrote:
    Canyon will sort it. But i suspect you will have a wait whilst they arrange the warranty replacement.
    Unfortunately there is no chance they will cover your holiday bike hire costs.

    My tip, hire a really cheap nasty crap bike. Then when you get back and ride the canyon it will feel even better than it would have! :)
    Or get that cheap bike anyway and realise that the cheap bike is a good bike, you may wonder why you spent money on the expensive bike in the first place!?
    Caveat - I buy and ride cheap, however, I reserve the right to advise on expensive kit that I have never actually used and possibly never will
  • Alexneylon77
    Alexneylon77 Posts: 5
    Hi,

    Just wondering how you got on regarding the crack! As I have got a crack on my frame in a different place and have just sent it off!

    Need it in 2 weeks as I have got an event booked!

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