Pairing wahoo element with phone

cycleclinic
cycleclinic Posts: 6,865
edited February 2018 in Road general
I am trying to pair my element with my phone. I have downloaded the app I start it up and select pair device. On the element I select pair phone and I try to scan that qr code but nothing, letter nothing happens.

How can I get this to work.
http://www.thecycleclinic.co.uk -wheel building and other stuff.
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Comments

  • noodleman
    noodleman Posts: 852
    Have you got Bluetooth turned on?
    argon 18 e116 2013 Vision Metron 80
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  • cycleclinic
    cycleclinic Posts: 6,865
    Yes I Checked that.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • cycleclinic
    cycleclinic Posts: 6,865
    And my phone does not see the element either.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • cgfw201
    cgfw201 Posts: 674
    could be some kind of software bug happening, I had to re-pair mine a couple of times this morning after 2 months with no issues.
  • cycleclinic
    cycleclinic Posts: 6,865
    but you could actually pair it i fall at the first hurdle. Maybe it is the phone, wahoo or me. I cant tell.

    What is supposed to happen when you put your phone over the QR code on the wahoo screen. That is what I dont know because it has not happened to me.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • cycleclinic
    cycleclinic Posts: 6,865
    and as of last night and again this morning my computor wont see the elment as an external drive to upload files. all in all this wahoo is turning out to be worse than a garmin. I seem to get all the dodgy kit.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • noodleman
    noodleman Posts: 852
    What phone is it?
    argon 18 e116 2013 Vision Metron 80
    Bianchi Oltre XR Sram Red E-tap, Fulcrum racing speed xlr
    De Rosa SK pininfarina disc
    S Works Tarmac e-tap 2017
    Rose pro sl disc
  • bondurant
    bondurant Posts: 858
    To answer the 'what happens' question - the QR reader on the app registers the QR code and then the app can authorise the device and control it. It's very obvious something is happening.
  • bondurant
    bondurant Posts: 858
    Oh, and plugging it into the computer won't make a difference, it's not an external drive like Garmins are. When I plug mine in nothing happens either. It's all done via the app / bluetooth.
  • bondurant
    bondurant Posts: 858
    Can you see the QR reader on your phone when you try and pair? It's like a gunsight.
  • cycleclinic
    cycleclinic Posts: 6,865
    Huawei p10 plus is the phone and when I start the app and click pair device the screen comes up to scan the code on the element. When I place the phone over the wahoo nowt happens. there is no gunfight though just a box to get the 2d barcode in.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • cycleclinic
    cycleclinic Posts: 6,865
    The PC did see the element as an external drive when I started using it it just stopped so no it has become useless.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • bondurant
    bondurant Posts: 858
    I'm out of ideas, sorry
  • noodleman
    noodleman Posts: 852
    Just looked on Wahoo website. Im afraid it says Huawei phones are not compatible with the companion app.
    argon 18 e116 2013 Vision Metron 80
    Bianchi Oltre XR Sram Red E-tap, Fulcrum racing speed xlr
    De Rosa SK pininfarina disc
    S Works Tarmac e-tap 2017
    Rose pro sl disc
  • superlightweight
    superlightweight Posts: 130
    Mmmm I've got a hauwei P-9 lite and it works fine with my elemnt?

    The only thing I can suggest is moving your phone in/out when lining up the barcode, as if zooming in and out. I seem to remember mine only reading the barcode from further away one time.
  • noodleman
    noodleman Posts: 852
    https://support.wahoofitness.com/hc/en- ... _site=true
    argon 18 e116 2013 Vision Metron 80
    Bianchi Oltre XR Sram Red E-tap, Fulcrum racing speed xlr
    De Rosa SK pininfarina disc
    S Works Tarmac e-tap 2017
    Rose pro sl disc
  • cycleclinic
    cycleclinic Posts: 6,865
    The app installed though and it said it was compatible. I did this before buying as they suggest. I cant install the app on my samsung tablet though no matter I thought I have a phone that will work.

    I cant seen to contact wahoo customer service. they are closed. So how do I get a refund if I cant contact them. I will try tomorrow if not I will sell and them the bill for the difference.

    rubbish piece of tech let down by crap bar mounts and software issues.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • noodleman
    noodleman Posts: 852
    thecycleclinic wrote:
    The app installed though and it said it was compatible. I did this before buying as they suggest. I cant install the app on my samsung tablet though no matter I thought I have a phone that will work.

    I cant seen to contact wahoo customer service. they are closed. So how do I get a refund if I cant contact them. I will try tomorrow if not I will sell and them the bill for the difference.

    rubbish piece of tech let down by crap bar mounts and software issues.

    But it does actually state that Huawei phones are not compatible and ok, the stem mount isn't great, being secured with zipp ties but there's nothing wrong with the out front or the TT mount that come supplied with the elemnt. Not really fair to call it a rubbish piece of tech when you haven't been able to try it.
    argon 18 e116 2013 Vision Metron 80
    Bianchi Oltre XR Sram Red E-tap, Fulcrum racing speed xlr
    De Rosa SK pininfarina disc
    S Works Tarmac e-tap 2017
    Rose pro sl disc
  • stevie63
    stevie63 Posts: 481
    I know, it would be like trying to fit tubeless tyres to a non compatible rim and then moaning that it doesn't inflate and declaring that tubeless is therefore rubbish tech. The fact is that android phones are hit and miss when it comes to Bluetooth compatibility and that's with Garmin as well.
  • mostly
    mostly Posts: 113
    mine arrived today and no issues with a huawei p10, worth attempting a factory reset on the wahoo?
  • wotnoshoeseh
    wotnoshoeseh Posts: 531
    Hmmm - concerned - I've just ordered a Wahoo ELEMNT Bolt after reading countless great things about them. I have an Android phone....
  • meanredspider
    meanredspider Posts: 12,337
    wotnoshoeseh wrote:
    Hmmm - concerned - I've just ordered a Wahoo ELEMNT Bolt after reading countless great things about them. I have an Android phone....

    From what I can tell, you'll be fine as long as it's not a huawei
    ROAD < Scott Foil HMX Di2, Volagi Liscio Di2, Jamis Renegade Elite Di2, Cube Reaction Race > ROUGH
  • Dave L
    Dave L Posts: 251
    meanredspider wrote:
    wotnoshoeseh wrote:
    Hmmm - concerned - I've just ordered a Wahoo ELEMNT Bolt after reading countless great things about them. I have an Android phone....

    From what I can tell, you'll be fine as long as it's not a huawei
    Or anything running Android older than version 4.3

    Having to pair with a phone is a bit of a double edged sword. My phone is too old, though it works fine for everything else I want to do with it. If I have to budget for a new phone too just to use a Bolt, it's a non starter for me. I'll wait a bit longer and see what else comes along.
    .
    Dave
  • cycleclinic
    cycleclinic Posts: 6,865
    Well tech is hit and miss depending on what it pairs too then it is pretty rubbish. My reference point is a garmin 500 which works well. It does not d maps or upload stuff but I can download the files that is a huge start over the wahoo which is usefless to me unless I buy another phone. Wahoo have not said it wont work they want the logs from the app however there instructions but as I am having email issues with my phone I cant send them. I will have to try again.

    Also as some poeple with the same phone have success it suggest a diffferent issue that is not so predictable.

    Also wahoo site clearly states if the app install and it verifies its O.K then all will be well which it isn't.
    The phone is new back in April for it has the latest android version.

    So yet more tech faff. Had two computers go down recently one was brand new and windows update failed to install properly and the operating system was lost. I am not very tech enthused at present.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • cycleclinic
    cycleclinic Posts: 6,865
    also there customer support will respond by e-mail but there number reach no one as they are always closed. not that great.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • cycleclinic
    cycleclinic Posts: 6,865
    Sold it to a forum member tech that gives me faff has to go. I wish him better luck. It is shame I liked the display.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • staffo
    staffo Posts: 82
    I had the same issue yesterday with my Nexus 5X. I was also having issues with the fingerprint sensor so I tried a factory reset which fixed both problems.
  • cycleclinic
    cycleclinic Posts: 6,865
    I simply cant be arsed with tech that is fiddly. wahoo need to work on this. Garmin in contrast can be plugged into my PC and I can read the files the old fashioned way. I am have bought a garmin 1000 today so I will have a play with that. I might be underwhelmed as well.

    A factory reset means I loose everything on my phone unless I spend time saving it all to an SD card. why would I want to do that for the sake of a silly computer? Time is precious. I am not wasting it on try to make a wahoo work.

    The fact it has to be paired with a phone to work is an issue for me anyway as I dont carry this big phone everywhere. I leave it at work often for example.
    http://www.thecycleclinic.co.uk -wheel building and other stuff.
  • stevie63
    stevie63 Posts: 481
    The thing is it only needs to be paired to the phone once to set things up. I don't bother hooking it up to my phone when on a ride and when I get back it uploads by wifi automatically. I would never go back to the old Fashioned Garmin way of setting up a computer. That to me is too much Faff.
  • staffo
    staffo Posts: 82
    thecycleclinic wrote:
    I simply cant be arsed with tech that is fiddly. wahoo need to work on this. Garmin in contrast can be plugged into my PC and I can read the files the old fashioned way. I am have bought a garmin 1000 today so I will have a play with that. I might be underwhelmed as well.

    A factory reset means I loose everything on my phone unless I spend time saving it all to an SD card. why would I want to do that for the sake of a silly computer? Time is precious. I am not wasting it on try to make a wahoo work.

    The fact it has to be paired with a phone to work is an issue for me anyway as I dont carry this big phone everywhere. I leave it at work often for example.
    The point I was making was that the problem was with my phone, not the GPS unit.

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