Why do Chain Reaction Returns Take So Looooooong??

AK_jnr

Delivery drivers generally drive like twats due to earning f*** all so I dont imagine a pint at lunch helps that whether it puts him over the limit or not.

cooldad

He delivers in a relatively small village, and drives quite normally.

But I'll be sure to tell the local mommies to lock up their children.

Matthewfalle

Man the barricades Pike, the delivery man is coming!

Rodrego Hernandez

Imposter wrote:

cooldad wrote:

He drives a car, and yes, I believe a pint at lunchtime is legal.

Legal assuming it doesn't put him over the limit. I just wondered if Hermes had a policy on that, that's all..

What a pathetic reaction. Some poor bloke on minimum wage has a pint at lunch and your reaction is one that his employer needs to give him permission. You need to take a long hard look at yourself.

imposter2.0

Rodrego Hernandez wrote:

Imposter wrote:

cooldad wrote:

He drives a car, and yes, I believe a pint at lunchtime is legal.

Legal assuming it doesn't put him over the limit. I just wondered if Hermes had a policy on that, that's all..

What a pathetic reaction. Some poor bloke on minimum wage has a pint at lunch and your reaction is one that his employer needs to give him permission. You need to take a long hard look at yourself.

Relax, 'Rodrego' - nobody's died yet. The guy can smoke crack on his lunchbreak for all I care. If NMW bothers you that much, then be sure to vote Labour on 8th June.

Man Of Lard

Imposter wrote:

cooldad wrote:

He drives a car, and yes, I believe a pint at lunchtime is legal.

Legal assuming it doesn't put him over the limit. I just wondered if Hermes had a policy on that, that's all..

You're making the assumption that it's not alcohol-free too

Garry H

Might be drinking a pint of whisky. Probably a paedo as well. Tell the Daily Mail, quick!

imposter2.0

Man Of Lard wrote:

Imposter wrote:

cooldad wrote:

He drives a car, and yes, I believe a pint at lunchtime is legal.

Legal assuming it doesn't put him over the limit. I just wondered if Hermes had a policy on that, that's all..

You're making the assumption that it's not alcohol-free too

True - the contents of the 'pint' were not specified

Man Of Lard

It could easily be a pint of alcohol free lager...

ZMC888

CRC is owned by Wiggle, so they think they now have the vast majority of the online bicycle retail market. It seems Wiggle want to kill off CRC and have degraded the customer service standards and delivery standards in order to make more money and wind down CRC. I don't think they really understand that the likes of Merlin and Tweeks can play the game rather well too.

I had a frustrating disaster from CRC with international deliveries through Skynet. CRC used fake customer service names, and cut and paste apologies. It also took them 5 working days after they confirmed the items were returned to sender to refund. No discount vouchers, not even a tenner, for two deliveries ruined. Never again - and that seems it's what Wiggle wants.

StillGoing

ZMC888 wrote:

CRC is owned by Wiggle, so they think they now have the vast majority of the online bicycle retail market. It seems Wiggle want to kill off CRC and have degraded the customer service standards and delivery standards in order to make more money and wind down CRC. I don't think they really understand that the likes of Merlin and Tweeks can play the game rather well too.

I had a frustrating disaster from CRC with international deliveries through Skynet. CRC used fake customer service names, and cut and paste apologies. It also took them 5 working days after they confirmed the items were returned to sender to refund. No discount vouchers, not even a tenner, for two deliveries ruined. Never again - and that seems it's what Wiggle wants.

What absolute waffle. Sure as hell makes financial sense to take over a company and then run it into the ground just to capture their share of the market. Wiggle is Wiggle and customers who choose to shop elsewhere aren't going to suddenly shop at Wiggle just because CR no longer exists or offers poor service. CR's prices are virtually identical to Wiggle's anyway. :roll: Personally, I've never had a problem buying anything from CR, Wiggle, Merlin or anyone else.

ZMC888

philthy3 wrote:

ZMC888 wrote:

CRC is owned by Wiggle, so they think they now have the vast majority of the online bicycle retail market. It seems Wiggle want to kill off CRC and have degraded the customer service standards and delivery standards in order to make more money and wind down CRC. I don't think they really understand that the likes of Merlin and Tweeks can play the game rather well too.

I had a frustrating disaster from CRC with international deliveries through Skynet. CRC used fake customer service names, and cut and paste apologies. It also took them 5 working days after they confirmed the items were returned to sender to refund. No discount vouchers, not even a tenner, for two deliveries ruined. Never again - and that seems it's what Wiggle wants.

What absolute waffle. Sure as hell makes financial sense to take over a company and then run it into the ground just to capture their share of the market. Wiggle is Wiggle and customers who choose to shop elsewhere aren't going to suddenly shop at Wiggle just because CR no longer exists or offers poor service. CR's prices are virtually identical to Wiggle's anyway. :roll: Personally, I've never had a problem buying anything from CR, Wiggle, Merlin or anyone else.

Sorry my anecdotal opinion differs from yours. You are obviously completely correct and must be worshipped as high overlord of all things.

It doesn't matter that 90% of people agree with me that CRC have massively slipped recently. :evil:

shimanobottombracket

Daniel B wrote:

Matthewfalle wrote:

Bungle73 wrote:

cooldad wrote:

You can also use Royal Mail. Mine normally take a few days. I regularly get multiple sizes and send back stuff that doesn't fit. Great system and free.

The box was too big to take the PO.

How can it be too big? The PO are quite good at this sort of thing. Their name sort of gives it away. Even a box with a bike in it isn't that big.

Or should the post read: "I couldn't be arsed to take the box to the PO so decided to use a courier firm instead now I'll slag them off here".

Agreed - I have sent a lounger chair back to Amazon through my local post office - was a struggle to get it up on the scales, but it got there fine.
I tend to use either RM or Collect+ for my CRC returns, and never had any issues - HERMES are SLOW, so am not surprised.
It's very good of CRC to offer free returns, and even better, imho, to offer 3 different variants, thus catering for people who may only have one of the 3 nearest to them.


The actual return, and refund process (Once they have the item\s) tends to be same day.
Pretty sure they also send you a nice e-mail to confirm it has been actioned.

I think they are a phenomenal retailer.

Not sure I understand this bit. That holds true even if the person lives in Twatt. I mean Proxima Centauri is the nearest star to our sun, but it would still take a while to get there, even longer if you use Hermes and not NASA.

Man Of Lard

It means that if you live in the sticks (where mail order is most useful) you may only have a choice locally to use one return service (for me Hermes is 800yds away, DPD 15 miles, Collect+ 18 miles, ...) So as much as Hermes boils my micturate, I suffer using them for convenience.

daniel_b

Man Of Lard wrote:

It means that if you live in the sticks (where mail order is most useful) you may only have a choice locally to use one return service (for me Hermes is 800yds away, DPD 15 miles, Collect+ 18 miles, ...) So as much as Hermes boils my micturate, I suffer using them for convenience.

Thankyou MOL, didn't see what was so tricky to pick up about that myself.

I live in a town, and have a post office 4 minutes walk away, a news agent that does Collect+ 3 minutes away, and a shop that does Hermes 10 minutes away.

If I'm sending a free return, I invariably go with Post office or Collect+, as the latter is on my way to and from work, but if I am paying to send something, I tend to use Hermes, as it's cheap, but slow - but as I tend to buy everything on credit card, and time it right, I would still get the refund before the bill is due, and if it doesn't happen, then it's not the end of the world.

Man Of Lard

Daniel B wrote:

Thankyou MOL, didn't see what was so tricky to pick up about that myself.

Nor me. Seemed obvious to me... And no, I don't live in Twatt (either of them)

pastryboy

CRC are crap now.

Takes longer than anyone else to dispatch.
When I put in my BC code it works and then when it comes time to checkout, the discount disappears and up goes the price. This renders the code invalid - has happened twice.
Made an order using collect+. Heard nothing then on the same day I got an email saying it was ready to collect, CRC sent me an email saying I had returned it and was getting a refund.

Not using them any more.

daniel_b

Not had any issues with CRC in recent memory.

Ordered a pair of shoes late last Wednesday, delivered today with tracking along the way, so knew when to expect it, and it duly arrived as promised.

My BC discount worked fine, but I do know that you need to login to use it, and on one of my browsers I had an issue, I assume with a cookie, where it wouldn't allow me to log on, and use the code.

I have in fact had an issue previously (Couple of years ago now) where I didn't want to miss out on an item, so ordered it anyway, then e-mailed them my code, and they duly refunded me the 10% I would have saved - to do that though, you do need to give them a chance to resolve, otherwise you have to pay the full 100%, you pays your money, you makes your choice.

navrig2

Navrig2 wrote:

Their deliveries don't seem to be any better either.

On 8th May I ordered a couple of Elite San Remo bike carriers from CRC - they appeared to be in stock. I checked the tracked deliver this morning and they are NOT yet with the courier.

Yesterday afternoon I ordered some camera kit from Amazon. Placed the order at about 1430. It was delivered this morning before 1030. I do not use Amazon Prime. One item was Free Standard and the other was £3.49 cheapest.

Now there is no need for me to have the camera kit so quickly and I am not suffering with the slower delivery by CRC but you can't help be selective when choosing your next order.

The bike carriers arrived today with no drama. That's exactly one week after ordering. Mostly, for me, internet orders rarely need to be "rushed" and I can usually live with a week or so for delivery. However it seems to me that we have all got to caught up in using delivery speed (and returns settlement) as a measure of quality of service. Have we become too impatient?

I guess price and delivery are the two most obvious things to consider. The chances are, we are not going to chose a seller because they use too much or too little packaging (altho' Amazon are serial offenders of "big (fish) cardboard box").

After price & delivery I would say website design with ease of navigation and selection would be next (Ribble take note).

After that, who cares....