Giant Warranty Issue

Hi, I've been having a noise problem with a Giant Defy bike I purchased 18 months ago from a local Giant dealer. I took it back the next day after purchasing it and after a week of to and fro and several attempts at replacing things like bearings etc, they said they replaced the fork. At the time, I rode it once and thought the problem had gone. Since then it's been on the trainer. I took it out today and the noise is back, even worse. A fellow rider said it's the headset.
Would this sort of thing still be covered under warranty?
https://www.giant-bicycles.com/_upload_ ... Policy.pdf
Would this sort of thing still be covered under warranty?
https://www.giant-bicycles.com/_upload_ ... Policy.pdf
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Posts
Try greasing the front skewer. Have seen this issue loads if not the headset.
I misunderstood the title of the thread..... It turns out it is a teeny-weeny warranty issue.
Actually..... not one at all. Grumbly head bearings or front skewer after a year and a half is the bicycle equivalent of taking a car back to the dealer when the ashtrays are full.
Having said that, I do not in any way condone smoking.
Advice to the OP..... 18 months is quite a short life for a head set, but they are cheap. And they can be greased and put back.
I'm struggling to see how you could be getting a noise from the headset area that isn't easily diagnosed by leaning on the handlebars and turning them whilst stationary. And even if it is noise from the headset area - replacing the bearings and fork should've resolved that - if it hasn't then it probably isn't that?
https://youtu.be/Yb26vdSeWpM
looking at that video - it looks like you were leaning on the bars shifting your weight forward and back a bit - without the front brake on.
On that assumption - I don't think it's the headset bearings - you're not really changing the load - if it was the bearings I'd expect that noise when you turn the bars side to side.
Thinking about what it could be - check the skewer tension - I doubt it as it's been on and off - but check it anyway.
If you can - try a different front wheel - that would eliminate spoke tension issues with the front wheel.
As I said - don't think it's the headset - anyway, the fork has been replaced and they've looked at the headset.
Moving up - the stem connects to the top of the fork steerer - I guess that's correctly tensioned - and it's been off and on - always worth a check.
and moving out - check the bolts are done up tightly on the stem to handlebar interface - my guess is that they are slightly loose.