Contacting MagicShine UK
FairyBike
Posts: 6
Has anybody else had difficulty contacting MagicShine UK?
I've been trying unsuccessfully to get through by phone and email (the contact form on their site isn't working), and wondered if I'm doing something wrong. Be good to know I can contact them if there's a problem with my light.
Thanks
I've been trying unsuccessfully to get through by phone and email (the contact form on their site isn't working), and wondered if I'm doing something wrong. Be good to know I can contact them if there's a problem with my light.
Thanks
0
Comments
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Did you buy directly from their site? If not you need to contact the seller if there's a problem.I don't do smileys.
There is no secret ingredient - Kung Fu Panda
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Parktools0 -
Thanks for your reply, cooldad.
Yes, I bought directly from the MagicShine UK site.0 -
I'll pm an email address I've got for them tonight when home from work.Bossnut - http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=13069531
Vengeance - http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=12897374&p=19829658&hilit=installed#p19829658
Some of the gear, less than no idea...0 -
Thanks0
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PM didn't arrive, Crazyjenkins01, although my email seems to be working OK.
Also, the message I sent to MagicShine UK on info@magicshine.co.uk has just been bounced back with a SERVFAIL error.0 -
hmmm... sent the pm this morning.
magicshineuk.co.uk though, that might be the problem.Bossnut - http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=13069531
Vengeance - http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=12897374&p=19829658&hilit=installed#p19829658
Some of the gear, less than no idea...0 -
Yes, Crazyjenkins01, that was exactly the problem. I've checked the MagicShine UK site, and the have the wrong email address on their contact page. Thanks. I'll email them now and point it out.
Also, got through on the phone and spoke to Bonita who was extremely helpful, and resolved my original question about the light and optional head band.
Thanks again0 -
contacted few times by email or/and facebook page and they'd replied fast, try facebook.
(maybe they have holidays now?)0 -
Thats good Fairy, glad she could help!
I found her really helpful, cant fault them at all.Bossnut - http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=13069531
Vengeance - http://www.bikeradar.com/forums/viewtopic.php?f=10017&t=12897374&p=19829658&hilit=installed#p19829658
Some of the gear, less than no idea...0