Bearing trouble, uncooperative manufacturer.

Duffs198

Got myself a new full sus back in July, ridden it about 50-80 miles so far almost all on trails, last month I noticed a clicking/creaking coming from the rear DT Swiss hub (happens whether youre pedalling or not and the frequency matches up exactly with wheel rotation speed). So I stripped off the cassette and the freehub and made it spotless and greased it a bit (not that this will do much with pressed bearings), you can feel the roughness when you turn the axle confirming my suspicions.

Last week I got round to emailing the manufacturer of the bike and expressed my frustration of the bearings being worn after only 80 miles, the response I got from them was that it is normal to need to replace bearings after this amount of time and as they are a moving part this is not a warranty issue! Now that sounds to me like total BS, wearing out a DT Swiss hub after 80 miles?!

Not sure on the best course of action from this point on....

cheers

JGTR

You need to take it back to the shop

Duffs198

It was purchased through a direct sales company, hence why I am contacting the manufacturer directly

doomanic

If you bought it on a credit card get them involved. Section 75 is your friend. http://www.choose.net/money/guide/featu ... claim.html

Duffs198

Is it worth getting them involved? Thinking i should take it to my LBS and sent the invoice to the company!
cheers for the link!

cooldad

Duffs198 wrote:

It was purchased through a direct sales company, hence why I am contacting the manufacturer directly

You still need to deal with the seller, that's who your contract is with.

Duffs198

It's a direct sales company, the manufacturer IS the seller

cooldad

Or just buy a bearing, probably under £10. Life is too short.

cooldad

Duffs198 wrote:

It's a direct sales company, the manufacturer IS the seller

I thought you meant the manufacturer of the wheel.

So Canyon? Good luck.

Duffs198

I would just buy the bearing but I don't have a press them Its more the fact that the gone after only 80 miles on a £1700 bike and all they can say is "its normal"

rockmonkeysc

Good luck with getting anything from Canyon, they're known for crap service.
You don't need a press to change bearings. A hammer and punch to carefully tap out the dead one and a socket which matches the outer diameter of the bearing to tap in the new one. Just take your time and make sure you keep it square.

kirby700

I'm sure bad service happens with Canyon bur sometimes they get it right. My mate bought a downhill bike from them after 3 months the paint was coming off the rockshox forks. They sent out a full new bike.......He was totally surprised.

Rightarmbad

RockmonkeySC wrote:

Good luck with getting anything from Canyon, they're known for crap service.
You don't need a press to change bearings. A hammer and punch to carefully tap out the dead one and a socket which matches the outer diameter of the bearing to tap in the new one. Just take your time and make sure you keep it square.

If it is a DT hub cassette side, depending on model he may need the special tool to remove the ring nut before he can access the bearing.

Tapping with a hammer may very well lead to it going in crooked and distorting the bearing well, a better method is to use a vice and use the old bearing to press it with.

Having said that, a skilled person can change a bearing with almost any tools without problem and a dropkick can use the best and still distort the housing and lead to bearing creaking in the housing.

https://www.amazon.com/DT-Swiss-Ring-Re ... B000NOPWJ2

rockmonkeysc

I did say take time to get it in square!
I've seen someone beat a headset bearing in to a carbon Specialized Demo frame with a rock at a downhill race! To be fair, he'd just crashed so hard it hit off the top fork crown and forced the bearing out.

cycleclinic

Is this actually a worn bearing though. a worn bearing will be rough. you have not mentioned the bearings are rough. creaking could be the wheel, spokes can creak as they rub.

FishFish

As above. They will read the first sentence of your email / letter and not analyse the content to determine the issue. And it is in a foreign language too.