Bearing trouble, uncooperative manufacturer.

Duffs198 · October 2016

Got myself a new full sus back in July, ridden it about 50-80 miles so far almost all on trails, last month I noticed a clicking/creaking coming from the rear DT Swiss hub (happens whether youre pedalling or not and the frequency matches up exactly with wheel rotation speed). So I stripped off the cassette and the freehub and made it spotless and greased it a bit (not that this will do much with pressed bearings), you can feel the roughness when you turn the axle confirming my suspicions.

Last week I got round to emailing the manufacturer of the bike and expressed my frustration of the bearings being worn after only 80 miles, the response I got from them was that it is normal to need to replace bearings after this amount of time and as they are a moving part this is not a warranty issue! Now that sounds to me like total BS, wearing out a DT Swiss hub after 80 miles?!

Not sure on the best course of action from this point on....

cheers

JGTR · October 2016

You need to take it back to the shop

Duffs198 · October 2016

It was purchased through a direct sales company, hence why I am contacting the manufacturer directly

doomanic · October 2016

If you bought it on a credit card get them involved. Section 75 is your friend. http://www.choose.net/money/guide/featu ... claim.html

Duffs198 · October 2016

Is it worth getting them involved? Thinking i should take it to my LBS and sent the invoice to the company!
cheers for the link!

cooldad · October 2016

Duffs198 wrote:

It was purchased through a direct sales company, hence why I am contacting the manufacturer directly

You still need to deal with the seller, that's who your contract is with.

Duffs198 · October 2016

It's a direct sales company, the manufacturer IS the seller

cooldad · October 2016

Or just buy a bearing, probably under £10. Life is too short.

cooldad · October 2016

Duffs198 wrote:

It's a direct sales company, the manufacturer IS the seller

I thought you meant the manufacturer of the wheel.

So Canyon? Good luck.

Duffs198 · October 2016

I would just buy the bearing but I don't have a press them

Its more the fact that the gone after only 80 miles on a £1700 bike and all they can say is "its normal"

rockmonkeysc · October 2016

Good luck with getting anything from Canyon, they're known for crap service.
You don't need a press to change bearings. A hammer and punch to carefully tap out the dead one and a socket which matches the outer diameter of the bearing to tap in the new one. Just take your time and make sure you keep it square.

kirby700 · October 2016

I'm sure bad service happens with Canyon bur sometimes they get it right. My mate bought a downhill bike from them after 3 months the paint was coming off the rockshox forks. They sent out a full new bike.......He was totally surprised.

Rightarmbad · October 2016

RockmonkeySC wrote:

Good luck with getting anything from Canyon, they're known for crap service.
You don't need a press to change bearings. A hammer and punch to carefully tap out the dead one and a socket which matches the outer diameter of the bearing to tap in the new one. Just take your time and make sure you keep it square.

If it is a DT hub cassette side, depending on model he may need the special tool to remove the ring nut before he can access the bearing.

Tapping with a hammer may very well lead to it going in crooked and distorting the bearing well, a better method is to use a vice and use the old bearing to press it with.

Having said that, a skilled person can change a bearing with almost any tools without problem and a dropkick can use the best and still distort the housing and lead to bearing creaking in the housing.

https://www.amazon.com/DT-Swiss-Ring-Re ... B000NOPWJ2

rockmonkeysc · October 2016

I did say take time to get it in square!
I've seen someone beat a headset bearing in to a carbon Specialized Demo frame with a rock at a downhill race! To be fair, he'd just crashed so hard it hit off the top fork crown and forced the bearing out.

cycleclinic · October 2016

Is this actually a worn bearing though. a worn bearing will be rough. you have not mentioned the bearings are rough. creaking could be the wheel, spokes can creak as they rub.

FishFish · October 2016

As above. They will read the first sentence of your email / letter and not analyse the content to determine the issue. And it is in a foreign language too.

Bearing trouble, uncooperative manufacturer.

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