Crack on BMC TMR02
Comments
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rastegorac95 wrote:
The actual response is like this, we dont know how deep the pothole was, so we cant make you valid the guarantee, it is your fault for bad driving, something like that.AK_jnr wrote:Are they trying to say you hit a bridge/barrier with it on the roof then, as surely that is the only way you could accidently crack your down tube in half! Or a road traffic accident!
Also, the lack of any other marks on the bike clearly proves this wasnt the case?
Well the frame shouldn't crack - if the wheel is undamaged then the impact couldn't have been out of the ordinary.
What shop was it? Consumer Rights Act puts the onus on the seller to prove there wasnt a fault when you bought it if within 6 months. If it is within 6 months take it back with a letter rejecting the bike as faulty - mention the consumer rights act - if they still wont play ball try BMC importers or court I suppose?[Castle Donington Ladies FC - going up in '22]0 -
If over 6 months dont give up but the onus is on you to provide expert opinion it was faulty when bought. All this is independent of any manufacturers warranty.[Castle Donington Ladies FC - going up in '22]0
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Well, I ve been mailing them and nobody answers, I have all the images and still afther 3 weeks my wheel has the same pressuare as before the crash. I Will puta the image of the pothole, I am 1,82cm taller and 82kg aprox. Consider that I was going less than 30kmh as before the pothole is a roundabout with los of traffic (if you want do a research of the traffic in Lima, Peru). Also I was trying to go right to Take the right late but a bus dont let me to do so(here People just dont care about you), so after the bus pass I Take the right lane behind him and the pothole appears I go over it, dont fall, dont get a puncture but get a crack on my trusty bike.
Sorry for the english if it is too bad. Again, Consider the worst traffic in london is the lightest kind of traffic here, so it is imposible to go to fast!0 -
You live in Lima, well that's a bit out side Trading Standards patch.0
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as far as pot holes go, it is big but looks quite smooth, almost like a ramp into and out of it, i don't see how that would cause that damage (not doubting you just can't work it out)www.conjunctivitis.com - a site for sore eyes0
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Looks like user error to me. Knowing how stiff those frames are it must have. Been one hell of an impact.0
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Reckon they would have been more inclined to believe you if you had actually damaged the wheel. Can't really understand how you would have had such a huge impact yet not even burst your tyre.
I'm not doubting your story but I think you're going to have a job convincing bmc to help you out with this.argon 18 e116 2013 Vision Metron 80
Bianchi Oltre XR Sram Red E-tap, Fulcrum racing speed xlr
De Rosa SK pininfarina disc
S Works Tarmac e-tap 2017
Rose pro sl disc0 -
I dont even toumble over the bike, not even a foto on the floor, that is not a hello of an impact, right?philbar72 wrote:Looks like user error to me. Knowing how stiff those frames are it must have. Been one hell of an impact.0 -
rastegorac95 wrote:
I dont even toumble over the bike, not even a foto on the floor, that is not a hello of an impact, right?philbar72 wrote:Looks like user error to me. Knowing how stiff those frames are it must have. Been one hell of an impact.
Yes, its one hell of an impact that doesn't look like it was done by hitting a pot holeI'm sorry you don't believe in miracles0 -
I think the best outcome the OP will be able to get is to purchase a discounted new frame under BMCs crash replacement scheme, assuming you registered it with BMC.
http://www.bmc-switzerland.com/int-en/s ... placement/0 -
What was the outcome?0
