Alton Towers Smiler ride reopening

Caught a piece on BBC Breakfast news this morning.
Are they basically saying that the crash was caused by human error, in that (minimum wage teenage?) staff are allowed to manually override safety features when re starting the ride.
And that the new safety procedure is that they have to go and get the old guy before restarting it now?
Are they basically saying that the crash was caused by human error, in that (minimum wage teenage?) staff are allowed to manually override safety features when re starting the ride.
And that the new safety procedure is that they have to go and get the old guy before restarting it now?
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I took the family to Alton Towers a few years ago and it really was a dreadful day. We were there about 8 hours, 6 hours of which were spent standing in a queue and, avoiding the really popular attractions, we managed to get on a total of 8 rides each lasting about a minute. Sod that for a game of soldiers.
Personally I have no interests in these places. I get my adrenaline from white water kayaking, climbing and occasionally going too fast down a very steep hill on my bike. If I had to pay that much for the thrill I'd simply not enjoy it. Overpriced and not very nice places to be in IMHO. Each to their own of course.