Ribble password

I've just had an email from Ribble Cycles saying they’ve got a new website, asking me to reset my password and offering a 5% discount code for my trouble.
It looks more than a bit dodgy and the official Ribble website crashed 5 minutes later.
It looks more than a bit dodgy and the official Ribble website crashed 5 minutes later.
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My concern when received the email was that it's a scam.
Surely no reputable business would email there customers a link and ask them to reset their password?
My thinking exactly, even if they do have a new website.
Wonder if they been hacked?
I tried ringing but can't get through.
Edit, can't seem to log in with my normal password. Maybe the email is genuine :?
Easty commuter
Tripster AT
If it is a scam, then it's pretty serious if all Ribble's database of customers details have been hacked, but having just been to the new Ribble website, I could not log-in with my current password, so I think it's probably genuine.
Website does look new but haven't been there for a while after I had hassle with them on a saddle I order a couple of years back.
Hi everyone,
Just want to say sorry for the confusion caused by the reset password email.
Firstly, it is genuine, new site teething issues.
Secondly, if you want a direct link…
https://www.ribblecycles.co.uk/customer ... tpassword/
And finally, the promo code is now working. If not then let me know.
Thanks for you patience and bringing it to our attention.
Kind regards,
Matthew, from Team Ribble.
Matthew Lawson
CDO
Emails with links asking to rest passwords are a terrible idea!
Ridley Fenix SL Ultegra Di2 - 2020 (Summer Bike)
Carrera Virtuoso - 2015 (Winter Bike)
Carrera Zelos - (Turbo Bike)
ex Focus Cayo Ultegra Di2 - 2016
ex Giant Defy 1 - 2015
Yep, has put me off buying from Ribble!
Evans price match Ribble 8)
In today's world an email requesting a password change is always going to arouse suspicion.
Incompetence and customer-disdain are everywhere.
Did they email you a link to change it though?
Ribble, on the other hand, did not send me an email. Instead I just got an “invalid login or password” error (nope again) with no further explanation when I tried to log in.
Since the opposite happened to antfly above, I have a feeling these companies are a total shambles behind their pretty new websites.
And the Evans online pricematch seems to have been dead for quite a while.
"Please advise if you are using an Apple device?
The code will not work with Apple device’s as yet our new website is not fully functioning on these devices"