I blame Wiggle..........

For excellent customer service 
My Blackburn Airtower 4 had started popping off of valves, and making a high pitched whistling noise when it was inflating.
I contacted Wiggle, after establishing that I bought it back in 2007, and they asked me to return it to them, which I did via Collect+ for free.
They also stated it would need to be inspected before they could either decide if it could be repaired, or replaced, and it were to be replaced I might just be given a discount on a new one.
They e-mailed a few days later to say that my order was so old that couldn't retrieve it from the system, and would I like a voucher for the original price paid of £35.
I replied to say yes, but was there any chance of having the Blackburn returned with the new pump order when I placed it, as it was still fine as an emergency pump, and I ideally didn't want to see it go to landfill, as it had served me so well.
They replied today to confirm the voucher number, and to say that my old mate the Blackburn was already being packaged up to be sent to me.
The beauty of this outcome, is that from reading reviews it would appear that the Blackburn pumps have gone down in quality a LOT, and this means I won't end up with one of the new ones, which was my sneaking fear.
Might be sad, but that kinda made my day, on a number of levels, and is the kind of thing that generates rants such as this, and also some kind of heightened loyalty - I think if I see something cheaper elsewhere, I'll go to Wiggle straight off to see if they will price match - for example.
Hope everyone is having a fine weekend

My Blackburn Airtower 4 had started popping off of valves, and making a high pitched whistling noise when it was inflating.
I contacted Wiggle, after establishing that I bought it back in 2007, and they asked me to return it to them, which I did via Collect+ for free.
They also stated it would need to be inspected before they could either decide if it could be repaired, or replaced, and it were to be replaced I might just be given a discount on a new one.
They e-mailed a few days later to say that my order was so old that couldn't retrieve it from the system, and would I like a voucher for the original price paid of £35.
I replied to say yes, but was there any chance of having the Blackburn returned with the new pump order when I placed it, as it was still fine as an emergency pump, and I ideally didn't want to see it go to landfill, as it had served me so well.
They replied today to confirm the voucher number, and to say that my old mate the Blackburn was already being packaged up to be sent to me.
The beauty of this outcome, is that from reading reviews it would appear that the Blackburn pumps have gone down in quality a LOT, and this means I won't end up with one of the new ones, which was my sneaking fear.
Might be sad, but that kinda made my day, on a number of levels, and is the kind of thing that generates rants such as this, and also some kind of heightened loyalty - I think if I see something cheaper elsewhere, I'll go to Wiggle straight off to see if they will price match - for example.
Hope everyone is having a fine weekend

Felt F70 05 (Turbo)
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
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Voodoo Bizango - 2014 - Dead - Hit by a car
Vitus Sentier VRS - 2017
Shame they don't stock more brands (Giant, Cannonade...) otherwise I would buy my next bike from them.
Commuting / Winter rides - Jamis Renegade Expert
Pootling / Offroad - All-City Macho Man Disc
Fast rides Cannondale SuperSix Ultegra
https://www.strava.com/athletes/8055230
http://www.bbc.co.uk/news/uk-northern-ireland-35545260
Wow, no I had not - I can't see that being a good thing for the cycling community as a whole.
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
Rule #9 // If you are out riding in bad weather, it means you are a badass. Period.
Rule #12 // The correct number of bikes to own is n+1.
Rule #42 // A bike race shall never be preceded with a swim and/or followed by a run.
2009 Scott Spark 60
2010 Ghost 5000
2011 Commencal Ramones AL1
2012 Commencal Meta AM1
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
It arrived today, £55 worth of Airtower 4!
I'm thinking I will likely sell this one on, as I have a replacement backup pump now.
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18