I blame Wiggle..........
daniel_b
Posts: 11,905
For excellent customer service
My Blackburn Airtower 4 had started popping off of valves, and making a high pitched whistling noise when it was inflating.
I contacted Wiggle, after establishing that I bought it back in 2007, and they asked me to return it to them, which I did via Collect+ for free.
They also stated it would need to be inspected before they could either decide if it could be repaired, or replaced, and it were to be replaced I might just be given a discount on a new one.
They e-mailed a few days later to say that my order was so old that couldn't retrieve it from the system, and would I like a voucher for the original price paid of £35.
I replied to say yes, but was there any chance of having the Blackburn returned with the new pump order when I placed it, as it was still fine as an emergency pump, and I ideally didn't want to see it go to landfill, as it had served me so well.
They replied today to confirm the voucher number, and to say that my old mate the Blackburn was already being packaged up to be sent to me.
The beauty of this outcome, is that from reading reviews it would appear that the Blackburn pumps have gone down in quality a LOT, and this means I won't end up with one of the new ones, which was my sneaking fear.
Might be sad, but that kinda made my day, on a number of levels, and is the kind of thing that generates rants such as this, and also some kind of heightened loyalty - I think if I see something cheaper elsewhere, I'll go to Wiggle straight off to see if they will price match - for example.
Hope everyone is having a fine weekend
My Blackburn Airtower 4 had started popping off of valves, and making a high pitched whistling noise when it was inflating.
I contacted Wiggle, after establishing that I bought it back in 2007, and they asked me to return it to them, which I did via Collect+ for free.
They also stated it would need to be inspected before they could either decide if it could be repaired, or replaced, and it were to be replaced I might just be given a discount on a new one.
They e-mailed a few days later to say that my order was so old that couldn't retrieve it from the system, and would I like a voucher for the original price paid of £35.
I replied to say yes, but was there any chance of having the Blackburn returned with the new pump order when I placed it, as it was still fine as an emergency pump, and I ideally didn't want to see it go to landfill, as it had served me so well.
They replied today to confirm the voucher number, and to say that my old mate the Blackburn was already being packaged up to be sent to me.
The beauty of this outcome, is that from reading reviews it would appear that the Blackburn pumps have gone down in quality a LOT, and this means I won't end up with one of the new ones, which was my sneaking fear.
Might be sad, but that kinda made my day, on a number of levels, and is the kind of thing that generates rants such as this, and also some kind of heightened loyalty - I think if I see something cheaper elsewhere, I'll go to Wiggle straight off to see if they will price match - for example.
Hope everyone is having a fine weekend
Felt F70 05 (Turbo)
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 18
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Comments
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Wiggle are great, my light died in the rain after 15 months use and they refunded me without question.Saracen Tenet 3 - 2015 - Dead - Replaced with a Hack Frame
Voodoo Bizango - 2014 - Dead - Hit by a car
Vitus Sentier VRS - 20170 -
Yep, love Wiggle, and their price match is better than all the other big retailers (Evans, etc...)
Shame they don't stock more brands (Giant, Cannonade...) otherwise I would buy my next bike from them.x-x-x-x-x-x-x-x
Commuting / Winter rides - Jamis Renegade Expert
Pootling / Offroad - All-City Macho Man Disc
Fast rides Cannondale SuperSix Ultegra0 -
Yep i have been using wiggle a lot over the past year & never had a problem. Great customer service.!!0
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have we seen that Wiggle are looking to takeover CRC? No, really
http://www.bbc.co.uk/news/uk-northern-ireland-35545260FCN = 40 -
MTB-Idle wrote:have we seen that Wiggle are looking to takeover CRC? No, really
http://www.bbc.co.uk/news/uk-northern-ireland-35545260
Wow, no I had not - I can't see that being a good thing for the cycling community as a whole.Felt F70 05 (Turbo)
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 180 -
Hope they don't lose the CRC staffRule #5 // Harden The Feck Up.
Rule #9 // If you are out riding in bad weather, it means you are a badass. Period.
Rule #12 // The correct number of bikes to own is n+1.
Rule #42 // A bike race shall never be preceded with a swim and/or followed by a run.0 -
I use Wiggle as my first port of call for all bike stuff. Never had any problems at all, prompt delivery, decent prices, couldn't ask for more really0
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I bet shares in Harribo went up on the news1997 Gary Fisher Big Sur
2009 Scott Spark 60
2010 Ghost 5000
2011 Commencal Ramones AL1
2012 Commencal Meta AM10 -
In unfortunate news, it now turns out that I was given false information twice, and that there was no way they could return the pump to me, and it has instead been sent to Blackburn, who will destroy it won't they - what a waste :-(Felt F70 05 (Turbo)
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 180 -
Daniel B wrote:In unfortunate news, it now turns out that I was given false information twice, and that there was no way they could return the pump to me, and it has instead been sent to Blackburn, who will destroy it won't they - what a waste :-(0
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In a turn of events I was not expecting, they contacted me last week to say they had recieved a replacement pump from Blackburn, and had sent it out to me.
It arrived today, £55 worth of Airtower 4!
I'm thinking I will likely sell this one on, as I have a replacement backup pump now.Felt F70 05 (Turbo)
Marin Palisades Trail 91 and 06
Scott CR1 SL 12
Cannondale Synapse Adventure 15 & 16 Di2
Scott Foil 180