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Busted goods from eBay

delete_my_accountdelete_my_account Posts: 192
edited February 2015 in The hub
I bought something from an eBay company in October and it's busted despite normal use.

Do I contact the company on eBay or go direct to the manufacturer?

Cheers.
Delete my censored account.

Posts

  • QubeQube Posts: 1,899
    Go back to who you bought it from in the first instance.
  • delete_my_accountdelete_my_account Posts: 192
    What does one do if they don't reply?
    Delete my censored account.
  • QubeQube Posts: 1,899
    You could try PayPal....see if they can help out.

    There is a procedure they have to follow.
  • HertsGHertsG Posts: 129
    October?

    February?

    Neither eBay nor PayPal will be interested.

    What was the item?
  • FishFishFishFish Posts: 2,152
    HertsG wrote:
    October?

    February?

    Neither eBay nor PayPal will be interested.

    What was the item?

    Take the advice and try pay pal and ebay - these are not cowboy outfits.
    ...take your pickelf on your holibobs.... :D

    jeez :roll:
  • HertsGHertsG Posts: 129
    FishFish wrote:
    HertsG wrote:
    October?

    February?

    Neither eBay nor PayPal will be interested.

    What was the item?

    Take the advice and try pay pal and ebay - these are not cowboy outfits.
    They are not cowboy outfits - they allow you 30 days to complain to the seller under the eBay Money Back Guarantee scheme.

    That's 30 days, not 4 or 5 months!
  • delete_my_accountdelete_my_account Posts: 192
    Thanks for the help. I'll try altering the feedback and going through PayPal.

    The busted thing is a KCNC SmartMount. It's got two cracks going all the way through the mount part. I used a torque wrench, only a lightweight light and a Garmin were on there. It was £20 so I'm not happy.

    I know PayPal only give 30 days or whatever it is to complain but when you buy something brand new from a company it should not break after five months - regardless of how long you get to complain to PayPal.
    Delete my censored account.
  • cooldadcooldad Posts: 32,601
    So let the seller know through Ebay message system. You can pick it up from your list of bought stuff.
    Don't badmouth them before you've given them a chance to sort it out.

    It's not rocket science.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
  • delete_my_accountdelete_my_account Posts: 192
    I have messaged them. And after four days they had not replied.

    Hence my second post "What does one do if they don't reply?"

    How do you badmouth a company without giving any indication as to which company you're talking about?
    Delete my censored account.
  • cooldadcooldad Posts: 32,601
    You didn't say at that point you'd messaged them with no reply. Being specific always helps.

    You can go through the returns process anyway.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
  • HertsGHertsG Posts: 129
    cooldad wrote:

    You can go through the returns process anyway.

    Most vendors limit returns to 2 weeks!
  • Manc33Manc33 Posts: 2,157
    Let's have a whip round.
  • cooldadcooldad Posts: 32,601
    HertsG wrote:
    cooldad wrote:

    You can go through the returns process anyway.

    Most vendors limit returns to 2 weeks!

    Not if something breaks, that's if you change your mind.

    Buying online/Ebay is exactly the same as buying from a shop.
    I don't do smileys.

    There is no secret ingredient - Kung Fu Panda

    London Calling on Facebook

    Parktools
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