Winstanleys not covering themselves in glory...

Ber Nard

Angus Young wrote:

I don't really care too much about the tyre itself (apart from the afore mentioned missed ride), it's not a big deal. But I do take issue with people not accepting responsibility for their errors, which is what Winstanleys have done by refusing to pul out any extra stops and insisting on proceeding as if nothing had happened.

They haven't; they arranged collection of the incorrect item at their own cost which, I'm sure you'll agree, admits fault.

Angus Young wrote:

If you make a mistake, put it right. It's simply good business.

Assuming they then sent you the correct tyre, they have put the mistake right. They just did it their way, not yours.

I do think you have a point. I work in customer services and, personally, I'd have dispatched the correct tyre with a pre-paid Jiffy for the return of the wrong tyre. Something of relatively low value isn't worth the argument.

That said, if your last two emails are quoted verbatim, I'd be glad not to have you as a customer. It doesn't hurt to be civil, even if things aren't going your way.

Angus Young

njee20 wrote:

... and you come across as a dick.

I know. Expecting people to accept responsibility for their errors really does make me look bad.

Angus Young

Ber Nard wrote:

Angus Young wrote:

I don't really care too much about the tyre itself (apart from the afore mentioned missed ride), it's not a big deal. But I do take issue with people not accepting responsibility for their errors, which is what Winstanleys have done by refusing to pul out any extra stops and insisting on proceeding as if nothing had happened.

They haven't; they arranged collection of the incorrect item at their own cost which, I'm sure you'll agree, admits fault.

To fully accept responsibility they would have shouldered any further inconvenience, as you yourself would have by sending the Jiffy. Winstanleys expected me to be further inconvenienced as a result of their error and to just carry on as normal.

Ber Nard wrote:

Angus Young wrote:

If you make a mistake, put it right. It's simply good business.

Assuming they then sent you the correct tyre, they have put the mistake right.

I cancelled and ordered (painlessly) from someone else.

Ber Nard wrote:

They just did it their way, not yours.

It's not about doing it my way. You can't make mistakes but then carry on as if nothing happened.

Ber Nard wrote:

I do think you have a point. I work in customer services and, personally, I'd have dispatched the correct tyre with a pre-paid Jiffy for the return of the wrong tyre. Something of relatively low value isn't worth the argument.

Exactly how it should have been handled.

Ber Nard wrote:

That said, if your last two emails are quoted verbatim, I'd be glad not to have you as a customer. It doesn't hurt to be civil, even if things aren't going your way.

Yes, they are verbatim. But notice how polite I was until it became clear that they intended to carry on as if nothing had happened. They were, effectively, ignoring the fact that they'd made a mistake and treating this as if it was just a regular, customer driven return.

njee20

Angus Young wrote:

njee20 wrote:

... and you come across as a dick.

I know. Expecting people to accept responsibility for their errors really does make me look bad.

No, stomping up and down with your pathetic passive aggressive replies and belittling the person you're dealing with makes you look like a dick. If it was that time critical walk into a bricks and mortar shop FFS. Yes, it's poor, but even if I was empowered to I'd not be remotely inclined to help you in your situation. In fact, I'd take great joy in toeing the corporate line and watching your blood pressure sky rocket.

Angus Young

njee20 wrote:

Angus Young wrote:

njee20 wrote:

... and you come across as a dick.

I know. Expecting people to accept responsibility for their errors really does make me look bad.

No, stomping up and down with your pathetic passive aggressive replies and belittling the person you're dealing with makes you look like a dick. If it was that time critical walk into a bricks and mortar shop FFS. Yes, it's poor, but even if I was empowered to I'd not be remotely inclined to help you in your situation. In fact, I'd take great joy in toeing the corporate line and watching your blood pressure sky rocket.

Did you not read the bit about having ordered in plenty of time and there being no bricks and mortar shops anywhere near that had what I wanted? And did you not see how polite I was until it became clear that they were going to do nothing to correct their mistake but were just going to treat it as a regular, customer driven return? Given that you agree it was poor, then you'd just sit back and accept it?

My blood pressure wasn't sky rocketing. I just expect proper service.

njee20

How did you order in plenty of time, if there was no time to get another one sent out after the incorrect one was returned, or as suggested, order another one from another vendor?

I don't think you're a model of politeness in your original emails frankly, you're a bit brisk (as you have every right to be), but I don't think they'll be using that as an example of a model customer any time soon, and then you become a petulant child.

Angus Young

njee20 wrote:

How did you order in plenty of time, if there was no time to get another one sent out after the incorrect one was returned, or as suggested, order another one from another vendor?

I don't think you're a model of politeness in your original emails frankly, you're a bit brisk (as you have every right to be), but I don't think they'll be using that as an example of a model customer any time soon, and then you become a petulant child.

Seriously? So you don't think that waiting for a courier to arrive for collection, waiting for the tyre to reach them and then another one to be sent out and reach me would have made a huge difference to the delivery timescale? Really? And that's not to mention them taking a day or more to reply to each email I sent. I should probably have included the times with the emails in the first post as their response probably seems quite snappy from what I put up here.

Petulant child? Give me a break. I just expect people to their job and I let them know about it when they don't. If you're happy to sit there and let them walk all over you, then that's your choice. I expect them to handle their mistakes the same way I handle mine and I'm not going to just sit there and wait at their convenience.

njee20

They are doing their job, just not doing it in the way you're telling them to do it...

Barnymeinhoff

everyone, step away from the thread and go play bikes...

Angus Young

njee20 wrote:

They are doing their job, just not doing it in the way you're telling them to do it...

Yes, exactly. Though I'd use the word 'expecting' rather than 'telling'. They should have done better and it would have cost them nothing to do so.

njee20

So you agree they're doing their job, your expectations are just greater.

I'm more put off dealing with you than I am Winstanley's on the back of this.

Angus Young

njee20 wrote:

So you agree they're doing their job

Not, not really.

njee20 wrote:

your expectations are just greater.

My expectations are that when someone makes a mistake they pick up the tab for that mistake and don't expect to just carry on as if nothing happened.

So, do I take it that if someone makes a mistake you're happy for them to just shrug their shoulders and just wait it out until it's convenient for them?

njee20

They are picking up the tab. You just disagree with their policy that they need to receive the wrong goods back first.

That's their policy. You don't like it. You had a hissy fit.

I'd be irritated, and would probably not use them again. I wouldn't send aggressive and insulting emails and generally shout until I got my way.

Angus Young

Hissy fit?

O.K. We're not going to get anywhere with this, are we. I can't understand why you'd just sit there and take it, though.

WindyG

andyrm

What exactly was the point of this thread?

Looks to me more like one of the usual rants from socially inept angry middle aged men over on STW.

Did you get an exchange/refund? If yes, put the minor delivery mixup in a mental box, put that box on the shelf and move on. If no, wait until Monday, CALL someone at the shop, ask to speak to a manager, and POLITELY explain the situation and ask for their help and what they can do for you.

I'm assuming from your user name that you are male. This emotional outpouring over a bike tyre is not expected behaviour of a grown man.

Cheer up.

Angus Young

andyrm wrote:

What exactly was the point of this thread?

Looks to me more like one of the usual rants from socially inept angry middle aged men over on STW.

Did you get an exchange/refund? If yes, put the minor delivery mixup in a mental box, put that box on the shelf and move on. If no, wait until Monday, CALL someone at the shop, ask to speak to a manager, and POLITELY explain the situation and ask for their help and what they can do for you.

I'm assuming from your user name that you are male. This emotional outpouring over a bike tyre is not expected behaviour of a grown man.

Cheer up.

Was that the contribution of a grown man? I have moved on. The only reason this thread is still alive is because others can't.

Angus Young

WindyG wrote:

True.

The only thing we seem to be learning now is that this kind of service probably still exists because so many people think it's acceptable.

Antm81

Angus Young wrote:

Was that the contribution of a grown man? I have moved on. The only reason this thread is still alive is because others can't.

You say you've moved on, yet next post

Angus Young wrote:

True.

The only thing we seem to be learning now is that this kind of service probably still exists because so many people think it's acceptable.

If you don't like their service, don't use them again, just stop bleating on about it, it's not going to change anything, thousands of others are happy to use them still.

Angus Young

Antm81 wrote:

Angus Young wrote:

Was that the contribution of a grown man? I have moved on. The only reason this thread is still alive is because others can't.

You say you've moved on, yet next post

Angus Young wrote:

True.

The only thing we seem to be learning now is that this kind of service probably still exists because so many people think it's acceptable.

If you don't like their service, don't use them again, just stop bleating on about it, it's not going to change anything, thousands of others are happy to use them still.

I'm not bleating about anything. Just putting my side of the argument to people who think I'm wrong to complain about shitty service. If no-one else wades in (as you did) the thread will die.

Antm81

Angus Young wrote:

Antm81 wrote:

Angus Young wrote:

Was that the contribution of a grown man? I have moved on. The only reason this thread is still alive is because others can't.

You say you've moved on, yet next post

Angus Young wrote:

True.

The only thing we seem to be learning now is that this kind of service probably still exists because so many people think it's acceptable.

If you don't like their service, don't use them again, just stop bleating on about it, it's not going to change anything, thousands of others are happy to use them still.

I'm not bleating about anything. Just putting my side of the argument to people who think I'm wrong to complain about sh!tty service. If no-one else wades in (as you did) the thread will die.

Why start the thread though? It's pointless, it's not going to change anything and just makes you sound like an attention seeking idiot if I'm honest. If their service is that bad put in a complaint to them, not post it all over a forum it achieves nothing.

Angus Young

Of course it's not going to achieve anything. Didn't think it would. I'm amazed how many people think you should just bend over and take it, though. I guess that's why there's still service like this out the - they know there's enough people who'll just take whatever they get. It's not like I was asking them to move mountains.

njee20

You're really not getting it are you?!

You were a dick about it. Why not phone the shop as suggested? I'd be irritated, and would probably not use them again, but it's not really the end of the world is it? It's all a bit pathetic that you care so much. You're clearly not taking on board anything that's being said here, just frothing at the mouth a little more with each person who tells you to suck it up and move on!

Angus Young

njee20 wrote:

You're really not getting it are you?!

You were a dick about it. Why not phone the shop as suggested? I'd be irritated, and would probably not use them again, but it's not really the end of the world is it? It's all a bit pathetic that you care so much. You're clearly not taking on board anything that's being said here, just frothing at the mouth a little more with each person who tells you to suck it up and move on!

What difference would phoning have made? I'd have got the same answer. That's what you're hanging on?

You're the one missing the point. I've stated several times in this thread that I don't care that much and that it's not really that much of a big deal. No-one's frothing at the mouth. If you choose not to listen to what I'm saying I can't do much about that. It's not me who's keeping this thread alive now, it's you. But I do reserve the right to respond to silly posts. Seriously, just don't respond and the thread will die.

njee20

The thread you started to publicise the 'bad treatment' you got from Winstanley's? That you now want to die? So remind me what the point is? :roll:

Angus Young

Wow, you really have got your teeth into this one, haven't you.

I don't "want" it to die. I don't care if it lives or dies. I'm simply stating, in response to the accusation that I'm so worked up over this that I can't let it go, that I have and that this thread would have died many posts ago if you hadn't kept it going. It's not me banging on about this now, it's you.

stubs

Has anyone blamed Wiggle yet

Angus Young

Well, I've always had good service off them so they're off the hook this time. :-)

The Rookie

Yawn........zzzzzzzzzzzzz