Brand new wheels not true ..

scooterb
scooterb Posts: 90
edited September 2014 in Road general
Hi all ,

I have just bought a set of new wheels £350.00 and now i have just mounted them ive noticed that the rear is about 2-3mm out of true and the front is also very slightly out, actually the front feels like the rim has a defect rather than out of true, when i hold my finger close to it you can feel the rub but cant so much as see it.

I rang them today regarding the rear being out ( i had'nt noticed the front aswell when i rang) and they said they will true it up.

What do you people recommend i do when i go back to the shop? Its a 60 mile round trip aswell .
I think i should ask for another new set instead but wanted to ask you guys how i go about it .

Thanks , scott
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Comments

  • sloppyschleckonds
    sloppyschleckonds Posts: 8,019
    A wheel being out of true isn't the end of the world, unless you fall off and die. Then it is.

    Can't you true it yourself?
    I'm sorry you don't believe in miracles
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    take them back. I t doesn't hurt saying which wheels these are
    left the forum March 2023
  • scooterb
    scooterb Posts: 90
    edited September 2014
    Novatec jetfly
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    scooterb wrote:
    You mean just true it up myself ?


    Take them back
    left the forum March 2023
  • letap73
    letap73 Posts: 1,608
    scooterb wrote:
    You mean just true it up myself ?

    That's a typical response from Sloppy - not all people can true a bike wheel, why not get in touch with shop in question and see if you can get it sorted out.
  • danlikesbikes
    danlikesbikes Posts: 3,898
    If the shop have said they will true them up can you not just take them back, sounds like they are trying to resolve the issue.

    Guess it's a PITA but take them back and problem solved
    Pain hurts much less if its topped off with beating your mates to top of a climb.
  • scooterb
    scooterb Posts: 90
    Yeah , im gonna take them back, but should i ask for another set instead of asking to true it? Should'nt they be spot on anyway?
    Its a pain that i could'nt ride today and have to do the 60 mile trip again on monday thats all.
  • danlikesbikes
    danlikesbikes Posts: 3,898
    Wheels should be, but the point is they become out of true so they can be put back all part of maintenance. If you changed for newer than your new pair they would at some point not be true so no real difference.
    Pain hurts much less if its topped off with beating your mates to top of a climb.
  • scooterb
    scooterb Posts: 90
    Yeah , ok thanks

    I might give it go myself and save the journey then.
  • danlikesbikes
    danlikesbikes Posts: 3,898
    If your going to have a go yourself there are lots of tutorials on YouTube. Or just take them to the shop and they will sort them out for you.
    Pain hurts much less if its topped off with beating your mates to top of a climb.
  • rob21
    rob21 Posts: 284
    Forget truing them yourself,you could do more harm than good.
    Take them back and get them to sort it.
    as for a new set i cant see them giving you them,although if you dont aks you wont know.
  • scooterb
    scooterb Posts: 90
    Yeah ok ' ill leave it to them then.

    Thanks .
  • kingstonian
    kingstonian Posts: 2,847
    SloppySchleckonds wrote:
    A wheel being out of true isn't the end of the world, unless you fall off and die. Then it is.

    Can't you true it yourself?


    Weird response. Surely they shouldn't sell a wheel out of true in the first place.

    You can guarantee that is the purchaser tried and failed to true it themselves that the seller would say it had invalidated the warranty or right of return etc. I wouldn't true it myself, I'd take it back and let them fix the problem they created by not checking what they were selling,
  • dilatory
    dilatory Posts: 565
    Kingstonian wrote:
    SloppySchleckonds wrote:
    A wheel being out of true isn't the end of the world, unless you fall off and die. Then it is.

    Can't you true it yourself?


    Weird response.

    Guy has 4384 "weird" responses. Must have good wifi signal under his bridge.
  • scooterb
    scooterb Posts: 90
    Thanks , this is more like the response i was looking for.
  • scooterb
    scooterb Posts: 90
    SloppySchleckonds wrote:
    A wheel being out of true isn't the end of the world, unless you fall off and die. Then it is.

    Can't you true it yourself?

    And yeah , definitely a bit odd :?:
  • ju5t1n
    ju5t1n Posts: 2,028
    scooterb wrote:

    What do you people recommend i do when i go back to the shop? Its a 60 mile round trip aswell .
    I think i should ask for another new set instead but wanted to ask you guys how i go about it .

    Make them aware of the inconvenience - tell them it’s a 60 mile round trip. And tell them it’s being discussed on a public forum. I had to return a faulty bike to Condor once, which meant a 35 mile drive into London. I got a couple of bidons and a cap out of it. Not much I know (and it was all Condor branded stuff), but better than a poke in the eye.
  • scooterb
    scooterb Posts: 90
    Yeah , cool :wink:
  • thegibdog
    thegibdog Posts: 2,106
    If you ride your bike to the shop and get them to true the wheels while you wait it won't be a wasted 60 mile round trip but a 60 mile bike ride with a stop off half way. :)
    https://gibworth.mypixieset.com
  • smoggysteve
    smoggysteve Posts: 2,909
    If you have never trued a wheel before a brand new set is probably not the smartest place to start. Especially when the first spoke goes PING!
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    If the wheels are not true from day one, think about what else can be wrong with them... clearly the builder was having a day off, so in my view it's not even worth it to get them trued by the shop... as something else will turn out to be not just right... just return them on the grounds that they are not fit for purpose and get something else... it is your right as a consumer

    I like to think there is a bit more to wheel building than just getting them aligned between two gauges
    left the forum March 2023
  • scooterb
    scooterb Posts: 90
    Yeah thats what i reckon too, im going to ask for another set or a refund, they should be true from the start.

    I'll let you know the outcome tomorrow .
  • scooterb
    scooterb Posts: 90
    So , update for today
    Drove out to the shop with the wheels and my bike (to show the wheel when mounted).
    I had no problems with an exchange for a new pair, however i thought id better mount them and check before i leave, and to my surprise the rear was out of true again? so i gave it back and he went into the work shop and gave it a tweek or whatever he done? i was'nt looking, came back & put the wheel in the box, is it done i said ? yes he said,it was only a thou or so out, (was visibly more than that) Ok thanks , so is this a common thing i say ? no not really, all wheels are never dead true, even those carbon zipps up there can sometimes be a little out , oh ok . He says , Any more problems then just bring them back again , i hope not its been a 60 mile round trip for me :wink: and i leave.

    Get back home , mount the wheels and would you beleive it, the rear is out ! The d*@k head never even done anything to it ,( i should of mounted and checked them again, but instead i took his word for it!) FFS :x
    So balls to it, i get my spoke key out & true it myself, only took about 10 mins and is now pretty good, however as soon as i put air in the tyre it went out of true again :?: so i gave it another tweek whilst inflated and now its good again . :? Jee's what a work up !

    Just grips my poo that you hand over your hard earned cash to an LBS and all you get back is a kick in nuts!
    Now a days it just seems the LBS are just too busy to help out even if it is there responsibility! Im pretty good with bike mechanics but this time i thought this aint my problem so i'll take them back, what a waste of time and fuel.

    All i need now is to go for a test ride and for a spoke to ping :lol: Ah the joys of upgrading.
    Over and out !
  • sloppyschleckonds
    sloppyschleckonds Posts: 8,019
    scooterb wrote:
    So balls to it, i get my spoke key out & true it myself, only took about 10 mins and is now pretty good, however as soon as i put air in the tyre it went out of true again :?: so i gave it another tweek whilst inflated and now its good again . :? Jee's what a work up !

    Everyone loves a happy ending
    I'm sorry you don't believe in miracles
  • Colinthecop
    Colinthecop Posts: 996
    Did I miss the naming of this LBS...?
  • kingstonian
    kingstonian Posts: 2,847
    I would never have walked out of the shop without checking that the wheel was true.

    The LBS sounds cowboy-ish and best avoided.
  • scooterb
    scooterb Posts: 90
    Abbots ann cycles, just outside Andover.

    Never been there before but they were the nearest stockists to me.
  • sloppyschleckonds
    sloppyschleckonds Posts: 8,019
    Colinthecop wrote:
    Did I miss the naming of this LBS...?

    Probably opened years ago without much fanfare. It's not like launching a ship or something.

    I'll go for DJ Cycles or summat.
    I'm sorry you don't believe in miracles
  • Colinthecop
    Colinthecop Posts: 996
    SloppySchleckonds wrote:
    It's not like launching a ship or something.


    That's probably where they went wrong....
  • ugo.santalucia
    ugo.santalucia Posts: 28,317
    scooterb wrote:
    , so is this a common thing i say ? no not really, all wheels are never dead true, even those carbon zipps up there can sometimes be a little out , oh ok . He says , Any more problems then just bring them back again , i hope not its been a 60 mile round trip for me :wink: and i leave.

    Generally they are OK to be honest... however, I do remember being in a bike outlet outside Oudenaarde 3 years ago, waiting for a mate who was getting a wheel to replace his broken Ksyrium ahead of the Tour of Flanders... they had lots of wheels attached to a wall by the hub... and obviously what do you do? You spin them... they were all slightly off vertically.

    One of the reasons I like to build decent rims is that they are very round, without need for corrections. Many (expensive) rims fitted to factory wheels are not very round at all
    left the forum March 2023

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