Good experience with CRC

Like a lot of you, I tend to buy a lot of my stuff from CRC and Merlin etc.
Sometime ago I bought a component (A) from CRC which did not work as described; what was worse it actually damaged another component (B) of mine.
At first CRC seemed reluctant to believe that the component (A) that I had bought did not function properly. However, after explaining it to them why, they said return it. I also sent the component (B) that had been damaged by component A, back.
After a couple of weeks, I received an email form them stating that they would refund me the faulty component.
Furthermore, they also emailed me confirming that they will refund me the cost of the damaged component - it is now discontinued thus they could not replace it.
So all in, a good effort by CRC.
Sometime ago I bought a component (A) from CRC which did not work as described; what was worse it actually damaged another component (B) of mine.
At first CRC seemed reluctant to believe that the component (A) that I had bought did not function properly. However, after explaining it to them why, they said return it. I also sent the component (B) that had been damaged by component A, back.
After a couple of weeks, I received an email form them stating that they would refund me the faulty component.
Furthermore, they also emailed me confirming that they will refund me the cost of the damaged component - it is now discontinued thus they could not replace it.
So all in, a good effort by CRC.
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Not CRC's problem but something to watch out for though. BTW When I had this happen to me CRC refunded me the extra postal costs immediately.
retired 9.6kg Carrera Kraken
The Carrera Hardtail combined thread - come on all you Carrera's!
The Sons Scott Genius RC20 build
I do live in Northern Ireland though, could be favouritism
In all fairness Merlin & Wiggle have been just as good send it back refund/replace bish bosh done
Only time I have any problems is with the smaller outfits I guess they must get people who try it on and have to make sure but why so argumentative?
Last order I did was to J E James and they had it delivered within 48 hours which I though was excellent.
Giant Trance
Radon ZR 27.5 Race
Btwin Alur700
Merida CX500
Road - Dolan Preffisio
MTB - On-One Inbred
I have no idea what's going on here.
Only company I've had trouble with were Tredz who list stock they don't have.
Scott Aspect 10
Schwinn Fastback Comp
Cube Reaction GTC SL
Big selling point for me. Order it, try it on, if it doesn't fit then send it back and it's not cost a anything (as long as the box is no bigger than 30x30x60cm).