evo recall what to do?

mike hunts alpine

Just thought I would check my serial no on my fox evos to see if it was an affected model and it is. :x "stop using your fork immediately"
At first didn't think I would be affected as its 2014 model bike so should have 2014 fox evos as you'd think?
What are my options will they offer me an upgrade to 2014 model or can I request a refund of some sorts? As its stopping me using bike for a period of time and wasting my time. What rights do I have?
This is such a complete PITA just want to ride my bloody bike ffs. :roll: :x

Chunkers1980

What do they say on the recall?

mike hunts alpine

Immediately contact lbs and they will process the recall quoting a code.

RevellRider

What will happen is Mojo will repair the fork free of charge, the fork won't be upgraded to 2014 spec. I would have a word with the retailer you bought the bike from to see if they will offer you anything. As far as I am aware, they are not legally obliged to, so don't go in all guns blazing at first

rockmonkeysc

Just because its a 2014 model bike doesn't mean it should be a 2014 model fork.
Fox's model year might start later than the manufacturer of your bike starts their model year. It's not 2014 yet!
The 2014 model of the fork is probably the 2013 model with the modification. Plus you get a lower lube and new seals for free.

mike hunts alpine

RevellRider wrote:

What will happen is Mojo will repair the fork free of charge, the fork won't be upgraded to 2014 spec. I would have a word with the retailer you bought the bike from to see if they will offer you anything. As far as I am aware, they are not legally obliged to, so don't go in all guns blazing at first

Surely they should offer some compensation on a faulty product?

iand-83

Your getting the fork fixed addressing whatever issue it has. When cars have recalls you don't get any compo from the car company.I would guess a week's turnaround max should be expected, but as its Christmas and New Year it'll probably early next year you get it back.

mike hunts alpine

Isn't the updated tune supposed to be on any bikes purchased after a certain date anyways? Because that's what I'd like tbh if not.

mike hunts alpine

Plus on fox website it says that 2013 forks were on 2013 model bikes or aftermarket and I purchased 2014 model so are they not in the wrong for doing this?

Chunkers1980

It is not a Fox bike.

rockmonkeysc

I blame Orange for fitting outdated components.

supersonic

You are entitled to a repair and that's it.

cooldad

Oh dear!

Not another Orange hate thread.

Please.

mike hunts alpine

Apparently all bikes leaving factory after 4 months or so ago had updated tune so might be OK on that front. I think :?
Still a UFPITA

mike hunts alpine

I'm in a fox smashing mood. :evil:

mike hunts alpine

The repair is actually damper upgrade It says on a press release.

rockmonkeysc

cooldad wrote:

Oh dear!

Not another Orange hate thread.

Please.

But they fitted a 2013 fork on a 2014 bike :shock:

mike hunts alpine

RockmonkeySC wrote:

cooldad wrote:

Oh dear!

Not another Orange hate thread.

Please.

But they fitted a 2013 fork on a 2014 bike :shock:

I am disappointed in that as they have charged same money for an old model as the new one.
:?

Chunkers1980

Should have bought a better value bike then ;-)

Ps you trying to up you post count

mike hunts alpine

No just being obsessed with my bike and being unable to ride. Needed to be in biking environment to calm the stress and get some kind of bike fix. Hence why I'm posting so much and on here 24\7 ATM.

Northwind

Probably not relevant but it was a fork fitted to an Alpine that caused this all to kick off! Ye be cursed!

Solution is simple, 1) get it fixed. 2) Sell it while freshly serviced, and never buy another Fox fork. I can't count the number of times they've left customers saddled with rubbish, whether it's ridiculous service intervals, wearing stanchions (followed by revised coatings which will definitely fix the wearing stanchions, and cost extra, then wear anyway), cracking lowers, or dampers that both suck and explode. I don't have enough fingers.

Oh and if you don't want to do 2), while it's back getting fixed ask nicely if they'll upgrade it to a damper that doesn't suck balls. Got to be a chance of at least a discount, especially as they'll have the fork in bits anyway.

The Rookie

A suggestion that every manufacturer worldwide is going to switch perfectly every component from one MY to the next coinciding with all the suppliers changes is optimistic at best, in reality laughable.

So you have a 13MY fork, so get on with getting it sorted, as the item was not fit for purpose you have an argument with the selling store in recovering any losses, personally I'd just try for a pair of OK replacements while yours are off getting the fixed so you can at least ride the bike.

Festerfeet

To be honest the damper is the main problem in the 2013 range - they don't seem to have fitted one! If this is replaced you could be doing pretty well. I wish mine was part of the recall as a couple of weeks without for an improvement would be .......well an improvement.
I am trying to justify the expense of a pike or an x-fusion sweep as a replacement.

jonesmrjones

My Fox Evo fork on my 2014 Trance was leaking from the air side. Also the CDT dial on the shock span all the way round.

They are in the LBS now. Been sent back to get fixed. The guy in the workshop said that because it would be covered by warranty it should be done in 3 working days.

mike hunts alpine

The Rookie wrote:

A suggestion that every manufacturer worldwide is going to switch perfectly every component from one MY to the next coinciding with all the suppliers changes is optimistic at best, in reality laughable.

So you have a 13MY fork, so get on with getting it sorted, as the item was not fit for purpose you have an argument with the selling store in recovering any losses, personally I'd just try for a pair of OK replacements while yours are off getting the fixed so you can at least ride the bike.

My point being that should they be charging the same money for 2014 as MY 2013 components ?
Not expecting them to switch straight away but you'd think the price would be different for discounted previous MY components.

mike hunts alpine

In future in going to make sure I check small details like this rather than make assumptions.

homers_double

Why don't YOU just shut up and ride... Oh wait, you can't!

CitizenLee

How can you be compensated for "time off the bike"? May as well say you ride to work and now have to get the bus then claim for travel expenses or loss of earnings too. You'll get them fixed for free, just be happy at that.

lawman

homers double wrote:

Why don't YOU just shut up and ride... Oh wait, you can't!

This. I had to wait nearly 2 months for my frame situation to be sorted, which cost me 6 weeks of riding and god knows how many days waiting for couriers and sending emails backwards and forwards, let alone the dozen or so times I had to visit the LBS. You're being offered a free fix, it will be done quickly and you could be out riding by the weekend at the latest, sounds like a bloody good deal to me!!

mike hunts alpine

homers double wrote:

Why don't YOU just shut up and ride... Oh wait, you can't!

Fuck off you cheeky cunt.

mike hunts alpine

lawman wrote:

homers double wrote:

Why don't YOU just shut up and ride... Oh wait, you can't!

This. I had to wait nearly 2 months for my frame situation to be sorted, which cost me 6 weeks of riding and god knows how many days waiting for couriers and sending emails backwards and forwards, let alone the dozen or so times I had to visit the LBS. You're being offered a free fix, it will be done quickly and you could be out riding by the weekend at the latest, sounds like a bloody good deal to me!!

this some kind of fucking competition for whos worst of??? No trying to say how much of a pita it is.
Happy its being sorted but annoyed at the situation but that's life.