LBS cut MY fork steerer too short and used the cut off

2

Comments

  • wild bore cluff
    wild bore cluff Posts: 115
    thanks for all the valued help and to the people who helped this go to the top of cycle surgery, we are currently trying to make this a happy ending !
  • maddog 2
    maddog 2 Posts: 8,114
    my word. Truly astounded.
    Facts are meaningless, you can use facts to prove anything that's remotely true! - Homer
  • Gary Marshall
    Gary Marshall Posts: 196
    My flabber is gasted.

    quite shocking.
  • Monty Dog
    Monty Dog Posts: 20,614
    Any this is the only one we know about - if I was Cycle Surgery I'd seriously be considering a recall of any major mechanical works this conspiracy of idiots have been let loose on!
    Make mine an Italian, with Campagnolo on the side..
  • Brommers76
    Brommers76 Posts: 234
    Get the staff who insist it is safe then just tread on the front wheel and give the handlebars a good yank up - that should be enough to prove how dangerous it is!

    Otherwise debate it loudly in store on a Saturday afternoon and make sure you repeat the words 'you could have killed me' and see how long they deny it is unsafe.

    Seriously cannot believe this though.
  • wild bore cluff
    wild bore cluff Posts: 115
    CS have agreed to replace frame and fork as its easier, and are trying very hard to make things right. without a bike for awhile
  • mattv
    mattv Posts: 992
    Frame? Wonder what they have identified there without telling you....
  • Dales1
    Dales1 Posts: 46
    If they swap the frame and forks, they can SELL the old ones.
    Otherwise the old forks would have to go in the skip.
  • slowbike
    slowbike Posts: 8,498
    wild bore cluff wrote:
    CS have agreed to replace frame and fork as its easier, and are trying very hard to make things right.
    Well - sounds like you have a resolve ....
    wild bore cluff wrote:
    without a bike for awhile
    I hope they're offering some sort of compensation with that ...
    Their f*ckup entirely and you suffer? I'd go for a temp loan bike and/or a decent discount ... and I assume they're not charging you for whatever they were doing when they cut the fork down incorrectly in the first place?

    I can accept an error in cutting the fork - we all cockup from time to time - but not then trying to cover up the cockup.
  • Crozza
    Crozza Posts: 991
    ^ speak for yourself, I never make any mitsakes
  • wild bore cluff
    wild bore cluff Posts: 115
    i had a ribble r872, which comes as frame and forks, you cant buy them separate. so they are going to supply me a new HF83 and build it up with my old parts (i asked if i could get a trek madone 4.9 but it was a no!). they are going to pay my travel costs till i get my bike back on the road. forgot to ask about getting refund on the dodgy service
  • wild bore cluff
    wild bore cluff Posts: 115
    on cycle surgery defense they are really trying to make things right, far play to them for that
  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    t4tomo wrote:
    wishitwasallflat wrote:
    post the name of the shop this is outrageous - we need to know so we can avoid - otherwise they may kill us all !!

    :D:D:D:D As overeactions go thats right up there.

    Thank you I was going to point out that this was actually the first act in a genocide (of road cyclists) but felt that was a bit much (even for me)
  • wishitwasallflat
    wishitwasallflat Posts: 2,927
    wild bore cluff wrote:
    on cycle surgery defense they are really trying to make things right, far play to them for that

    Mmm... that's generous of you - as others said we all make mistakes --- I could accept miss-cutting the steerer as a mistake but to then do that botch and try to pass it off to you is criminal. I still think you should report it to TS (after you get your bike back of course) as it was really really dangerous. Also - just in case you haven't considered it get the new bike carefully checked over before riding it.
  • giant_man
    giant_man Posts: 6,878
    wild bore cluff wrote:
    on cycle surgery defense they are really trying to make things right, far play to them for that
    So they bloody should! But to me this is very worrying as far as the standard of people working in these bicycle shop chains go, you were lucky, you spotted it and said something is wrong but someone uninitiated could have faired much worse! Please don't defend them, they don't need that.
  • on-yer-bike
    on-yer-bike Posts: 2,974
    Every mechanic cuts a fork steerer too short at some point in their career. So he's trying to wangle out of it so as to avoid paying for it or getting the sack. But thats not your problem and the consequences for the mechanic could be far worse if you were to crash because of it.
    Pegoretti
    Colnago
    Cervelo
    Campagnolo
  • sheffsimon
    sheffsimon Posts: 1,282
    on-yer-bike wrote:
    Every mechanic cuts a fork steerer too short at some point in their career. So he's trying to wangle out of it so as to avoid paying for it or getting the sack. But thats not your problem and the consequences for the mechanic could be far worse if you were to crash because of it.

    Getting the sack for cutting a steerer too short? I would be amazed if the mechanic was asked to pay for it. Do you have your wages docked if you make a mistake at work?
  • sungod
    sungod Posts: 17,359
    SheffSimon wrote:
    Getting the sack for cutting a steerer too short? I would be amazed if the mechanic was asked to pay for it. Do you have your wages docked if you make a mistake at work?

    i'd sack someone for this without hesitation

    not for cutting the steerer short, mistakes happens, no big deal

    but for what happened after, it was either dangerous incompetence or knowingly endangering someone's life, either way it's totally unacceptable behaviour
    my bike - faster than god's and twice as shiny
  • mattv
    mattv Posts: 992
    I agree to the above post. I have cut a steerer too short at work before. Customer arrived late after I was supposed to have left and wanted it done there n then. Ordered a new fork no questions asked. There are so many forks on the marketw unless you need a colour match it seems strange they are giving you a whole frameset?
  • angry_bird
    angry_bird Posts: 3,787
    Wow this is shocking :shock:
    Angry Bird's offroad bikes
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    Racey
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    If in doubt, blame Wiggle.
  • rolf_f
    rolf_f Posts: 16,015
    mattv wrote:
    I agree to the above post. I have cut a steerer too short at work before. Customer arrived late after I was supposed to have left and wanted it done there n then. Ordered a new fork no questions asked. There are so many forks on the marketw unless you need a colour match it seems strange they are giving you a whole frameset?

    I certainly wouldn't be accepting a mismatched fork unless the bike was originally like that (eg steel with raw carbon fork etc).
    Faster than a tent.......
  • nferrar
    nferrar Posts: 2,511
    Wow, only just read this thread, can't believe the mechanic botched a 'repair' on a safety critical part just to cover up his mistake - he absolutely needs sacking for that
  • ricky1980
    ricky1980 Posts: 891
    it is crazy, but the mechanic instead of trying to cover his arse, should have swap out a different stem, i.e. one with a steeper rise, and explain to you what happened...if not happy then replace the fork instead of trying to fudge it all.

    certain don't go back there again.
    Road - Cannondale CAAD 8 - 7.8kg
    Road - Chinese Carbon Diablo - 6.4kg
  • on-yer-bike
    on-yer-bike Posts: 2,974
    SheffSimon wrote:
    on-yer-bike wrote:
    Every mechanic cuts a fork steerer too short at some point in their career. So he's trying to wangle out of it so as to avoid paying for it or getting the sack. But thats not your problem and the consequences for the mechanic could be far worse if you were to crash because of it.

    Getting the sack for cutting a steerer too short? I would be amazed if the mechanic was asked to pay for it. Do you have your wages docked if you make a mistake at work?
    Self employed. In my LBS a mechanic had his wages docked for doing this a few years ago, the then owner told me. Getting the sack for endangering a customer's life seems fair.
    Pegoretti
    Colnago
    Cervelo
    Campagnolo
  • racingcondor
    racingcondor Posts: 1,434
    Glad to hear it's getting resolved reasonably now.
  • tlw1
    tlw1 Posts: 22,158
    sungod wrote:
    SheffSimon wrote:
    Getting the sack for cutting a steerer too short? I would be amazed if the mechanic was asked to pay for it. Do you have your wages docked if you make a mistake at work?

    i'd sack someone for this without hesitation

    not for cutting the steerer short, mistakes happens, no big deal

    but for what happened after, it was either dangerous incompetence or knowingly endangering someone's life, either way it's totally unacceptable behaviour

    Plus potatoe
  • ratsbeyfus
    ratsbeyfus Posts: 2,841
    Cycle Butchery

    I had one of them red bikes but I don't any more. Sad face.

    @ratsbey
  • slowsider
    slowsider Posts: 197
    ratsbeyfus wrote:
    Cycle Butchery

    Keep up in the cheap seats :twisted:
    slowsider wrote:
    Rolf F wrote:
    Seriously though, I think this is the worst piece of LBS cycle butchery I've so far heard of .

    Aye, not exactly cycle surgery, as they claim :mrgreen:
  • bernithebiker
    bernithebiker Posts: 4,148
    Psycho Surgery?

    :roll:
  • imposter2.0
    imposter2.0 Posts: 12,028
    gross misconduct (ie he didn't know how dangerous it was), or gross negligence (ie he did know how dangerous it was) - one of the two.

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