Thank you Garmin!!!

I had a problem with my Edge 200 last week,the power button just stopped working. I was dreading the returns process and potential repair fee and fully expected my gps to be out of action for weeks at best.
I just had to share my experience and I have to say, it was awesome.
I went on the support website and put in all my details Thursday night, to my surprise the unit (bought for xmas 2011) was apparently still in warranty, SCORE. Friday afternoon I was sent an email with a returns number to use. I got around to posting it Saturday morning. It arrived on Monday and at about 10am I received another email telling me they had got it and that it may take a little while to sort out. I needn't have worried, less than 2 hours latter I had another email telling me a new unit was on its way. I returned home Tuesday evening after work to find a UPS card. So, if I had been in, that would mean Garmin turned everything round in 5 days, including a weekend and postage times. I would have no issues buying Garmin again if I continue to get service like that!!!
Just thought I'd share that with you all, well done Garmin
I just had to share my experience and I have to say, it was awesome.
I went on the support website and put in all my details Thursday night, to my surprise the unit (bought for xmas 2011) was apparently still in warranty, SCORE. Friday afternoon I was sent an email with a returns number to use. I got around to posting it Saturday morning. It arrived on Monday and at about 10am I received another email telling me they had got it and that it may take a little while to sort out. I needn't have worried, less than 2 hours latter I had another email telling me a new unit was on its way. I returned home Tuesday evening after work to find a UPS card. So, if I had been in, that would mean Garmin turned everything round in 5 days, including a weekend and postage times. I would have no issues buying Garmin again if I continue to get service like that!!!
Just thought I'd share that with you all, well done Garmin

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In a way though, the shame is that we find it remarkable when companies give good service - wouldnt it be great if all companies were like this every time and we no longer found it unusual...!
Amen to that :!:
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I really can't speak highly enough of their customer service.
magnet you say well the backing is the worst made item in there range i've had 3 crack and vanish on rides i got told to buy another so i used im selling all my garmin products and buying another brand
amazing reply where would you like the replacement sending