J E JAMES?!

Whats everyone's experience?
They are my local bike store in a sense, however when i rang up for a service they told me that I would have to leave the bike with them for a day, I wouldnt be able to leave it with them before hand and they wouldnt be able to look after it after the service?!
However when i rang Sherwood Pines Cycle shop i was able to leave it with them on the Sunday and pick it up the following Friday and were cheaper to perform a full service.
Have i just caught someone on a bad day?
Or have they become a new Halfords?
They are my local bike store in a sense, however when i rang up for a service they told me that I would have to leave the bike with them for a day, I wouldnt be able to leave it with them before hand and they wouldnt be able to look after it after the service?!
However when i rang Sherwood Pines Cycle shop i was able to leave it with them on the Sunday and pick it up the following Friday and were cheaper to perform a full service.
Have i just caught someone on a bad day?
Or have they become a new Halfords?
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Posts
What does Halfords have to do with anything?
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools
If it doesn't suit you, just use another, as you did.
I stopped dealing with the Sheffield service/workshop in 2009.
To say service/repairs isn't their strong point is understating it somewhat :roll:
I learned to do everything myself,cheaper and I know it's actually been done 8)
Halfords and large stores don't appear to see customers as future sources of income, they arent that interested in offering a service that prompts repeat custom. Thats what J E James appear to have become.
I didnt know whether or not the different stores have different approaches but it appears not.
But then none of my bikes have ever been near a shop except when bought.
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools
If it's something more technical, Loco or TF Tuned, but directly - most bike shops send them of to TF or Mojo anyway - they don't do it in house.
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools
There is no secret ingredient - Kung Fu Panda
London Calling on Facebook
Parktools
Sherwood Pines is my local bike shop, just about to splash out on my 2 nd new bike with them. Dale the Mecahnic and Dan the sales man are top guys if you need advise / repair.
Cheers
Cheers for that, the worse thing is I brought a bike from J E James not so long ago!