So, a man walks into an O2 shop

greg66_tri_v2.0

The man in question has a nice contract with O2 (so nice that O2 don't offer it any more) and wants another contract with a new number for his daughter.

Pretty easy, you might think.

Man walks out of the O2 shop, 45 mins later, with a new SIM card for himself, his existing number still working (just - it was deactivated for a while), a new and less good contract for his own number (which he didn't want or ask for), no new contract for his daughter, and a new found inability to enter into any new contract for his daughter with O2 because his old number has ceased to exist on O2's system.

Brilliant. You could not make this sh!t up. <shakes head>

veronese68

I feel your pain.
I'm on O2. Pay extra for a friends and family thing so calls are free between us. Daughter turned 11 and wanted a phone. Got her a really basic phone and tried to put her number on the system. I couldn't add her to the list because it was telling me that my son couldn't be added to the list. That's the list he's already on.
Reminds me, I must call customer service.

Kieran_Burns

GiffGaff

I will be once my O2 contract is up for renewal

DonDaddyD

Greg66 Tri v2.0 wrote:

The man in question has a nice contract with O2 (so nice that O2 don't offer it any more) and wants another contract with a new number for his daughter.

Pretty easy, you might think.

Man walks out of the O2 shop, 45 mins later, with a new SIM card for himself, his existing number still working (just - it was deactivated for a while), a new and less good contract for his own number (which he didn't want or ask for), no new contract for his daughter, and a new found inability to enter into any new contract for his daughter with O2 because his old number has ceased to exist on O2's system.

Brilliant. You could not make this sh!t up. <shakes head>

Ah bless, Greg is getting old(er) and doesn't know how the World works anymore.

meanredspider

I know. This stuff gets so complicated. I phoned Carphone Warehouse because my 3 or 4 month old iPhone was burning through its battery in a few hours and heating up. Was told I had to pay them to even discuss it. Or I could send it away for up to 3 weeks and I still might be charged. I finally resolved the fault (and it was a fault) with phone support from Apple but it did make me wonder why the hell I was using Carphone Warehouse.

vermin

Best not let on who this man is, doesn't sound the sharpest...

DonDaddyD

Yeah! Sounds like a f*cking Dynamo rider to me!

mudcow007

does anyone know said man?

does said man even know himself?

does anyone know anyone.....

bit deep for a Wednesday maybe?

vermin

DonDaddyD wrote:

Yeah! Sounds like a f*cking Dynamo rider to me!

He's really not going to like that.

bompington

I've just had the "nearing end of contract" chat with Orange. Last time this took the form of a total pantomime (oh yes it did) as I set about persuading them to give me the phone I wanted (Galaxy S1) for the price I knew I could get it for elsewhere (£0), rather than what they were quoting (£199.9999). Not once, but twice, I got the "I'll need to go and speak to my supervisor" spiel and a 5 minute wait while he googled pics of kittens or whatever, and, eventually, after 20 minutes, I got what I wanted.
So I thought it would go the same way again, but they just asked what I could get elsewhere, and when I told them said "sorry, we can't match that, here's your PAC".

I'm really not sure how you can talk them into giving you a worse contract though?

jzed

Greg I'd seek legal advice......

greg66_tri_v2.0

You feckers think this was my fault?

Oh on it wasn't (since it's panto season).

When the nice girl in the store came to process the purchase of a new number/contract, she failed to notice on screen that instead of purchasing a new number/contract, she was upgrading my number to a new contract.

It was only when she printed out the new contract - supposedly with a new number for daughter - that I spotted my number was on the new contract.

This resulted in my sim dying. Instantly. And my phone number - which I've had since the days of a Nokia Orange brickphone - going back into the pool.

She managed to rescue the number, but left me on the new, less appealing contract for 12m (my old one was not only cheaper, it had expired, so I could up sticks tomorrow). And despite having rescued my number, it didn't re-appear on O2's system so she couldn't sell me what I had come in for.

FFS.

Most apologetic she was too. Having fucked it up in the first place, so she should have been.

tailwindhome

Greg66 Tri v2.0 wrote:

When the nice girl in the store .

It all becomes clear.

mudcow007

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

greg66_tri_v2.0

TailWindHome wrote:

Greg66 Tri v2.0 wrote:

When the nice girl in the store .

It all becomes clear.

It would be wrong to assume that various means and methods of "compensation" - some of them quite elaborate and involved - were being played out in my head during said 45 minutes.

Quite wrong.

Although I suspect my mood would have been different had I had the bloke serving me.

daviesee

vermin wrote:

DonDaddyD wrote:

Yeah! Sounds like a f*cking Dynamo rider to me!

He's really not going to like that.

No. He is not.

gtvlusso

mudcow007 wrote:

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

Stuff Greg's quandry....I was busy looking at Mudcow's new Avatar!!!

mudcow007

gtvlusso wrote:

mudcow007 wrote:

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

Stuff Greg's quandry....I was busy looking at Mudcow's new Avatar!!!

i thought with it being christmas an all....

kelsen

gtvlusso wrote:

mudcow007 wrote:

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

Stuff Greg's quandry....I was busy looking at Mudcow's new Avatar!!!

Agree! Thread derail. Care to explain mudcow?

gtvlusso

mudcow007 wrote:

gtvlusso wrote:

mudcow007 wrote:

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

Stuff Greg's quandry....I was busy looking at Mudcow's new Avatar!!!

i thought with it being christmas an all....

You would show off some bangers?

<<insert own innuendo boob gag>>

:shock:

vermin

mudcow007 wrote:

gtvlusso wrote:

mudcow007 wrote:

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

Stuff Greg's quandry....I was busy looking at Mudcow's new Avatar!!!

i thought with it being christmas an all....

Is that you?

lostboysaint

Greg66 Tri v2.0 wrote:

You feckers think this was my fault?

Oh on it wasn't (since it's panto season).

When the nice girl in the store came to process the purchase of a new number/contract, she failed to notice on screen that instead of purchasing a new number/contract, she was upgrading my number to a new contract.

It was only when she printed out the new contract - supposedly with a new number for daughter - that I spotted my number was on the new contract.

This resulted in my sim dying. Instantly. And my phone number - which I've had since the days of a Nokia Orange brickphone - going back into the pool.

She managed to rescue the number, but left me on the new, less appealing contract for 12m (my old one was not only cheaper, it had expired, so I could up sticks tomorrow). And despite having rescued my number, it didn't re-appear on O2's system so she couldn't sell me what I had come in for.

FFS.

Most apologetic she was too. Having farked it up in the first place, so she should have been.

Sorry, I'm having a bit of a "failure to understand" moment here.

She fucked up and you're paying the price, literally, for her mistake. How does that work? As soon as HER mistake is noticed it's a quick "best get your manager/supervisor/god out here now and put this right to my satisfaction" conversation and them grovelling to keep you rather than you pandering to her and wandering off with a load of kit and tariffs that you don't want!!

Serves you right for being with a shite network. Never yet failed to get a deal or phone (or accessories) that I wanted from Vodafone, whether instore or online.

jzed

lostboysaint wrote:

Serves you right for being with a shite network. Never yet failed to get a deal or phone (or accessories) that I wanted from Vodafone, whether instore or online.

I gret a great deal on phone and tariff with Vodafone. Never quite makes up for the fact it never seems to have a signal or data connectivitiy within 25 miles of central london.

Kieran_Burns

lostboysaint wrote:

Sorry, I'm having a bit of a "failure to understand" moment here.

She farked up and you're paying the price, literally, for her mistake. How does that work? As soon as HER mistake is noticed it's a quick "best get your manager/supervisor/god out here now and put this right to my satisfaction" conversation and them grovelling to keep you rather than you pandering to her and wandering off with a load of kit and tariffs that you don't want!!

Serves you right for being with a shite network. Never yet failed to get a deal or phone (or accessories) that I wanted from Vodafone, whether instore or online.

Well. Yes.

By the time I left the shop I would've expected daughters and my contracts to be WAY better than paid for with upgraded phones and dibs on the cute assistants number to boot.

kelsen

Kieran_Burns wrote:

lostboysaint wrote:

Sorry, I'm having a bit of a "failure to understand" moment here.

She farked up and you're paying the price, literally, for her mistake. How does that work? As soon as HER mistake is noticed it's a quick "best get your manager/supervisor/god out here now and put this right to my satisfaction" conversation and them grovelling to keep you rather than you pandering to her and wandering off with a load of kit and tariffs that you don't want!!

Serves you right for being with a shite network. Never yet failed to get a deal or phone (or accessories) that I wanted from Vodafone, whether instore or online.

Well. Yes.

By the time I left the shop I would've expected daughters and my contracts to be WAY better than paid for with upgraded phones and dibs on the cute assistants number to boot.

Ah, but I bet the salesgirl turned on the damsel in distress act and Greg folded like a cheap hooker who got hit in the stomach by a fat guy with sores on his face. In fact, how do we know it's not something they deliberately do to get people off older and cheaper tariffs?

ETA: Apologies if I've made a wrong assumption that it was Greg who got suckered

ETA2: Turns out it was

greg66_tri_v2.0

Kieran_Burns wrote:

lostboysaint wrote:

Sorry, I'm having a bit of a "failure to understand" moment here.

She farked up and you're paying the price, literally, for her mistake. How does that work? As soon as HER mistake is noticed it's a quick "best get your manager/supervisor/god out here now and put this right to my satisfaction" conversation and them grovelling to keep you rather than you pandering to her and wandering off with a load of kit and tariffs that you don't want!!

Serves you right for being with a shite network. Never yet failed to get a deal or phone (or accessories) that I wanted from Vodafone, whether instore or online.

Well. Yes.

By the time I left the shop I would've expected daughters and my contracts to be WAY better than paid for with upgraded phones and dibs on the cute assistants number to boot.

Yes. Well, whilst it's always nice to hear from those of you who passed up on a career in which Lord Sugar would have struggled to hold down a position as your PA, Real Life is often a bit too short for these gladiatorial victories. I mean, seriously, who has time these days to play with a slave girl dressed as Princess Leia from Jabba's Palace in Return of the Jedi?

There were two of them in the shop. She was the senior one.

The junior bloke missold someone a phone and sim card while I was sitting there, listening to the gal get the run around from O2's retail customer service division on the phone.

Anyway, I have now been told that my old contract will be reinstated tomorrow (amazing how it can be cancelled in an instant but takes 24 hours to reinstate. I shall not hold my breath). And I have been invited back to the store to complete the transaction that I originally intended.

Hummm.

lostboysaint

Lord Sugar? He's a lightweight.

Ben6899

Eff the phone contract, I want to know the name of the cracker in mudcow's avatar.

Please.

veronese68

vermin wrote:

mudcow007 wrote:

gtvlusso wrote:

mudcow007 wrote:

Greg66 Tri v2.0 wrote:

so she couldn't sell me what I had come in for.

did she make up for the fact that she has probably just cost you hundreds of quids by showing you her knockers?

Stuff Greg's quandry....I was busy looking at Mudcow's new Avatar!!!

i thought with it being christmas an all....

Is that you?

I always thought Muckyheifer was a fella. I think due to reference to other half being of the female persuasion. Maybe she's an elizabethan carpetmuncher.

I hope not because then the above would be rather offensive.

kelsen

Veronese68 wrote:

I always thought Muckyheifer was a fella. I think due to reference to other half being of the female persuasion. Maybe she's an elizabethan carpetmuncher.

Maybe he treated himself to an early x-mas present from Harley St

mudcow007

ha!

hang on what happened>?!?

i changed my avi to a chick with bangers because of this here thread an now im a todger dodger!>!

well technically i am - with me being a bloke an all (sorry to disappoint you all) but still, enjoy my avi