Failed headset after 5 months!
Comments
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NITR8s wrote:Peed off, Bike shop not willing to do anything other than waive labour. They basically said to me if it ever rains I should be taking the headset out and cleaning and regreasing it the same with all the gear cables. Never had to do this with my old bike and non of my friends do this with their bikes and their headset and gear cables dont fail after 5 monthsI currently feel like selling this Pinarello and buying a cheap Claud Butler that I had before that had non of these problems.
It's been a very wet 5 months... I have seen hub bearings go in about the same time-spam. My personal feeling is that if you want to ride in the wet, you should not be buying a full on race bike, but rather some form of reasonably priced Audax bike with components tailored for the UK climate... in fact these bikes are totally unsuited to our climate. You go to Italy and you will hardly ever see a headset/hub failure... and it's not because it does not rain, but rather because it rains less often and thus people don't like to go out in the rain. Also, because roads are better built there, the verges don't leach onto the tarmac as it happens here every time it rainsleft the forum March 20230 -
Ugo has entirely summed up my viewpoint as well. In fact, in Italy there is a saying "only professionals have to ride in the rain!"
When I was young I had one bike - most of us did - but it had mudguard eyes and clearances. The guards went on for the winter and if it was wet, off when we raced. The guards not only kept us cleaner, but saved headsets and brackets as well.
Somewhere along the way it seems that everyone now buys a race bike; great for the sunny summer days - but how many of those did we get this year? As most clubs ask for guards in the winter/wet it makes sense that if you have just one bike, then it's an Audax/guard type. Maybe there's a market niche (although there are already carbon frames that take guards, e.g. Dolan)0 -
The thing is this seems to be a lot of problems with pinerello headsets. My integrated/internal headsets have lasted considerably longer.
I'm not sure exactly which ones Pinarello use, but sounds like they gone for the cheapest option possible.
I'd be a bit pissed after 5 months, but there ain't much you can do other than change it.0 -
I totally agree with you. High quality stuff that was made years ago still looks good, quality wise, today - and aesthetically, too, for that matterugo.santalucia wrote:greasedscotsman wrote:ugo.santalucia wrote:A penny farthing in good conditions sells for thousands... See how much you get for your used carbon...
Hmm, I have a 21 year old Specialized Allez Epic. Anyone want to give me a few thousand for it?
Seriously, not all vintage junk gets recognition... only quality stuff is appreciated. I have seen a few of those Penny Farthings at various Retro events and the engineering is superb... we think of them as surpassed, something to smile about, but the level of finish and machining of the metal parts is far superior to what we are used to these days. Surprisingly, some models were not far off in weight to modern bicycles at 10 Kg or just above. I wouldn't be surprised if a few members of this forum could not keep up with a decent cyclist on a Penny.
One area where over the past century we have gone backwards is bearings... how come my 30 years old Campagnolo hubs are way smoother than any modern sealed cartridge structure which has seen a few thousand miles?
You can laugh about old stuff, but having taken a few 60s and 70s antiques into parts has made me think, rather than laugh0 -
NITR8s wrote:Peed off, Bike shop not willing to do anything other than waive labour. They basically said to me if it ever rains I should be taking the headset out and cleaning and regreasing it the same with all the gear cables. Never had to do this with my old bike and non of my friends do this with their bikes and their headset and gear cables dont fail after 5 monthsI currently feel like selling this Pinarello and buying a cheap Claud Butler that I had before that had non of these problems.
And now your branded the whinging customer by the LBS.
Please do go buy a claud butler.MADONE 5.20 -
After just five months and having to replace the headset and with them telling him to overhaul the headset after ever rain, I'd say he's earned the right to whinge.Captainlip wrote:NITR8s wrote:Peed off, Bike shop not willing to do anything other than waive labour. They basically said to me if it ever rains I should be taking the headset out and cleaning and regreasing it the same with all the gear cables. Never had to do this with my old bike and non of my friends do this with their bikes and their headset and gear cables dont fail after 5 monthsI currently feel like selling this Pinarello and buying a cheap Claud Butler that I had before that had non of these problems.
And now your branded the whinging customer by the LBS.
Please do go buy a claud butler.0 -
ugo.santalucia wrote:It's been a very wet 5 months... I have seen hub bearings go in about the same time-spam. My personal feeling is that if you want to ride in the wet, you should not be buying a full on race bike, but rather some form of reasonably priced Audax bike with components tailored for the UK climate... in fact these bikes are totally unsuited to our climate. You go to Italy and you will hardly ever see a headset/hub failure... and it's not because it does not rain, but rather because it rains less often and thus people don't like to go out in the rain. Also, because roads are better built there, the verges don't leach onto the tarmac as it happens here every time it rains
Based on personal experience, I don't agree with you on this one! I've covered over 7000 miles on my Ribble commuting in all weathers (though generally using my tourer from December to late February) - it has coped perfectly well and is certainly well suited to the climate. The vast majority of those miles have been run on the same set of Campag Khamsins and, as I said, the headset has been serviced once. Also, very recently (virtually no miles ago) I replaced the bottom bracket bearings. It has had no other non routine maintenance.
All it has to it's benefit over other bikes are that it is permanently fitted with Cruds (the concept of removing them for summer makes little logical sense to me given I have another bike for nice weather anyway) and it is never parked outside.Faster than a tent.......0 -
Rolf F wrote:ugo.santalucia wrote:It's been a very wet 5 months... I have seen hub bearings go in about the same time-spam. My personal feeling is that if you want to ride in the wet, you should not be buying a full on race bike, but rather some form of reasonably priced Audax bike with components tailored for the UK climate... in fact these bikes are totally unsuited to our climate. You go to Italy and you will hardly ever see a headset/hub failure... and it's not because it does not rain, but rather because it rains less often and thus people don't like to go out in the rain. Also, because roads are better built there, the verges don't leach onto the tarmac as it happens here every time it rains
Based on personal experience, I don't agree with you on this one! I've covered over 7000 miles on my Ribble commuting in all weathers (though generally using my tourer from December to late February) - it has coped perfectly well and is certainly well suited to the climate. The vast majority of those miles have been run on the same set of Campag Khamsins and, as I said, the headset has been serviced once. Also, very recently (virtually no miles ago) I replaced the bottom bracket bearings. It has had no other non routine maintenance.
All it has to it's benefit over other bikes are that it is permanently fitted with Cruds (the concept of removing them for summer makes little logical sense to me given I have another bike for nice weather anyway) and it is never parked outside.
So basically you agree with me... Mudguards are protecting your bearingsleft the forum March 20230 -
In my opinion a headset shouldn't go for riding in the rain, all of mine have been ridden in the rain, not by choice, but it happens and not one of my bikes has needed a replacement headset yet.
But when I assemble my headset I do grease them up quite heavily, so they shouldn't let the water in.0 -
ugo.santalucia wrote:So basically you agree with me... Mudguards are protecting your bearings
Well, if you are going to do a brutal summary of my waffly post then yes! Assuming that you agree with me that mudguards are the only difference between something unsuited to the UK climate and something specifically tailored to it! Faster than a tent.......0 -
Rolf F wrote:ugo.santalucia wrote:So basically you agree with me... Mudguards are protecting your bearings
Well, if you are going to do a brutal summary of my waffly post then yes! Assuming that you agree with me that mudguards are the only difference between something unsuited to the UK climate and something specifically tailored to it!
Deal...left the forum March 20230 -
Why do people come here for consumer legal advice? Very odd. Warranty is irrelevant!
I suggest the following - act quickly you have less than 1 month before the obligation to prove faulty switches to you - try a letter (only deal with the shop)..
Company/ supplier address
Dear
On (date) I (bought/placed an order for) a (item), I received it on (date). I have discovered that the (item) has the following problem: (add details)
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the (item) (repaired/replaced) and I would request that you confirm that you will do this within the next seven days.
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
Yours sincerely0 -
diy wrote:Why do people come here for consumer legal advice? Very odd. Warranty is irrelevant!
I suggest the following - act quickly you have less than 1 month before the obligation to prove faulty switches to you - try a letter (only deal with the shop)..
Company/ supplier address
Dear
On (date) I (bought/placed an order for) a (item), I received it on (date). I have discovered that the (item) has the following problem: (add details)
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the (item) (repaired/replaced) and I would request that you confirm that you will do this within the next seven days.
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
Yours sincerely
NO! NO! NO! You cannot do this. Because of this.......Captainlip wrote:And now your branded the whinging customer by the LBS. "You really think you can burn off sugar with exercise?" downhill paul0 -
diy wrote:Why do people come here for consumer legal advice? Very odd. Warranty is irrelevant!
I suggest the following - act quickly you have less than 1 month before the obligation to prove faulty switches to you - try a letter (only deal with the shop)..
Company/ supplier address
Dear
On (date) I (bought/placed an order for) a (item), I received it on (date). I have discovered that the (item) has the following problem: (add details)
The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the (item) (repaired/replaced) and I would request that you confirm that you will do this within the next seven days.
I also require you to confirm whether you will arrange for the (item) to be collected or will reimburse me for the cost of returning it.
I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.
Yours sincerely
yes,yes,yes...do this now.you have a contract with shop you bought the bike from.
not only do we live in rip off britain but we live in country that sticks 2 fingers up too after sales service.I belive that your consumer rights should be clearly displayed in every shop by law.0 -
john1967 wrote:I belive that your consumer rights should be clearly displayed in every shop by law.
Thats a new one on me.0 -
There is a law, it's called the Sale of Goods Act - however, the premise that he can reject the goods for "not being fit for purpose" is a moot point. There does appear to be an inherent problem with Pinarello headset bearings, but swapping to a better quality bearing and regular maintenance should resolve the problem.Make mine an Italian, with Campagnolo on the side..0
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Monty Dog wrote:There does appear to be an inherent problem with Pinarello headset bearings, but swapping to a better quality bearing and regular maintenance should resolve the problem.
Ultimately, to some extent it isn't worth making a big deal about. My MTB had a BB failure after less than 1000 miles. I probably ought to have moaned for a replacement but in the end I just got a Hope one. The original was a Truvativ one and they are known to be absolutely dire.Faster than a tent.......0 -
Monty Dog wrote:There does appear to be an inherent problem with Pinarello headset bearings, but swapping to a better quality bearing and regular maintenance should resolve the problem.
Ultimately, to some extent it isn't worth making a big deal about. My MTB had a BB failure after less than 1000 miles. I probably ought to have moaned for a replacement but in the end I just got a Hope one. The original was a Truvativ one and they are known to be absolutely dire.Faster than a tent.......0 -
Fixing it yourself is always the easiest thing to do. but if you are going to bother to complain you may as well do it knowing that any talk of wear and tear and warranty - is small round things (and I'm not talking bearings).0
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May I also make a point that many bearings companys fit have minimal grease inside, on my DH bike shimano hubs fail all the time due to lack of grease, as soon as I got mine I opened up the hubs and it was evident it was almost dry.
same with my new madone 5 series, the headset bearings have always come with minimal grease, again opened mine up and slapped some grease in. I suspect this is the case here.
but dont expect pinarello to check the bearings they are supplied with.MADONE 5.20 -
Suzuki had the same problem a few years back.. Dealers would just accuse you of pulling wheelies too much. Turned out that the headsets were badly sealed and would fail after about 1.5K. Strange that the replacements would go 25k at least. Yet is was supposedly identical 0
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this sounds similar to the problem experienced by those with cannondale and BB30 bottom brackets. I've had to have mine serviced every couple of months for the last two years.
I had the same conversation with the shop I bought it from who being the decent people they are did it the first year for free and thereafter for cost. They know that any cannondale they sell with BB30 if ridden in the wet regularily will have problems. They've raised it with cannondale themselves and they refuse to do anything their argument being the weather experienced in the UK is totally different to the weather experienced anywhere else.
I had given serious thought at the time to having a Kinesis Grand Fondo being built up and as much as I love my 'dale I regret it now.
Fact of the matter is my next bike will be designed to cope with the weather this country throws at you.0 -
Well not getting anywhere, however a forum member has kindly pointed me in the direction of Simply Bearings Ltd and advised I need a 6806 2RS for the top and 6810 2RS on the bottom. They seem to be about half the price to what Pinarello are selling them at and aparently the top bearing has two rubber seals on these, compared to the one rubber sealed ones that Pinarello are selling.
Just gonna get bike shop to check numbers on the bearings before ording to make sure.0 -
NITR8s wrote:Well not getting anywhere, however a forum member has kindly pointed me in the direction of Simply Bearings Ltd and advised I need a 6806 2RS for the top and 6810 2RS on the bottom. They seem to be about half the price to what Pinarello are selling them at and aparently the top bearing has two rubber seals on these, compared to the one rubber sealed ones that Pinarello are selling.
Just gonna get bike shop to check numbers on the bearings before ording to make sure.
dont expect much help from them. "I need some advice but ill buy it elsewhere and put you out of buisness"MADONE 5.20 -
Judging by the advice they've given you so far I'd be suprised if they knew what any of those numbers mean.0
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Strith wrote:Judging by the advice they've given you so far I'd be suprised if they knew what any of those numbers mean.
All he has been told is what he doesnt want to hear hence all the whining. im sure if the shop could do something they would have done.MADONE 5.20 -
The problem here as others have implied is that the manufacturer is bound by the warranty they offer the shop (business to business transaction) so they may well be right to say - its wear and tear and not covered by warranty etc. (wrong kind of rain) However, consumer has additional rights, so just because the shop has no recourse does not mean the consumer doesn't.
Personally I'd go with a letter and follow up with a letter before action. they can fix this for bugger all. So far their bullcrap is fobbing you off and they are either laughing at how stupid you are, how clever they are or they genuinely don't understand their obligations and think you are in wrong.0 -
For me this is very simple.
No WAY, should the headset fail so quickly, rain or no rain.
I've had 6 bikes over 20 years, never ONE headset failure.
This is an expensive, top end bike bought from a dealer, not a Chinese rip off from the internet.
The customer should get decent service, end of. Pinarello should be mortified that their bikes are doing this, and take all measures possible to sort it quickly.
If you bought a new car and the wheel bearing went after 3 months, what would you do? Stump up the cash yourself for a new bearing? No way!0 -
bernithebiker wrote:For me this is very simple.
No WAY, should the headset fail so quickly, rain or no rain.
I've had 6 bikes over 20 years, never ONE headset failure.
This is an expensive, top end bike bought from a dealer, not a Chinese rip off from the internet.
The customer should get decent service, end of. Pinarello should be mortified that their bikes are doing this, and take all measures possible to sort it quickly.
If you bought a new car and the wheel bearing went after 3 months, what would you do? Stump up the cash yourself for a new bearing? No way!
Totally agree.
If I was in this situation it would be about the principle and not the money."You really think you can burn off sugar with exercise?" downhill paul0
