Shiny Bikes or S****Y bikes Rant !

napoleond

Ribble are great, Merlin fantastic!

rolf_f

Merlin don't seem to do Campag anymore so are, on the grounds of taste, out!

napoleond

Rolf F wrote:

Merlin don't seem to do Campag anymore so are, on the grounds of taste, out!

Wha?!

Damn. Will have to be ribble then. Not that I need owt at the mo...

Shiny Bikes.com

Statement from Shiny Bikes

We at Shiny Bikes do our upmost to provide a timely service and competitive prices. We process an average of 300 orders a day and sometimes deliveries can be late due to couriers etc. We have many happy customers who return to us regularly as we provide very competitive prices and also shop with us for our quick international shipping times. Of the very small minority of our customers who feel they have had bad service from our company we apologise for any inconvenience caused. Unfortunately you can not please everybody all of the time and mistakes can sometimes happen with an order, our staff are only human after all, and we are more than happy to resolve any issues with an order to the satisfaction of our customers.

Unlike alot of our competitors we do provide a telephone service where customers can speak to a member of staff if they have any queries regarding their orders and due to the high volume of calls with customers placing phone orders and requiring technical advice the phone lines can sometimes be very busy so your call may on occasions take time to be answered, but telephone queries and problems are given the utter most attention to ensure any problems are rectified immediately.

Unfortunately on all forums nobody ever posts positive news and we are no different from our competitors who all receive bad feedback from time to time or other industries such as the hotel and restuarant industry any google search will show this. Alot of people hide behind sudo web names and have free range to put what they want on forums even though their comments may be slanderous to an individual or company. We know that some negative feed back has been placed by another online company who cannot compete with our pricing.

If anybody who has posted on this forum would like to talk to us in person regarding their concerns they can call us on 01978 855996.

Kind regards

Shiny Bikes Sales Team

giant_man

Shiny Bikes.com wrote:

Statement from Shiny Bikes

We at Shiny Bikes do our upmost to provide a timely service and competitive prices. We process an average of 300 orders a day and sometimes deliveries can be late due to couriers etc. We have many happy customers who return to us regularly as we provide very competitive prices and also shop with us for our quick international shipping times. Of the very small minority of our customers who feel they have had bad service from our company we apologise for any inconvenience caused. Unfortunately you can not please everybody all of the time and mistakes can sometimes happen with an order, our staff are only human after all, and we are more than happy to resolve any issues with an order to the satisfaction of our customers.

Unlike alot of our competitors we do provide a telephone service where customers can speak to a member of staff if they have any queries regarding their orders and due to the high volume of calls with customers placing phone orders and requiring technical advice the phone lines can sometimes be very busy so your call may on occasions take time to be answered, but telephone queries and problems are given the utter most attention to ensure any problems are rectified immediately.

Unfortunately on all forums nobody ever posts positive news and we are no different from our competitors who all receive bad feedback from time to time or other industries such as the hotel and restuarant industry any google search will show this. Alot of people hide behind sudo web names and have free range to put what they want on forums even though their comments may be slanderous to an individual or company. We know that some negative feed back has been placed by another online company who cannot compete with our pricing.

If anybody who has posted on this forum would like to talk to us in person regarding their concerns they can call us on 01978 855996.

Kind regards

Shiny Bikes Sales Team

You could have fooled us Shiny Bikes. This stinks of bad customer service, you have plenty of competition out there, and I'm sure you know people won't come to you on the back of this kind of shoddy service. No point in comparing your business to the hotel and restaurant industries because you are talking about completely different markets. There is NO excuse for bad service, especially in this continually bad climate in the UK, and you would do well to remember this. The power is within the consumer.

flintlock

I know there seems to be a lot of bad press here, but I have used shiny bikes a coupl of times now and found them really helpful on the phone and the goods arrived next day in perfect new Campagnolo boxes.

I also ordered some wheels just before a bank holiday that were not in stock but were with the distributor. These arrived on weds the following week.

Only my experience but I'd happily use them again.

xixang

Flintlock wrote:

I know there seems to be a lot of bad press here, but I have used shiny bikes a coupl of times now and found them really helpful on the phone and the goods arrived next day in perfect new Campagnolo boxes.

I also ordered some wheels just before a bank holiday that were not in stock but were with the distributor. These arrived on weds the following week.

Only my experience but I'd happily use them again.

+1

mattythemod

Shiny Bikes.com wrote:

Statement from Shiny Bikes

We at Shiny Bikes do our upmost to provide a timely service and competitive prices. We process an average of 300 orders a day and sometimes deliveries can be late due to couriers etc. We have many happy customers who return to us regularly as we provide very competitive prices and also shop with us for our quick international shipping times. Of the very small minority of our customers who feel they have had bad service from our company we apologise for any inconvenience caused. Unfortunately you can not please everybody all of the time and mistakes can sometimes happen with an order, our staff are only human after all, and we are more than happy to resolve any issues with an order to the satisfaction of our customers.

Unlike alot of our competitors we do provide a telephone service where customers can speak to a member of staff if they have any queries regarding their orders and due to the high volume of calls with customers placing phone orders and requiring technical advice the phone lines can sometimes be very busy so your call may on occasions take time to be answered, but telephone queries and problems are given the utter most attention to ensure any problems are rectified immediately.

Unfortunately on all forums nobody ever posts positive news and we are no different from our competitors who all receive bad feedback from time to time or other industries such as the hotel and restuarant industry any google search will show this. Alot of people hide behind sudo web names and have free range to put what they want on forums even though their comments may be slanderous to an individual or company. We know that some negative feed back has been placed by another online company who cannot compete with our pricing.

If anybody who has posted on this forum would like to talk to us in person regarding their concerns they can call us on 01978 855996.

Kind regards

Shiny Bikes Sales Team

Hello Fraser that is you is it not ??

Your incompence knows no limits

You make false promises of refunding postage when customers need to send incorrectly sent out items back and to be honest some of your staff clearly dont have a clue about cycling if they think its normal to send out a 11 speed chain with a 10 speed groupset and send out ultra Torque BB cups with PowerTorque chainsets etc etc IMHO better to spend money elsewhere .

limoneboy

xixang wrote:

Flintlock wrote:

I know there seems to be a lot of bad press here, but I have used shiny bikes a coupl of times now and found them really helpful on the phone and the goods arrived next day in perfect new Campagnolo boxes.

I also ordered some wheels just before a bank holiday that were not in stock but were with the distributor. These arrived on weds the following week.

Only my experience but I'd happily use them again.

+1

i have used shiny many many times , i have bought 3 set of wheels , 1 full campo groupset, and many more items , they are very cheap on campy and i have never had an issue , they are only 15 miles from me but this should make no difference . its a shame to here this as i think a lot of people will miss out on great bargains campy wheels are always much cheaper and i use all the other companies here ,merlin the most. i imagine there customer stats are in the high 90's based on the volume , remember people only seem to give negative feedback in most cases (apart from trip advisor) as the pen is a mighty tool (or keyboard). and no i don't work for them or know them just sticking up for them based on my service.

jonomc4

Sorry but I had a genuinely upsetting experience with them that in total probably added 2 to 3 weeks to my build - it is genuinely the most incompetent buyer I have ever used (including ebay sellers) - I have never before stopped using a shop because of their service - they are the first and I hope the last I have to do this too.

rolf_f

limoneboy wrote:

its a shame to here this as i think a lot of people will miss out on great bargains campy wheels are always much cheaper

They are not. Ribble can be cheaper at their standard prices and their regular (ie usually at least once every month or two) sale prices are quite a lot cheaper than Shiny. Shiny prices aren't bad but they not unbeatable

thegreatdivide

Chain Reaction – I don’t pay for next day delivery but a lot of the time the item arrives the next day…from N Ireland. Free return postage. Gripe – not as cheap as Ribble…but can be pretty close.
Ribble – Great prices and their items normally take two days to arrive. Gripe – you pay return postage even if it’s a damaged item and there’s not much communication.
Wiggle – Delivery takes no more than 3 days and returns are free. Gripe – not as cheap as Ribble.
Evans – Good delivery service. Gripe – not as cheap as the above and less stock range.
High on Bikes – Like a small scale Ribble. Excellent service. Gripe – you pay return postage, but if it’s the wrong item/damaged they cover you.
Shiny Bikes – Cheap prices. Gripe - two orders had to be chased up. One order arrived with the wrong item. Haven’t been back since.

If Ribble did free returns by Collect+ like CRC and Wiggle they’d blow the rest away IMO.

lathamnj

Final update on my Dura Ace saga:

After only half the groupset turned up last Thursday, Shiny Bikes promised that the rest could be delivered on Friday. I therefore asked them to deliver to the place I was having the groupset fitted.

However, my distrust of the guarantees I'd had meant that I was not prepared to begin stripping my frame down on Thursday evening in case I was left without a bike for the weekend. This meant that even if the groupset arrived, I would have to pay DNA Cycles (excellent service btw) for a full stripping of the old groupset and an install of the Dura Ace.

By the end of Thursday, I was called back to be told that the rear brake calliper would not be delivered on Friday, but that it could be delivered to my home address on Saturday morning. I was also promised a refund of £30 as a goodwill gesture to compensate me for having to pay more for the fitting of the groupset as I was not going to be able to strip the old and part-fit the new myself.

I arrived with bike at DNA cycles to find that the Dura Ace had indeed been delivered. The incorrect front mech had been included (I'd ordered band-on, a braze-on mech was in the box), the crank arm fixing bolt was non-existent, but everything else was there apart from the rear calliper.

DNA Cycles removed the old groupset, fitted the new, polished my bike and returned it to me for £70. They were excellent.

On Saturday morning my rear calliper arrived and I fitted it.

So, Shiny Bikes delivered two wrong parts, didn't deliver a third part at all, were a week later than promised and by the time it was delivered I'd paid more than I would have done elsewhere. They also took payment of over £1,300 on 7th May and the parts were not delivered until 18th May. Not a brilliant service, yet we're told they are doing their best and can't get it right every time.

In all honesty, if when I'd placed the order and spoken to them on Tuesday 7th May they had said I'm very sorry but that won't be delivered for two weeks, I probably would have been fine about it. My main issue is the way it was handled. When someone says they have something in their hand and yet are then unable to dispatch it for over a week, that is not disorganisation, but dishonesty. I am not holding my breath until the £30 goodwill gesture is credited to my account.

I feel I must also give Westbrook cycles a plug here. My plan had always been to put my old groupset on a CAAD10 frame. I ordered said frame on Monday at 12.00pm and it arrived with me (with all the parts included) at 10.30am on Tuesday.

Rode three times over the weekend with the new Dura Ace and am absolutely amazed by my 'new' bike! It's beautiful!

dwanes

Pictures, or all this never happened!

lathamnj

dwanes wrote:

Pictures, or all this never happened!

Will work on that! Although I couldn't stand the abuse I'd get if I didn't line up my cranks and valves correctly!

dwanes

You are generally ok as long as you dont strap a holdall to the back of your saddle.

limoneboy

Rolf F wrote:

limoneboy wrote:

its a shame to here this as i think a lot of people will miss out on great bargains campy wheels are always much cheaper

They are not. Ribble can be cheaper at their standard prices and their regular (ie usually at least once every month or two) sale prices are quite a lot cheaper than Shiny. Shiny prices aren't bad but they not unbeatable

bought neutron ultras at £497 they are £519 at ribble also bought some very cheap shamal ultras last year . i am a internet bargain hunter and never buy full price or even near apart from my handbuilts from wheelsmith (i am a tight arse) but you are right it just depends on the day . i got a pair of tpr 970sl calipers from merlin for 40% retail and have had many bargains from there , Merlin are my first port of call.

dow8519

I also had a good experience of shiny bikes. Phoned to see if the shimano fit campagnolo zondas were in stock, which they confirmed. Received an email 1hr later to say the order had been processed and received the wheels the next morning. Will definitely use them again as much cheaper than everywhere else.

DevonClimber

So, I find myself bumping this thread up.
Now, I am hoping on the very small off chance that someone from this company is reading this thread today?
I don't think it is fair to name and shame here unless it is really justified, and I totally get the whole word of mouth thing when it comes to customer service, something like bad service experience will be shared on average by 10 people, good service something a lot less. I will always rave about good service, and seldom complain, even when I should.
So, Shiny Bikes, can you keep to your promise of a refund today? The man(name not known and wouldn't be shared) stated at 10:49 and I quote "I will do it for you in the next half hour..." time now, 12:43.
That is ok though, benefit of the doubt and all that, let us see if you deliver, soon. I will then feedback on here, fairly, how I got on with you.
Just a reminder, Assos shorts, ordered 18th May, not in stock only the labelled one available, refund instead. Can't be too many done that day.
Cheers and standbye...
p.s I should add, I made payment through paypal gateway, so refund should show straightaway

lathamnj

Will be interested to hear how you get on DevonClimber.

I'm still waiting for my card to be credited with my 'goodwill gesture'.

DevonClimber

lathamnj wrote:

Will be interested to hear how you get on DevonClimber.

I'm still waiting for my card to be credited with my 'goodwill gesture'.

Cheers, and I hope it is good news.

I want to be fair and only state the facts. Shiny Bikes, if you refund me my money today as promised, I will make sure that is shown on here that you carried that out.
Also, I should add that I did not ask for the employee's name and meant that even if he had given it, I would not share it on here.
Over to you Shiny Bikes, I want to rave about you so please give me the opportunity to do so.

lathamnj

Still no 'goodwill gesture' in my account...

More worried for you DevonClimber - yours was actually a refund. Have they still not given it?

DevonClimber

lathamnj wrote:

Still no 'goodwill gesture' in my account...

More worried for you DevonClimber - yours was actually a refund. Have they still not given it?

Here is my late update, and thanks for asking kind Sir.

Refund was given whilst on the Phone, Tuesday I think. The negative, this being after I think 6 calls and 3 emails.

On the Positive, I don't believe this company is dodgy in any sense, my guess is simply too little man power to cope with demand, not sure what their overheads are like but they may want to consider some more help. But like I say, that is only what I guess.

On another positive note, well kind off, the refund not only went through, but I have also received a parcel from Shiny Bikes this afternoon and I bet if I open it I will find a nice pair of Assos Bibs with the naming down the side of them, the ones I refused and opted for refund instead. Oh dear, and if I was feeling a bit dodgy I could keep them as no payment exists for them! But obviously I won't, especially after advertising it here.

I will say no more, I suspect I will have to fork out to return these shorts even though their mistake, but would I order from them again? Let's see how they deal with me returning these freeby shorts they sent me.

RDW

I recently placed an order with Shinybikes for a new Exposure light, and was appalled to find that they delivered it on time, well packed, and for £20 less than their cheapest competitor. After reading the negative comments earlier in this thread I was looking forward to a good whinge, but unfortunately they've given me nothing to complain about. I blame Wiggle.

galatzo

Not a fan.
Promised delivery after I confirmed an order on Thursday afternoon (had a Sportive on the Sunday), called Friday when it didn't arrive to be told I should have ordered earlier even though I confirmed with him on the phone after ordering. (I found out at 12:30 that my best wheel wouldn't be repaired in time and ordered a pair of Zondas at 2:15 from ShinyBikes). He eventually said ok I'll stand the charge and send Saturday delivery - never turned up, delivery hadn't been changed from the standard nextday weekday only service. Called Monday to complain after they were delivered and took until the Friday after 3 calls for a refund when they then did it while I was on the phone.
As much as the poor service it was the fella's sh1tteee attitude that I should have ordered sooner.
Off my list for sure.

dazzle740

Just thought I would add my two penny worth too, I too trawled all round the internet for the best deal on a pair of Campagnolo Eurus clinchers and a pair of conti gp4000s and pair of conti inner tubes, phoned up before placing the order online and all items were confirmed to be in stock and would be delivered on friday, it's was late tuesday when I phoned and placed the order. But true to his word friday morning a large box was delivered and all items inside.
Couldn't ask for any more really so will use them again but will phone again prior to check stock.

buzzwold

Do you know I've never used Shiny Bikes and having read this I have no intention of doing so. I've used CRC, Evans, Ribble, Wiggle and Merlin and all have delivered on the service front as well as relatively low price.

Business theory will tell you that there is always a trade off between price and service level although by the anecdotes above it would appear that dealing with Shiny Bikes is like going to a LIDL which has nothing on it's shelves.