Planet X and problems with service?

2»

Comments

  • Jontyallan
    Jontyallan Posts: 11
    Well, PX actually got back to me today, and pasted the email below, and you can't really ask for more than this, I hope you all agree, this is, in the end, good service. they must have some staff issues where not everyone cares as much, every company has this, we do at mine too...have a read:

    Hi Jonathan,

    This is the first instance that this has been brought to my attention, and I am very disappointed with the service you have received so far. We pride ourselves on our service and we have clearly failed you on this occasion.

    This matter could have been resolved quite easily for you as we have replacement bearings in stock (of which I am going to send a spare pair out to you).

    Unfortunately I won't be able to fully refund you for the bearings you had fitted at your local bike shop (we never recommend bike shops for bearings as they tend to overcharge for them) we would only ever recommend visiting a local bearing specialist for a like for like replacement as 99% of bearing used on bikes are standard and inexpensive to replace.

    As a gesture of good will I can offer you £40 credit to spend on any of our products from the website. You would need to send me the details of what you want and I can raise the order manually for you.

    Kindest Regards

Categories