i've been sent the wrong forks!

welshkev

i ordered some rockshox sektor rl solo air from bike-discount.de

they've been delivered and they're not the same as the ones advertised -

http://www.bike-discount.de/shop/k1025/ ... ml?mfid=45

the ones i have have different graphics and they're QR not 15mm axle. i'm not too bothered about them being QR to be honest as it'll save me the cost of rebuilding a wheel and they'll be on my hardtail anyway so i'll only be riding trail centres and stuff on them anyway. there was also supposed to be a shock pump and there wasn't one - again, not too bothered cos i already have one.

but i'm worried i have the 2011 model, not the 2012 model advertised here's what i got:

Chunkers1980

Well they don't look like ze one in the picture, but I'm unable to read the small print to see if it's what you should have got.

supersonic

Pretty sure 2011 and 2012 are exactly the same anyway.

However... whatis that steerer made of?

welshkev

supersonic wrote:

Pretty sure 2011 and 2012 are exactly the same anyway.

However... whatis that steerer made of?

hmm, not sure, how do i tell?

my bro in law is here who works with metals and he reckons it's steel - he did say magnesium first though and changed his mind :?

supersonic

Put a magnet on it ;-). If it sticks, it is steel.

welshkev

supersonic wrote:

Put a magnet on it ;-). If it sticks, it is steel.

who's got a magnet to hand..i haven't even got a metal fridge

Chunkers1980

What does yours work on?

Speakers have them too.

welshkev

i found a magnet, yeah it's steel. what does that mean? :?

Chunkers1980

Translate the discription. Sure there's translate webPages in browser somewhere

supersonic

It means send them back - they were advertised with the aluminium steerer, which is a LOT lighter. You've been sent a cheaper OE model.

nicklouse

Advertised with aluminium steerer.

welshkev

arse!! if it looks too good to be true......

but i read loads of reviews about them and they were all postives.

ah well, cheers guys. i've just mailed them now

lawman

Bloody germans, was thinking of getting a set of these cos of the the 15mm axle to replace my rev's a mate wants, won't bother now!

supersonic

welshkev wrote:

ars*!! if it looks too good to be true......

but i read loads of reviews about them and they were all postives.

ah well, cheers guys. i've just mailed them now

Oh they are good: just a lower spec!

welshkev

supersonic wrote:

welshkev wrote:

ars*!! if it looks too good to be true......

but i read loads of reviews about them and they were all postives.

ah well, cheers guys. i've just mailed them now

Oh they are good: just a lower spec!

ah sorry, i meant bike-discount.de not the forks themselves...i'm sure (hope) it's just an oversight on their part and it'll all be sorted. just a PITA that i wanted the bike built this weekend to try and get some riding in whilst we actually have sun

rockmonkeysc

These things happen sometimes. CRC sent me the wrong Domains twice before I got the right ones.

punkatron1

Bikediscount have done exactly the same to me. It's taken then 2 days to reply but they've said to post them back and they'll send the correct fork.

Not very good really.

welshkev

punkatron1 wrote:

Bikediscount have done exactly the same to me. It's taken then 2 days to reply but they've said to post them back and they'll send the correct fork.

Not very good really.

did you have to pay the postage yourself? did you get the right ones in the end?

punkatron1

Ive not sent them yet. I will have to pay postage but it'll be refunded.

Just a bit annoyed that it seems like they're trying it on with customers.

welshkev

punkatron1 wrote:

Ive not sent them yet. I will have to pay postage but it'll be refunded.

Just a bit annoyed that it seems like they're trying it on with customers.

yeah it seems like it might be that way, unless we've both just been unlucky :?

they were dirt cheap so even though i've emailed them i'm considering keeping them, just cos i want a bike to ride and i'm a bit reluctant to send them back under my own steam as they could say they never recieved them etc etc

ah well, i'll see what they say when they email me back

hucking_fell

welshkev wrote:

i'm a bit reluctant to send them back under my own steam as they could say they never recieved them etc etc

Send them recorded post so that you can track them then they have to sign for them when they receive them. It'll cost a bit more but it sounds as if they'll refund you the cost anyway.

Shame you have to go to all the bother but least you've got all the packaging still.

supersonic

You can insist they arrange the pick up.

welshkev

supersonic wrote:

You can insist they arrange the pick up.

that's what i was thinking. i'd rather they do it as: a- it'll save me the cost and b- it's there fault if anything goes missing etc

The Rookie

Did it come in a box? If so I doubt bikediscount open them, they will sell them as being what they were told they are, I guess they'll be mighty pi55ed with their supplier right now!

welshkev

The Beginner wrote:

Did it come in a box? If so I doubt bikediscount open them, they will sell them as being what they were told they are, I guess they'll be mighty pi55ed with their supplier right now!

they did come in a box but a bike-discount box, not a rock shox box

punkatron1

Posting them today so will let you know how I get on.

welshkev

punkatron1 wrote:

Posting them today so will let you know how I get on.

cheers mate, i hope it gets sorted

nicklouse

first things first have you informed them at the correct address

The revocation is to be addressed to:

H&S Bike-Discount GmbH
Dipl-Ing. Ralf Heisig & Dipl.-Volkswirt Christopher Stahl
Reklamationsabteilung (complaints dept.)
Wernher-von-Braun-Str. 15
DE - 53501 Grafschaft
E-Mail: reklamation@bike-discount.de
Fax: + 49 - 2225 - 8888 - 199

as per thier instructions,
http://www.bike-discount.de/inhalt/agb.html

also check what is says on all the bits of paper.

what did you really agree to buy? does in match what was sent or.....

I have seen people receive items that they did not think they ordered as they did not click on the correct item...

welshkev

nicklouse wrote:

first things first have you informed them at the correct address

The revocation is to be addressed to:

H&S Bike-Discount GmbH
Dipl-Ing. Ralf Heisig & Dipl.-Volkswirt Christopher Stahl
Reklamationsabteilung (complaints dept.)
Wernher-von-Braun-Str. 15
DE - 53501 Grafschaft
E-Mail: reklamation@bike-discount.de
Fax: + 49 - 2225 - 8888 - 199

as per thier instructions,
http://www.bike-discount.de/inhalt/agb.html

also check what is says on all the bits of paper.

what did you really agree to buy? does in match what was sent or.....

I have seen people receive items that they did not think they ordered as they did not click on the correct item...

i've got a ticket number for my issue from their service centre but i think i might mail them at that address aswell, cheers nick.

i checked that first off that my confirmation e-mail had the same as the advert and my confirmation says - sektor 150mm 15mm maxle light...hmmmmmmm, i've just looked at the second email they sent me to say that they've been dispatched and there's an attachment of the invoice that lists them as 9mm QR.....

nicklouse

welshkev wrote:

i checked that first off that my confirmation e-mail had the same as the advert and my confirmation says - sektor 150mm 15mm maxle light...hmmmmmmm, i've just looked at the second email they sent me to say that they've been dispatched and there's an attachment of the invoice that lists them as 9mm QR.....

Perfect they will be easily be able to see it is their fault and they have sent the wrong goods.

welshkev

had an email back already, not too bad. told me to send them back and they'll refund me and then ship the correct forks out. so probably be sorted by the end of next week hopefully :?