Freewheel Broken after 3 rides!!!!

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Comments

  • supersonic
    supersonic Posts: 82,708
    You need to ask them wheter the worn out splines (which they identified!) will cause a problem. Say you want it on record it was sent back like this, just incase it happens again.

    It doesn't look good to me.
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  • mrmonkfinger
    mrmonkfinger Posts: 1,452
    Do you mean they've taken a look at the rounded off drive splines inside the hub, and said "nope, no problem there, just bung a new freehub on and it'll be right as rain?"

    Now, they may have a point about the splines working fine - we don't know the exact engagement of the pawls into the splines. There may be plenty of depth left in the splines. Then again, there might not. A damaged spline ring would mean a new hub, which ofc in turn means a new wheel - a much bigger warranty replacement cost than a freehub on its own. I just can't help feeling Cube's response smacks of cheapskating the issue.


    BTW, you're right the freehub is part I, and should come with a new set of pawls & a new spring.
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  • Splodger
    Splodger Posts: 7
    Can you video the problem with the hub and email it over to Winstanley for their comment?

    You could then send either the whole bike, or just the wheel.
  • Splodger
    Splodger Posts: 7
    Whoops, should have got to the end of the string before replying.....
  • dave1986
    dave1986 Posts: 61
    Ok, here's the latest update.....

    After MANY frustrating emails to the bike shop, apparently Cube have agreed to replace all the defective parts (not just the freehub). This means replacing the whole rear wheel.

    However, the bike shop have said it could take as much as 2 weeks for Cube to source a new wheel... This is obviously verty frustrating since I've been waiting since the end of January! So already almost 5 weeks with no bike!!! :evil:

    I use my bike for cycling to work, and most weekends on the trails, so I'm thinking of asking for a temporary replacement bike, or even a refund! I Does anyone know what my rights are?

    Cheers,
    Dave
  • supersonic
    supersonic Posts: 82,708
    Some good advice here:

    http://whatconsumer.co.uk/returning-dam ... lty-goods/
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

    Come and see me at https://www.facebook.com/biketyke/
  • dave1986
    dave1986 Posts: 61
    Ok, here's the latest update.

    After DOZENS of emails and phone calls to Winstanley's Bikes, they eventually told me that Cube will not be able to provide a new wheel for several more weeks. (I've been almost 7 weeks without a bike now!!! :evil: )

    I've explained my frustration many times over the last 7 weeks, both over phone and through many many emails. I regularly use my bike for commuting and also at weekends. I explained to them that this weekend (just gone) i'll be using my bike for a holiday down south, and asked for the bike to be returned with with a different (temporary) wheel.

    They eventually managed to source a different (temporary) wheel for my bike, and returned it to me last Friday... However, i opened the box to discover they hadn't included my pedals!!! It ended up really spoiling the holiday as we'd planned to do some bike rides around the devon coast, and I didnt have any spares. :(

    I've had very poor customer service, as I asked to speak to the manager on many occasions, but every time get fobbed off with excuses of why she can't come to the phone.

    I dont know how long it'll take to get the replacement Easton wheel but I'm very tempted to just ask for a full refund now!!

    VERY FRUSTRATING!! :evil:
  • bennett_346
    bennett_346 Posts: 5,029
    dave1986 wrote:
    I'm very tempted to just ask for a full refund now!!
    I would definately ask for a full refund by now. That is beyond a joke frankly.
  • flappy8
    flappy8 Posts: 172
    +1 for going for a full refund. They have supplied you with a bike which is not fit for purpose (ie you cant ride it) and they have not been able to remdey this withing a reasonable time. Whether that is Cube's fault or Easton's fault or David Cameron's fault, in law it is is Winstanley's fault as your contract is with them. Write them a simple letter which rejects to goods on the grounds that they are not fit for purpose and demand a full refund.

    The bike is clearly not fit for purpose!
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  • The Rookie
    The Rookie Posts: 27,812
    And demand YOUR pedals back......

    Simon
    Currently riding a Whyte T130C, X0 drivetrain, Magura Trail brakes converted to mixed wheel size (homebuilt wheels) with 140mm Fox 34 Rhythm and RP23 suspension. 12.2Kg.
  • dave1986
    dave1986 Posts: 61
    Winstanleys Bikes are avoiding speaking to me.

    I've phoned 5 times now on 5 seperate days. Each time they tell me that the manager is out, and tell me ''We'll get her to call tomorrow'' etc... I'm getting frustrated now as it seems as though they are just avoiding the issue! :evil:

    Looking for some type of compensation for the time I've spent without my bike, and the time spent dealing with the issue!

    Very annoying!
  • supersonic
    supersonic Posts: 82,708
    It is not a good state of affairs. From the guide:
    If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them.

    I think you are well in your rights now for a refund on the whole bike. I would write to them stating they have seven days to remedy the situation or you will take them to the small claims court.
    GT ZASKAR CARBON TEAM

    VOODOO CANZO

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  • MTB-Matt
    MTB-Matt Posts: 46
    I think a special delivery letter to the manager of winstanleys asking her to either repair or replace the bike and return it complete and fit for purpose before 'x' date or you will be sending a copy of the enclosed letter to your local trading standards office for them to resolve the situation.

    Make the letter very detailed with the amount of times you have phoned and the excuses you have been given each time as to why you could not speak to the manager, dont make anything up or over elaborate. Include any email strings so that the TSA can see the questions and replies. Include your costs to date and don't spread it on really thick but mention you were supposed to use your bike on a holiday. Mention the missing pedals when you got the bike back.

    This should work and won't be as long winded as small claims court, I think if you do take them to court (please check this) I think it is local to the person you are claiming from so you will have a long drive, possibly over night stay and it used to be that you can't claim your travel costs only what you are claiming for, in this case I would go for a new bike as they are failing to repair it satisfactorily.

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